Air Europa

✅ Trip Verified | They are simply awful. Flight took off late by 30 minutes from MAD due to which it arrived little late at MUC, because of this I along with 7 other passengers missed our connection to AUH, Etihad airways did not wanted to help as the problem was caused due to in bound late arrival and when we had to go to Air Europa counter(in a different terminal) they said the flight was only delayed by 10 minutes, hence they are not responsible. No rebooking done, no compensation provided and we were left stranded at MUC airport.

✅ Trip Verified | I am a person who travels frequently and with many airlines but the experience I had yesterday with air europe was quite unpleasant, first the customer service is terrible, you could see in his face that he was annoyed when I made an order for something, The presentation of the food and the terrible quality, it seemed to me that I was in a prison because they put the bread on top of the food, the tray only contained a bread, pasta or chicken and a sweet that did not taste anything, I ordered a coke and they gave me half a glass, then I thought that they were not going to give a snack on a 9-hour flight, they did, but you had to pay for it, which I have never seen on long trips. I flew economy class but paid a price with a bag of almost $2000. The way from Miami to Madrid was the same, first the flight left 2 1/2 late, not even an apology, they only gave a text message, the food was terrible and breakfast had to be paid for, the end is very little positive to be said about that airline. Yo soy una persona que viajo frecuente y con muchas aereolines pero la experiencia que tuve ayer con air europe fue bastante desagradable,primero la atencion al cliente es pesima ,se le podia ver en su rostro que le molestaba cuando le hacia el pedido de algo, la presentacion de la comida y la calidad terrible ,me parecia que estaba en una prision pues el pan lo ponian arriba de la comida ,la bandeja solo contenia un pan la pasta o el pollo y un dulce que no sabia nada ,pedi una coca cola y me dieron medio vaso ,despues pense que no iban a dar un snack en un vuelo de 9 horas ,si lo dieron pero habia que pagarlo cosa que nunca he visto en viajes largos. y es verdad vole en clase turista pero pague un precio con maleta de casi $2000. La ida de miami a madrid fue igual primero el vuelo salio 2 1/2 tarde ni una disculpa dieron solamente un mensaje de texto ,la comida pesima y el desayuno habia que pagarlo ,el fin es muy poco lo positivo que hay que decir de esa aereolinea

✅ Trip Verified | My wife and I flew Business Class and this is our experience. We couldn’t check in online because Air Europa required a negative Covid test be provided. That requirement was dropped on flights to the USA over a year ago. Consequently, we were unable to check in online. At the airport we needed a wheelchair. We sat in an uncomfortable “holding area” for over an hour and didn’t reach the gate until fifteen minutes before boarding. Consequently, we didn’t have lounge access prior to our flight. Those who needed to pre-board (my wife) or with Priority Status (myself) were left standing in a hot jetway for fifteen minutes before boarding the aircraft because the in flight staff weren’t ready for us. We could have remained comfortably seated at the gate until the aircraft was ready. The Business Class menu offered “Selection of Appetizers of either Gazpacho or Light Potato Cream and Parsley Oil”. Neither was offered. The menu offered “Starters” but they were served on the same tray as the entrée, along with a choice of chips or nuts. For a six hour flight why was the meal service rushed? Why wasn’t it serve it as intended, in courses? The main course was pasta and it was inedible. The ravioli was over-baked in flight and crusty. A sauce added some moisture but it was tasteless. The menu offered a “Cheeseboard” but it wasn’t served. The dessert on the menu was “Granny style chocolate cake”. It wasn’t cake at all. It was more like cheesecake or mousse which was overly sweet and tasteless. Air Europa provided us two Wifi passes. I followed the instructions provided on my phone and laptop but it only worked for messaging. When I called this to the attention of the flight attendant she tried to assist me but then she took my computer away from me and stowed it in the compartment of my seat, as if to dismiss me. Had I paid $30.00 for the plan I’d have been more than a bit upset. Why provide this perk if it upsets your customers because it doesn’t work? Speaking of flight attendants, one hadn’t been through the cabin over an an hour since our dinner trays were cleared. They seemed to hide in the galley, hoping the passengers would go to sleep so they didn’t have to deal with us. The good news is that we landed safely at JFK, but we were left sitting in the cabin for thirty more minutes because we had to be transported to the terminal by bus. A finishing touch to a terrible experience. This airline isn’t competitive with the services of other carriers, including many discount airlines. I understand Air Europa has been sold to Iberia Airlines for €500 million. This a fraction of the value of your aircraft. It’s as though the airline has given up and said “forget it”. We’ll go through the motions of operating it until we’ve be taken over by someone actually capable of doing so. For the benefit of your customers, the sooner that occurs the better.

Not Verified | Air Europa is probably the worst airline in Europe. Do not use them. My elderly mother booked a business class return flight for a wedding in Madrid in May 2023. She was emailed a week before the flight to say that there were strikes over the dates of the flights she had booked. She called customer Air Europa services to get some more information, however they couldn't confirm whether or not the strike would affect her flights. Not wanting to risk missing the wedding, she booked other flights with a separate airline. When she tried to cancel the flights with Air Europa, she was told the strikes no longer impacted her flight and she could not cancel. The customer service representative also talked over her for the entire conversation. Pathetic, thoughtless and obstructive service. I have experienced better communication from small national carriers in Africa and the subcontinent. Don't be scammed into booking with them.

✅ Trip Verified | Worst customer service. Will never use again. Not willing to be there for their customers. I was on time but in a long line with a lot of people, by the time we got to the ticket counter we were told our flight is closed for check in. They send us to their customer service across from the ticket counter, which had another huge line. At customer service we were told sorry, you will have to pay additional $260 to re book next flight 4 hours later, and saying we should of came 2-3 hours before the flight. I asked how come you are charging us since we paid for that ticket. They said if i came 10 min ago they would. We paid and re booked. Even their customer service said same on the phone as in person, we are late and should come earlier.

Not Verified | The worst airline on planet earth. That changed the gates over 5 times from one side of the terminal to other, flight was delayed numerous times. Customer service non existent, in fact very rude. Business class was a ripoff. The worst experience by far. Never again.

✅ Trip Verified | I would begin with advising people not to use this airline. I was recently booked to travel from Zurich to Santa Cruz in Bolivia, via Madrid. The flight to Madrid was constantly being delayed, eventually six hours past the original scheduled departure the flight was cancelled. At this point it was past midnight and passengers were told to collect bags and find a hotel in Zurich. We were informed that this hotel cost would be reimbursed by the airline, Air Europa. I finally arrived at a hotel at past 1am. Subsequent attempts to obtain reimbursement of the hotel costs have been refused by Air Europa, as they state it is not their responsibility! Similarly, denied any responsibility to provide compensation, we were provided with one CHF5 meal voucher during the 6 hour delay. In addition, the airline were to advise passengers of rescheduled flights. I called the customer services at around 6am, but they initially denied responsibility for rescheduling flights and then I called again at 9am to be informed I was scheduled for 12 mid-day flight. I received no notification of this either by text, email, WhatsApp or direct call. AirEuropa has also denied responsibility for any form of compensation. I started my journey Sunday morning and finally arrived on Tuesday morning, after spending 12 hours sat in Madrid airport waiting for the rescheduled connecting flight. On the return journey from Bolivia to Switzerland I went to check-in online but could not find my reservation. I had to call Switzerland, only to find that Air Europa had cancelled my return flight " as I did not take the original flight"! Obviously I did not take the original flight as they had cancelled it, and rescheduled for the following day. I travel extensively for work and can quite honestly say this is the worst airline I have ever had to deal with.

✅ Trip Verified | Airline pretended Not to know about the airport strike on Feb 17th. But you have to take the flight from Munich to Madrid, otherwise you can not board in Madrid. We traveled on our own cost to Madrid to get the connection to Santo Domingo. Boarding was ridiculously ineffective and takes forever. On the way back differently but bad. Flight attendants were extremely unfriendly and rude to me on way back from Santo Domingo to Madrid on Feb 28th. Never again. Not even cheap!

✅ Trip Verified | Pleasantly surprised. There was a full bar service (to pay) on the domestic sector. The meal service on the long haul initially seemed poor was it was only one dish (2 choices) plus a bread roll, butter and small square of cake. However both the chicken and pasta was excellent quality and a generous portion. They was a pay bar service with sandwiches throughout the flight - no second free meal. The crew were great on both legs, interestingly more men than women but helpful, keen to please and professional.

✅ Trip Verified | The worst airline ever. Think twice before you book a flight with them. My round trip has been a nightmare. In my first flight to Peru my luggage was broken and 2 pairs of sneakers were stolen. I filed the claim in the airport and the person in charge corroborated the damage. but then when I called the airline they requested multiple thing such as a police statement, the statement of a luggage shop that can confirm that the luggage was broken and other details.