Air Europa

London Gatwick-Madrid Barajas-Buenos Aires return. All flights on time check in efficient and general customer service good. Food provided on long haul crossing was edible if not desirable. Stewards were sullen but not unhelpful and inflight entertainment on the return flight was fantastic though not working properly on the way out. Fantastic value for money and though most certainly not a 5* airline the best deal for a Europe-South America.

MAD-ATH. Air Europe could easily be named esyjet in terms of inflight service however check in quite efficient. Nothing complimentary on flight got myself sandwich + coke for EUR7 quite reasonable. Will fly again if it is a bargain otherwise AF or LH.

JFK in business class to Madrid on to Barcelona and back. Seats were not great service was good. Food was average and entertainment TV service was very poor. I was delayed by airport transfer 'Aero city' in reaching to the airport and I was not only not allowed to board and I had to buy one more ticket at a premium but not only was charged for the ticket to go to Madrid but was charged 200 for the connecting flight which I did not miss excuse given was since I missed one leg of my flight I will have to rebook the other one but I was reaching Madrid in time to get my next connection.

Booked a flight on Air Europa from Miami to Barcelona more than 6 months in advance of our trip departure date. The airline keeps making flight changes and my most recent arrival time in Barcelona is 1 hour before I am scheduled to depart on my cruise - obviously that leaves hardly enough time to get through customs baggage pick up possible flight delays or travel to the port. I am still more than two months away from my departure date but Air Europa is still charging me a $145 change fee + another $200 p/p (there are 4 of us) to change our flight to one day earlier - even though they are the ones that keep changing my arrival time.

We flew Air Europa from Barcelona to Madrid. The online purchase and seat selection were flawless check in and baggage drop efficient and no line. Because I am a Delta Platinum I was allowed SkyTeam boarding with the business class passengers. Boeing 737-800 was fairly new seating all leather and in perfect condition. Although they charged 2.50 euros for a diet coke service was otherwise good. A great flight overall.

London to Cuba. We were delayed for an 1.5hrs going out and 3 hrs on the way back. The staff were terrible very poor at communicating and didn't know what was going on. The plane looked pretty tired and seats are pretty uncomfortable (although decent legroom). On the way back Air Europa lost our luggage (we changed at Madrid which was rushed as we were late). The baggage service sorted it out and sent it on to us within 24 hours. Overall Air Europa are cheap but it shows.

LGW-MAD-HAV return. Check-in at Gatwick very quick and easy. Flights on time. Personal IFE system outbound to Havana - have to pay for earphones but i-pod ones work just as well. Different aircraft on return so just a screen at the front of the cabin but as a night flight wasn't too bothered. Food not great but edible.

Buenos Aires-LGW. Due to cancelled flight with another airline and missed connection at Buenos Aires we had no alternative but to get back to the UK with Air Europa. Had awful seats 27G/H no window and 24" opposite the toilet. When we arrived onboard there was a notice saying Toilet Out of Order. Phew - at least we won't be bothered by people visiting the loo for a 13 hr flight! How wrong I was. Just before take off a member of staff took down the sign and promptly placed it on the washbasin. In other words the toilet was operable but there was no water to wash hands! The inflight entertainment system was not working so I had to twiddle my thumbs for the whole journey. To occupy my mind I worked out that the number of visits paid to the toilet without water was between 275-300 times! I felt disgusted that people would use a toilet without washing facilities. This should have been closed for health & safety reasons. I mentioned it to the Spanish steward but he didn't think too much about it. I asked why there was no hand antiseptic (like they use in hospitals) but he said "because of no water"! He did not understand what this gel was. One couple even changed their baby's nappy in the toilet. The seats felt uncomfortable with a lack of tilt. The only good thing about the whole flight was the coffee.

The staff at JFK need to be re-trained a bit in customer relations but onboard treated with professionalism service as good or better than most US airlines. Food in economy was good and it came with free wine or beer. Ground staff in Spain was great.

Regular flyer on CDG-VLC and ORY-PMI. Air Europa offers good value for money even when booking at short notice. All flights on-time so far seat is assigned at check-in. Informative cockpit crew friendly and smiling stewardesses. Food and drinks for purchase - reasonable prices excellent coffee. On the downside the B737-800 are showing their age - tight seat pitch worn-out seats greasy and dirty windows. Furthermore trying to use online check-in often results in an error message or technical problem. I prefer Air Europa to Iberia for crew friendliness and cheaper fares.