Air Europa

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 506 reviews
4/10
3 star Skytrax Rating
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2/10

"I wouldn’t recommend"

(United States)

Not Verified | Our original flight was directly from JFK to Madrid, but when we arrived to check in our bag we were told there are more available seats on the plane. We were told the original aircraft was replaced with a smaller aircraft last second. We were not thrilled about this but were willing to be accommodated as long as we made it to Madrid. We were switched to a connecting flight from New York to Portugal to Madrid. We accepted and eventually made it Madrid, one of my our checked bags made it but somehow not the second one. When we went to the help desk Air Europa had zero information on our missing luggage but told us it will eventually arrive. We created a report and left the airport hoping to enjoy our vacation as much as possible but that just hasn’t been the case. Basically spending vacation time each day buying essentials and clothes that were already packed for the trip in the missing luggage. We’ve called multiple times and kept being told they are searching for the luggage, there seems to be no sense of urgency in the search. Currently on day 3 of my 9 day on the trip and this situation has definitely made it difficult to fully enjoy the trip. I wouldn’t recommend flying with this airline unless maybe you only have carryon bags.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNew York to Madrid
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"service of a discount airline"

(United States)

Not Verified | Terrible onboarding and off boarding. Only airline that gets you with a bus to the terminal. Priced like a normal airline, but service of a discount airline.
AircraftBoeing 787
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMadrid to New York JFK
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"Worst airline across the Atlantic"

(United States)

Trip Verified | Flight crew quite unfriendly and seemed to be bothered by the passengers. Only one meal complimentary, the rest you must pay for. Worst airline across the Atlantic and I don't recommend anyone fly them.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteRome to Madrid via Miami
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Terrible customer service"

(United States)

Not Verified | Terrible customer service, terrible website, terrible check-in process, nothing works. Will never be flying Air Europa ever again, even if I have to pay double on a different airline
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew York to Madrid
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"no frills or service onboard"

(South Korea)

Trip Verified | This was a fairly low passenger flight, so I managed to score an entire row to myself in the back of the plane. We were late to take off, but made up sometime and arrived just a few minutes late. Again, no frills or service onboard this flight. Cabin crew spoke English and the landing was extremely rough – one of the worst landings based on recent memories. The upside is that I only paid 25 USD for the trip.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAlicante to Madrid
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"extremely mediocre"

(South Korea)

Trip Verified | I have flown Air Europa several times over the years due to their membership in the SkyTeam alliance. I’m glad the alliance has a Spanish member as I enjoy trips to Spain, but I wouldn’t make Air Europa my first choice. I’d describe this airline as reliable, but extremely mediocre. Everything from onboard amenities to service are just either underwhelming or mediocre since they nickel and dime you for everything despite the full carrier prices that’s charged. Glass of water, 3 euros. Food, 5 to 10 euros. Seat allocation, 15 euros. I understand that the business model has changed since the advent of budget carriers, but I wish there was a methodical system the carrier could introduce based on the price of the ticket paid for better service as I know my ticket wasn’t cheap. I got there on time and ended up sleeping through most of the flight as there was nothing really to look forward to.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteParis to Madrid
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"good legroom, tasty meals"

(Spain)

Trip Verified | Experienced pilots and TCPs, good legroom, tasty meals, relatively low costs for its price and comfortable seats. This airline has it all. If you are going to book a flight, first check that it is in Air Europa, because I recommend flying with them more than once in a lifetime.
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteBilbao to Lanzarote
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"good legroom, tasty meals"

(Spain)

Not Verified | Experienced pilots and TCP,s, good legroom, tasty meals, relatively low costs for its price and comfortable seats. This airline has it all. If you are going to book a flight, first check that it is in Air Europa, because I recommend flying with them more than once in a lifetime.
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBilbao to Lanzarote
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"Avoid this company like the plague"

(Spain)

Trip Verified | I booked return flights for a friend and myself with these people. It wasn’t until after my booking was completed and paid for that the confirmation email informed me that my flights would not be with them, but would be with Canary Fly. I checked the Canary Fly website and costed up the flights with them - Air Europa had charged me double the flight cost I would have paid if I had booked direct with Canary Fly! If I was told in advance of completing the purchase the flight would be with another airline, I would obviously have check them for flight prices first! In addition, my Canarian Residents discount wasn’t applied to my tickets, and when I called to bring it to their attention, I was basically told “tough, we can’t do it now”. So as well as paying 100% more through them, I also paid 75% more than I should have with residents discount. Avoid this company like the plague.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLanzarote to Gran Canaria
Date FlownJune 2023
Value For Money 12345
no
2/10

"The most incompetent airline"

(Sweden)

Not Verified | The most incompetent airline you could fly with. They lost my luggage in the hold and two stopover flights when I returned to my country were delayed to the point that I lost the third. My vacation thanks to them was a nightmare, because I lost a lot of things thanks to their ineptitude, in addition to buying clothes, hygiene items, among other things. I lost count of the times I called to find out about the whereabouts of my suitcase. I even had to wait more than three months for them to pay me what was lost. The icing on the cake was that what they gave me covers only half of the total value of what my suitcase had. I advise you that although their prices are tempting, do not travel with this airline. La aerolínea más incompetente con la que podrías viajar. Perdieron mi equipaje en bodega y dos vuelos de escala al retornar a mi país se atrasaron al punto de que yo perdiera el tercero. Mis vacaciones gracias a ellos fue una pesadilla, por que perdí un montón de cosas gracias a su ineptitud, además de comprar ropa, enceres de higiene entre otras cosas. Perdí la cuenta de las veces que llamé para saber sobre el paradero de mi maleta. Incluso tuve que esperar más de tres meses para que me remuneren lo que se perdió. La guinda del pastel fué que lo que me dieron cubre sólo la mitad del valor total de lo que mi maleta llevaba. Les aconcejo qué aunque sus precios sean tentadores no viajen con ésta aerolínea.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no