Air Europa

Booked a flight on Air Europa from Miami to Barcelona more than 6 months in advance of our trip departure date. The airline keeps making flight changes and my most recent arrival time in Barcelona is 1 hour before I am scheduled to depart on my cruise - obviously that leaves hardly enough time to get through customs baggage pick up possible flight delays or travel to the port. I am still more than two months away from my departure date but Air Europa is still charging me a $145 change fee + another $200 p/p (there are 4 of us) to change our flight to one day earlier - even though they are the ones that keep changing my arrival time.

We flew Air Europa from Barcelona to Madrid. The online purchase and seat selection were flawless check in and baggage drop efficient and no line. Because I am a Delta Platinum I was allowed SkyTeam boarding with the business class passengers. Boeing 737-800 was fairly new seating all leather and in perfect condition. Although they charged 2.50 euros for a diet coke service was otherwise good. A great flight overall.

London to Cuba. We were delayed for an 1.5hrs going out and 3 hrs on the way back. The staff were terrible very poor at communicating and didn't know what was going on. The plane looked pretty tired and seats are pretty uncomfortable (although decent legroom). On the way back Air Europa lost our luggage (we changed at Madrid which was rushed as we were late). The baggage service sorted it out and sent it on to us within 24 hours. Overall Air Europa are cheap but it shows.

LGW-MAD-HAV return. Check-in at Gatwick very quick and easy. Flights on time. Personal IFE system outbound to Havana - have to pay for earphones but i-pod ones work just as well. Different aircraft on return so just a screen at the front of the cabin but as a night flight wasn't too bothered. Food not great but edible.

Buenos Aires-LGW. Due to cancelled flight with another airline and missed connection at Buenos Aires we had no alternative but to get back to the UK with Air Europa. Had awful seats 27G/H no window and 24" opposite the toilet. When we arrived onboard there was a notice saying Toilet Out of Order. Phew - at least we won't be bothered by people visiting the loo for a 13 hr flight! How wrong I was. Just before take off a member of staff took down the sign and promptly placed it on the washbasin. In other words the toilet was operable but there was no water to wash hands! The inflight entertainment system was not working so I had to twiddle my thumbs for the whole journey. To occupy my mind I worked out that the number of visits paid to the toilet without water was between 275-300 times! I felt disgusted that people would use a toilet without washing facilities. This should have been closed for health & safety reasons. I mentioned it to the Spanish steward but he didn't think too much about it. I asked why there was no hand antiseptic (like they use in hospitals) but he said "because of no water"! He did not understand what this gel was. One couple even changed their baby's nappy in the toilet. The seats felt uncomfortable with a lack of tilt. The only good thing about the whole flight was the coffee.

The staff at JFK need to be re-trained a bit in customer relations but onboard treated with professionalism service as good or better than most US airlines. Food in economy was good and it came with free wine or beer. Ground staff in Spain was great.

Regular flyer on CDG-VLC and ORY-PMI. Air Europa offers good value for money even when booking at short notice. All flights on-time so far seat is assigned at check-in. Informative cockpit crew friendly and smiling stewardesses. Food and drinks for purchase - reasonable prices excellent coffee. On the downside the B737-800 are showing their age - tight seat pitch worn-out seats greasy and dirty windows. Furthermore trying to use online check-in often results in an error message or technical problem. I prefer Air Europa to Iberia for crew friendliness and cheaper fares.

The flight was on time to and from Rome food was good plane was decent. The crew was helpful and polite.

Lima - Madrid. I booked a flight with Air Europa to travel to Madrid for a connecting flight to London Stansted. Before we booked this flight I asked the staff in Peru and the staff at Air Europa if there would be any problems in Madrid doing this and were informed by both that provided we had a visa for the country of final destination and a confirmed ticket for my onward connecting flight to the UK. We were not planning on leaving the airport in Madrid there would be no need for a transit visa or a schengen visa. Upon arrival in Lima Airport they refused to board me as they told me I need a visa to change planes in Madrid to the Ryanair flight to London - told me that if I paid them another $148.00 USD in cash they would board me and put me on a connecting flight with Air Europa Iberia or Spanair. I did not have $148.00 USD in cash to give them - I called my fiance and told him and he gave me his Visa card details so we did not lose my flight. They refused to accept the Visa Card payment and would only take a cash payment. The staff at the ticket desk were the rudest people I have ever met. They refused to board me and told me I had lost both my outward and return flights and all my money £700.00 and that their will be no refund. The flight was booked from the UK by my fiance so Air Europa in Peru told me their was nothing they can do. I was unable to take my flight to Madrid and lost Ryanair flights to London. The whole thing has cost over £1000.00 and I was stranded at the Airport with all my bags etc with no money to get home and no flight to the UK for our wedding. We have had to cancel the wedding as we do not have another £1000.00 for me to travel to the UK. Beware before you book flights with Air Europa they are the worst airline we have ever dealt with and have the rudest staff of any airline.

Worst airline I have ever travelled on. Not enough check in staff 3 hour delay no help in catching the connecting flight. Lost our luggage and still haven't sorted it out a month later - not heard a thing. Flight crew unprofessional and rude aircraft old and filthy food appalling. The after service call centre in Mallorca the worst I have ever dealt with.