Air Europa

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 432 reviews
4/10
3 star Skytrax Rating
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5/10

"Chaos during check in"

(United States)

Trip Verified | Chaos during check in, poorly designed check in area. The airline asks you to download all documents to their website / Covid test, Vaccination certificate, Attestation, you get a boarding pass but when you arrive to Terminal 1 the business class agent has no idea about this process. He did not even have a computer. Luggage check in was smooth. Priority lane for security unpleasant and slow. Boeing 787- cabin with 1 -2-1 lie flat seats, nice staff. Cabin overheated. Only 1 wc available.
AircraftBoeing 787-9
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteMadrid to Miami
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I will never use Air Europa again"

(United States)

Not Verified | They were offering money and hotel for any whom offered to stay until the next day flight. We did not accept as we needed to travel. 30 minutes prior to take off, they bumped us, as we had not boarded by then and closed the flight. Refused to allow us to board and said the ticket office would replace our tickets for the next days flight. My 7 year old daughter was crying as we were denied boarding and the rude gate attendant, whom I regret not taking her name said to her "this is your parents fault, so don't cry" I asked to her why the she said that to my daughter and she began to insult me and requested we leave the international terminal. It took us over 1 hour to get to the other terminal ticket office. The attendant said we had to pay for a 1 way ticket for each passenger as it was our fault for not boarding plane 1 hr prior to take off, and That paying for new tickets were the only option. I will never use Air Europa again and we do not recommend it to anyone.
AircraftUx097
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMadrid to Miami
Date FlownJanuary 2022
Ground Service 12345
Value For Money 12345
no
10/10

"pleasantly surprised with Air Europa"

(United States)

Trip Verified | I expected the worst due to reviews on here, but was pleasantly surprised with Air Europa. Check in was done through my phone the night before the flight, boarding was a breeze, the flight itself was completely packed. Crew were pretty straight forward and courteous. No free drinks onboard but i managed to buy some OJ for 3 Euros. My ticket included a carry on item plus my backpack. Glad to have chosen Air Europa for this flight. Inflight entertainment was turned on for the full flight.
AircraftBoeing 787-9
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMadrid to Barcelona
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"the worst airline ever"

(United States)

Trip Verified | This is the worst airline ever. Could not check in online, called a dozen times and the call would drop, and when I arrive at the airport, the crib service is not available because of that. I had to fly 10 hours with my baby on top of me. They should close.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMadrid to Miami
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"Air Europa is not as bad as people suggest"

(Brazil)

Trip Verified | Air Europa is not as bad as people suggest. With budget airlines I am a great believer that one should start at 10 and take of points for what you don't like rather than with "posh" airlines the opposite. Bought my one way ticket for around £150 worth of airmiles so cheap as chips and consequently in fairness I should rate this airline with consideration to the fare paid. I've read reviews about Air Europa and feel like I must be flying a different airline. Check in was efficient and both members of staff were very helpful. I got given an exit seat at no charge (I am skyteam elite plus this probably helped). Air Europa use the cibelles lounge in T2, I had a very nice lunch in a relaxing setting before my flight. Boarding straightforward, plane new and clean. Flight left on time, we are scheduled to arrive on time. Meal was basic but tasted good. Reasonable selection of drinks, I am not an expert on wine, I guess it was cheap but was fine, the little dessert was delicious. Staff are friendly on this flight. Seat was old fashioned but consequently more comfortable than others I have sat on recently. Entertainment also not the best but some good films on a nice screen. So starting at 10 where do I dock points? I don't like they charge for ear phones but the next cheapest flight was a 100 quid more so money in the bank to pay 3 euro for earphones. There simply is nothing wrong with this flight so I am going to give it a ten.
AircraftBoeing 787-8
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMadrid to New York
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
4/10

"Would not recommend the airline"

(Germany)

Trip Verified | The flight itself was okay regarding plane and onboard entertainment, as well as punctuality. However, leg room is very little and the on board service is an very disappointing for an 11hr flight. Everything extra except for one meal (no choice) and water. Flight attendants also are not necessarily very nice. Ground service is the worst I have seen. You are randomly assigned a seat even if you fly as a couple that booked together. There is no way to change this. Online check-in in advance was not possible. Would not recommend the airline again. Their advantage however is clearly the price.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMadrid to Cancun
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"very bad customer service"

(Belgium)

Not Verified | Terrible, very bad customer service. Extremely unfriendly staff, unclean aircraft, horrendous food. Nor worth the money, simply do not travel with this airline. I don't know how can they still be in the market, have the impression even Ryanair is better and friendlier. This is the type of airline who make you feel so unwelcome and uncomfortable that just by flying with them your holiday is ruined.
AircraftBoeing 747
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCancun to Madrid via Brussels
Date FlownOctober 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"asked for the taxes to be refunded

(Switzerland)

Trip Verified | I could not take my flight and asked for the taxes to be refunded. One told me this is non refundable, another one tells me their commission is higher than the taxes so no refund, and another one tells me if they ask for a refund, the airport will probably reject it. Seriously, at what point did I ask you your opinion!? Never again!
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteZurich to Madrid
Date FlownNovember 2021
Value For Money 12345
no
4/10

"don't book, it is not worth the money!"

(Netherlands)

Not Verified | Boek nooit meer met deze maatschappij, bedroevend kleine zitplaats,eten weinig en slecht, broodje bevroren en keihard, weinig drinken, of je moet betalen, heb zowel in juli als recent 9 november dezelfde ervaring! Veel mensen klaagden en terecht! Advies: niet boeken is het geld niet waard! Never book with this company again, pitifully small seat, food little and bad, sandwich frozen and rock hard, little drink, or you have to pay, have the same experience both in July and recently 9 November! Many people complained and rightly so! Advice: don't book, it is not worth the money!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAmsterdam to Santo Domingo via Madrid
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I had the worst experience"

(Lithuania)

Trip Verified | Unfortunately, last night I had the worst experience. I was waiting in a massive (more than long five flights had one queue for air Europa) queue for more than three hours. Eventually, I realized that it’s less than 30min left until take off. I went to ask what is going on, and the lady sitting by the desk told me that the gates are already closed. Nobody informed us that the queue is not just for the flight Lima, nobody informed that the gates are closing and nobody asked if there are people waiting to go to Lima. So obviously that made me very upset, because I lost not just this flight, but my next flight and all my tickets back from Peru. Plus, the front desk lady was extremely rude. Did not make any effort to help me out, offer me a solution. I am very disappointed and never flying with this airline again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMadrid to Lima
Date FlownNovember 2021
Ground Service 12345
Value For Money 12345
no