Air Europa

Buenos Aires-LGW. Due to cancelled flight with another airline and missed connection at Buenos Aires we had no alternative but to get back to the UK with Air Europa. Had awful seats 27G/H no window and 24" opposite the toilet. When we arrived onboard there was a notice saying Toilet Out of Order. Phew - at least we won't be bothered by people visiting the loo for a 13 hr flight! How wrong I was. Just before take off a member of staff took down the sign and promptly placed it on the washbasin. In other words the toilet was operable but there was no water to wash hands! The inflight entertainment system was not working so I had to twiddle my thumbs for the whole journey. To occupy my mind I worked out that the number of visits paid to the toilet without water was between 275-300 times! I felt disgusted that people would use a toilet without washing facilities. This should have been closed for health & safety reasons. I mentioned it to the Spanish steward but he didn't think too much about it. I asked why there was no hand antiseptic (like they use in hospitals) but he said "because of no water"! He did not understand what this gel was. One couple even changed their baby's nappy in the toilet. The seats felt uncomfortable with a lack of tilt. The only good thing about the whole flight was the coffee.

The staff at JFK need to be re-trained a bit in customer relations but onboard treated with professionalism service as good or better than most US airlines. Food in economy was good and it came with free wine or beer. Ground staff in Spain was great.

Regular flyer on CDG-VLC and ORY-PMI. Air Europa offers good value for money even when booking at short notice. All flights on-time so far seat is assigned at check-in. Informative cockpit crew friendly and smiling stewardesses. Food and drinks for purchase - reasonable prices excellent coffee. On the downside the B737-800 are showing their age - tight seat pitch worn-out seats greasy and dirty windows. Furthermore trying to use online check-in often results in an error message or technical problem. I prefer Air Europa to Iberia for crew friendliness and cheaper fares.

The flight was on time to and from Rome food was good plane was decent. The crew was helpful and polite.

Lima - Madrid. I booked a flight with Air Europa to travel to Madrid for a connecting flight to London Stansted. Before we booked this flight I asked the staff in Peru and the staff at Air Europa if there would be any problems in Madrid doing this and were informed by both that provided we had a visa for the country of final destination and a confirmed ticket for my onward connecting flight to the UK. We were not planning on leaving the airport in Madrid there would be no need for a transit visa or a schengen visa. Upon arrival in Lima Airport they refused to board me as they told me I need a visa to change planes in Madrid to the Ryanair flight to London - told me that if I paid them another $148.00 USD in cash they would board me and put me on a connecting flight with Air Europa Iberia or Spanair. I did not have $148.00 USD in cash to give them - I called my fiance and told him and he gave me his Visa card details so we did not lose my flight. They refused to accept the Visa Card payment and would only take a cash payment. The staff at the ticket desk were the rudest people I have ever met. They refused to board me and told me I had lost both my outward and return flights and all my money £700.00 and that their will be no refund. The flight was booked from the UK by my fiance so Air Europa in Peru told me their was nothing they can do. I was unable to take my flight to Madrid and lost Ryanair flights to London. The whole thing has cost over £1000.00 and I was stranded at the Airport with all my bags etc with no money to get home and no flight to the UK for our wedding. We have had to cancel the wedding as we do not have another £1000.00 for me to travel to the UK. Beware before you book flights with Air Europa they are the worst airline we have ever dealt with and have the rudest staff of any airline.

Worst airline I have ever travelled on. Not enough check in staff 3 hour delay no help in catching the connecting flight. Lost our luggage and still haven't sorted it out a month later - not heard a thing. Flight crew unprofessional and rude aircraft old and filthy food appalling. The after service call centre in Mallorca the worst I have ever dealt with.

Paris to Madrid economy class aircraft arrived with 1h 45 hour delay at Paris to pick up passengers then we were rushed into the aircraft to avoid the 2 hour delay penalty. Once seated it took an extra 45 minutes to take off as the pilot said it did not have clearance from Madrid control tower. Why rushing the passengers into the airplane then? In the end we landed with almost 3 hour delay no compensation food or drink offered during the flight staff extremely unpleasant and unprofessional chatting loudly between themselves at the back of the plane. The aircraft was dirty it really felt like a very poor airline I would not recommend it at all.

A very poor airline which offers poor value for money and would certainly not recommend. London-Gatwick to Madrid and back. Check-in is very slow with massive queues at the airport. Boarding ok but could have been much more organised. Their aircraft are a right mess and showing their age very uncomfortable even for a short flight. The cabin crew are not at all good.

Buenos Aires-Madrid. The original ticket was through Madrid to Rome and I wanted to disembark in Madrid instead of going all the way to Rome for which they charged me EUR 70 but it took them 40 minutes at the check-in to execute it. Nearly missed the flight. The service onboard was very bad and inattentive. Most of ground and onboard staff speaks Spanish and poor English. I had the feeling throughout that they are barely on top of things they are doing so any request a bit out of ordinary causes problems. I had no major issues but overall it was the worst flight I ever had.

London Gatwick to Buenos Aires (via Madrid) 4.5 hours late with no explanation given at all. Air Europa changed my return flight by 3 hours -again with no explanation. Flight was in the early hours so left in the airport with no ground staff from Air Europa at all. The service is appalling. The planes themselves are not set up for long-haul. Many of the seats do not recline nor do many of the screens for on board entertainment work. You have to pay for headphones or bring your own. The food was beyond awful and the air hosts could not tell me what the food was (it was hard to identify and I am not a meat eater). I was told to 'just try it or leave it not their responsibility to know what the food was'!. For me the most worrying element was the lack of safety. We descended and landed with the air hosts standing up and chatting. Some of the overhead lockers were not shut and passengers were not asked to have seats upright or tables put away. Seat belts were not checked at any point.