Air Europa

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 495 reviews
4/10
3 star Skytrax Rating
Filter Reviews by :
Show
1/10

"Boarding was ridiculously ineffective"

(Germany)

Trip Verified | Airline pretended Not to know about the airport strike on Feb 17th. But you have to take the flight from Munich to Madrid, otherwise you can not board in Madrid. We traveled on our own cost to Madrid to get the connection to Santo Domingo. Boarding was ridiculously ineffective and takes forever. On the way back differently but bad. Flight attendants were extremely unfriendly and rude to me on way back from Santo Domingo to Madrid on Feb 28th. Never again. Not even cheap!
AircraftBoeing 787
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMadrid to Santo Domingo
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"crew were great on both legs"

(Spain)

Trip Verified | Pleasantly surprised. There was a full bar service (to pay) on the domestic sector. The meal service on the long haul initially seemed poor was it was only one dish (2 choices) plus a bread roll, butter and small square of cake. However both the chicken and pasta was excellent quality and a generous portion. They was a pay bar service with sandwiches throughout the flight - no second free meal. The crew were great on both legs, interestingly more men than women but helpful, keen to please and professional.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMalaga to Havana via Madrid
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"worst airline ever"

(Belgium)

Trip Verified | The worst airline ever. Think twice before you book a flight with them. My round trip has been a nightmare. In my first flight to Peru my luggage was broken and 2 pairs of sneakers were stolen. I filed the claim in the airport and the person in charge corroborated the damage. but then when I called the airline they requested multiple thing such as a police statement, the statement of a luggage shop that can confirm that the luggage was broken and other details.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLima to Brussels via Madrid
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst flight ever"

(Belgium)

Trip Verified | Worst airline I have ever flown with. Worse than Ryanair or any other low-cost airline I have experienced, although Air Europa is a member of Skyteam and should provide a very good level of service. Appalling. Cabin staff are extremely disgraceful. They don’t provide free water or coffee on long-haul flight neither headsets to watch the very few films they provide. Seats are extremely narrow. The aircraft is almost new but badly taken care of, dirty. Worst flight ever. I would definitely give them a 0/10.
AircraftBoeing 787-9
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteBrussels to Cancun via Madrid
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"No water or anything to drink"

(United Kingdom)

Trip Verified | We were on the flight for 13 hours. Within the first 2 hours they had served an evening meal with a cold drink They then brought around coffee After that the lights went down and that was it. No water or anything to drink the rest of the flight.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon Gatwick to Buenos Aires via Madrid
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"it's even worse than Ryanair"

(France)

Trip Verified | Worst company ever, worst customer service ever. Always late, don't give you any information, make you wait for hours for nothing. My flight got cancelled and I had to struggle for months to get the EU legal compensation, they do not answer your messages, their flight are always late/cancelled and good luck for the wait and get the compensation cause it will never come. A company to flee from. Never take this company, really it's even worse than Ryanair.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMadrid to Malaga
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Disorganized and not cheap at all for economy"

(Greece)

Trip Verified | One of the worst companies to fly with especially when doing transatlantic flights. In a 10 hour flight they provided 1 hot meal, ot even a snack, nothing. Also, they only offered 1 time drinks. The other two times they were doing the “service” everything needed to be purchased. Furthermore, they don’t even provide you with headphones that every airline does in these kinds of flights. You have to pay for the headphones additionally. The cabin crew was always in a rush. They don’t even told the other passengers to straighten their seat when we were eating, they only did it when we told them to. We did 2 times transatlantic flights with this company and we won’t again. Disorganized and not cheap at all for economy class and considering the service provided.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBogota Colombia to Madrid
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

Air Europa customer review

(Switzerland)

Trip Verified | I flew with Air Europa from ZRH to EZE via MAD in Business Class. The experience was outstanding. Flights on time, excellent business class hardware product specifically the new and super comfortable business class seats on the Boeing 787-9, outstanding meals on the long haul flight from MAD to EZE (incl. best coffee ever served on a plane), very attentive and motivated cabin crews. All this at an amazing price of CHF 2,950 per PAX (and booking was rather short notice in December 2022). I usually only fly Swiss and Lufthansa on routes to South America but I have to say Air Europa is much better in Business Class and at the same time their pricing is by far better. Air Europe can definitely count me in going forward.
AircraftBoeing 787-9
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteZurich to Buenos Aires via Madrid
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"customer service is by far the worst"

(Germany)

Trip Verified | Second time I flew with Air Europa, second time they lost my luggage. Getting in contact with the customer service is a pain in the a. Calling from Cuba on a regular phone costs 4 dollar per minute, The quality with VOIP is very limited and the English skills of their staff very limited. The online tracking of my luggage didn’t work before they opened their office. Then it was impossible to save the changes I had to make. Calling them seriously tests your patience. I waited on waiting lines for more than 2 hours.I asked the account several times to talk slow and louder because the connection was so bad. She hang up! This customer service is by far the worst I’ve ever experienced.
AircraftBoeing 787
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteFrankfurt to Havanna via Madrid
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never fly again with this airline"

(United States)

Not Verified | First time flying with Air Europa from New York to Las Palmas. I was surprised early on that the sinks in the bathrooms were not working - at least 2 in the economy cabin. I understand for short haul flights but for such a long one to expect hand sanitizer is enough? Usually with red eye flights to Europe - at least what I've experienced is that they try and serve quickly as possible to maximize sleep time but the crew certainly took their sweet time. Had a 4 hour layover in Madrid - it's quite a long walk from T2 to T1 so glad we had plenty of time. 1 out of the 2 bags checked in didn't make it to my final destination. When you pay double the price due to inflation as well as for bags, you'd expect slightly better customer service but there is no information at all - whether it made it to Madrid in the first place or any information at all. Certainly does not care about the customer and will never fly again with this airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew York to Las Palmas via Madrid
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no