Air Europa

✅ Verified Review | London Gatwick to Buenos Aires via Madrid. On the holiday of a life time I treated myself to business class. On our return from Buenos Aires we were delayed by 60 hours and given very little information from Air Europa. We eventually flew back, I was in an economy seat as no business class ones were available. Air Europa have declined to give me any refund of the difference. I even wrote to the UK director 6 weeks ago but have had no reply. I will not be flying with Air Europa again.

✅ Verified Review | Madrid to Santo Domingo with Air Europa. I bought a non-stop ticket and at the airoort we were told they are putting together 2 flights because they just had only 1 aircraft. They took us first to Cancún in Mexico and left us for 2 hours on the aircraft and then new passangers going to Madrid got on. I was supposed to arrive in Santo Domingo at 6:15pm and I arrived at 12:30 am after being treated in the worst way possible.

✅ Verified Review | Simply dreadful flight with Air Europa from Madrid to London Gatwick. Delays, buses to and from plane, unhelpful surly cabin crew, more delays, zero concern, help or even a mild interest in providing any kind of decent service. Business class was beyond a joke. I'd sooner drive to Bilbao and catch the ferry than do this again.

✅ Verified Review | Liege to Havana via Madrid. I was due to fly with Air Europa (member of skyteam) from Brussels to Havana with a stopover in Madrid. Given the terrorist attacks in March the flight left from Liege airport instead of Brussels airport. I was not notified of the change at all. I only found out because I could not find the flight on the website of Brussels Airport. Air Europa website was always down. Once I arrived in Liege to check in I was told I could only get the boarding pass to Madrid because their IT system could not print the Madrid to Havana leg but the the Air Europa desk in Madrid would print the boarding pass. They said they had been doing this every day since 22 March and that it was business as usual. We were a dozen of people in the same situation. Once at Madrid we went to Air Europa desk as instructed by the Air Europa staff in Liege airport. However they told us to go to the boarding gate as they could not print the boarding pass there. We walked towards the gate that was 20 min away, but could not pass passport control because we did not have a boarding pass. There were some helpful staff from Madrid Airport that tried to reach Air Europa. Apparently they were told that Air Europa staff was arriving. They never did. I had 3 friends also travelling with Air Europa from London who were also in transit in Madrid so I called them to tell the boarding gate staff we could not pass security. My friends were told that it was all under control, that our boarding pass were being printed and that the plane was waiting for us. Next thing I hear is that the plane to Havana has taken off! We were told to go to go back to Air Europa desk who said they cannot do anything (not call customer service or anyone responsible) but that we should pick up our luggage and go to customer service outside the airport. They were not helpful or apologetic. We went to the luggage area where we were told that our luggages had actually left to Havana without us! They also said this problem was happening every day (dozens of customers flying from liege airport don't make their connection ). This is an important security breach as they are not allowed to send luggages without the owner. We then went to the customer service outside their airport and queue for another 2 hours. By that stage we had been in Madrid for 4 hours and had not met one helpful or competent Air Europa staff. Not sure what is happening next as I am still in the queue but one thing is sure I will never fly Air Europa again!

✅ Verified Review | I flew Miami to Madrid on a fairly new new Air Europa Boeing 787. Having flown them before, and expecting especially cramped quarters I was pleasantly surprised by the layout. Economy seats are 3x3X3 and reasonably roomy. I understand the seat width to be 17" but it seemed ok for me. They provided a hot meal followed by a breakfast or a pizza type snack an hour or so before landing. The IFE was pretty extensive, offering movies, TV shows, games, etc, There was a choice of English or Spanish. The air fare was about $650 r/t, but they charge $25 per segment, for an advance seat assignment. Considering the low base fare, I paid for it, though it looked like you had plenty of choices of seats left till just before boarding. Take your chances. Everything on time, or close to it. Cabin service fine and frequent. Would gladly take them again.

✅ Verified Review | I was flying Air Europa from London Gatwick to Santa Cruz de La Palma (SPC) via Madrid and Tenerife. The flight from Gatwick to Madrid was delayed by approximately 3 hours. No one from Air Europa showed up to explain what was happening, all we had was a message on a screen at the Information desk saying that missed connections would have been re-arranged once we got to Madrid. However when I got to the gate they started sending people on connecting flights back to the departure lounge to have their flights re-arranged from London! I asked if I had to do the same but they told me that my connection was fine. Except, when I was boarding they stopped me and told me that my connection wasn't fine any more! So I had to go back to the departure lounge where they booked my new flights. They put me on the same flights combinations the day after, meaning I would arrive in La Palma with 24 hours of delay. And the day after, the flight from London to Madrid was delayed again! This time it was only 30 minutes, but it meant I had to literally run through Madrid's airport to make it to the boarding of my connecting flight. I could go on about how bad and expensive the food onboard is, and what a joke the inflight entertainment is as well, but my review is already very long, so I'll stop here. The worst thing is that in a few days I will have to fly back to London with Air Europa again. I am not looking forward to that!

✅ Verified Review | Amsterdam to Madrid return with Air Europa. I had high expectations when I arrived at Amsterdam Airport School, but was disappointed. Dropping off my luggage took longer than expected as everything went on a slow pace over there. When everything was done and at the gate, our aircraft was delayed by an hour or two. I was extremely disappointed by Air Europa's ground crew as they gave little or no information that our flight was delayed. After a wait of two hours for our aircraft to arrive, we had to wait another hour inside the aircraft for a slot to open, so we could depart. Captain explained us perfectly and gave his apologies. It was quite hot in the aircraft, so cabin crew thought to start giving water to the passengers, but suddenly stopped doing it leaving me and many more with nothing. As Air Europa isn't known to be a low cost airline and being a member of Skyteam, I expected them to give a free meal plus drink en-route, but you have to pay for this service, which was dissatisfying as I paid a quite expensive ticket. I was not happy with Air Europa's overall performance of this flight. They could have performed much better.

My nightmare flight from London Gatwick to Sao Paulo via Madrid (connecting onto Florianopolis) started on the check-in. I was waiting to do the check in and when it was my turn the lady said I was on the wrong queue, so she pointed me the right queue and when I went to do it, they said that the had just closed and I couldn't enter anymore. I tried to explain that a member of staff advised me a wrong queue but they didn't want to work apparently, I was so nervous because if I didn't catch the flight I would lost my trip. It was a nightmare to have someone to talk to, no one from Air Europa was at the airport, after hours trying to do something, a manager appeared and he said the only thing he could do it was that he could change for other dates but the price to pay was more £500, but I had paid already almost £900. But I had to go so I paid. The flight was for 2 days later. Okay, I went the flight was late, went to Madrid and then when I arrived in São Paulo I only had 30 min to take my luggage and go take the other plane for my final destination, I thought it was be this easy, I was very wrong. My luggage was lost for my surprise, went to do a claim and the lady made me hand write everything and said that my luggage would be with me in 1 week. I came back 1 month later and nothing was found! I came back with two luggages and they lost one again! Almost everyone on the flight had their luggages lost. I tried to call several times, spend a lot of money on the calls and until today, the first luggage was never found, only the second one!

✅ Verified Review | Gatwick to Cancun via Madrid with Air Europa, and absolutely awful airline! The food was dire (salami sandwiches and lumpy pasta); I was shocked that this would even be acceptable for a 10 hour flight. Drinks were sparse and the air hostesses were dismissive and robotic. The organisation was a shambles (staff couldn't put people into a queue, they kept contradicting themselves, nobody knew answers to questions, half were milling about aimlessly whilst the rest abruptly barked orders at customers) and the flight was persistently delayed. At one point we waited almost 2 hours on the plane with no explanation as to why we weren't moving. Babies were screaming, children were irritable, folks were getting angry and the staff mysteriously disappeared clearly to avoid dealing with enquiries. There is no personal in-flight entertainment and if you want to watch any of their family films (on tiny screens dotted around the plane shared between 30 others) you'll need to pay €3 for headphones. Again, isn't entertainment standard across long haul airlines nowadays? It's cheap for a reason and I'll never fly with them again. They need some serious work on customer services and improving their overall image.

Santa Cruz to London via Madrid with Air Europa. Inflight entertainment is one TV per 6 rows or so, an old chunky TV that looks like it's tuned in to the 80s. The staff were ok, but look disillusioned themselves. The food was beyond bad. I chose vegetarian for my food, and I was served boiled vegetables and a little bread roll. Literally a small metal tray of boiled vegetables. I asked about it, and the steward says "sometimes it's good, sometimes it's bad". I flew once before, also terrible, never again.