Air Europa

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 500 reviews
4/10
3 star Skytrax Rating
Filter Reviews by :
Show
1/10

"missed my connecting flight"

(India)

Pathetic experience. Flight was delayed by more than 2 hours, I missed my connecting flight and resulted in waiting for more than 9 hours at Paris Airport for other flight. I received no support from Air Europa. It was nightmare. Even the complain process is so rigorous that complainant would give up. No Email procedure, you are require to write hand written complain and send it to Air Europa office.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVLC to CDG
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
5/10

"no free food or drinks"

(Japan)

Gatwick to Madrid with Air Europa. Mediocre flight. Old cabin. FAs were okay as in not rude, but for sure they looked tired. Small PTV and mine was unable to operate until 15 minutes before landing. No free food, no free drinks. Looked at the menu but everything really looked mediocre. Flight departed 15 min late and arrived 30 min late. The only plus was the ticket price, almost the same as Ryanair, Easyjet etc but with complimentary 20kg baggage allowance and PTV on-board.
AircraftA330-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLGW to MAD
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"descended into a nightmare"

(United Kingdom)

Flew Air Europa from London Gatwick to Sao Paulo via Madrid. A quite positive experience on the first leg of the journey quickly descended into a nightmare upon arriving at Madrid at 8pm. We were told the second leg of the journey was delayed as we were stepping into the terminal. After a long argument with the staff, they finally agreed to put us in a hotel, however it took us over 3 hours to check in, given the vast number of passengers, leaving us only 1 hour for rest. The next day morning. Surprise. The replacement flight scheduled for 8.30am was delayed again. We boarded at 9.30am and didn't take off until 10.15am. Food was served three times on board but none of the items that they served qualified as food. Breakfast was soggy bread, spinach and egg that had been left in the foil for so long that the whole dish was green. Lunch was conventional white bread. In terms of the seat, it does't feel clean and there was no entertainment system for a 12 hour flight. Could a flight ever been worse? No. Air Europa you did it.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLGW to GRU via MAD
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"disgraceful treatment"

(Spain)

Disgraceful treatment. Chose Air Europa because the Direct Flight Madrid to Puerto Rico was a perfect start to our cruise holiday. Paid an extra 230 euros to secure extra legroom seats on both legs of the journey. Booked it 11 months before cruise. Everything was confirmed in writing including our allocated seats 15H anx K. A perfect start to our much anticipated reunion cruise with our cruise buddies from Chicago - or so we believed! In October we were informed by email that our flight was now going via Dominican Republic. The ground staff in Puerto Rico have since informed us that all flights are via Dominican Republic until High Season. So, it appears that our flight was never going to be direct! The next shock, on both legs of the journey we were denied the seats that we had been allocated and paid 230 euros extra for, even though we had printed all of the paperwork proving the booking and payment. So, we were cheated yet again! They have either sold those seats twice or accepted our money with no intention of honouring the booking! Strong words, I know but that is exactly what has happened and it is now down to us to try to recover our money. The humiliation and embarassment caused has no price. The experience in Dominican Republic was appalling with long delays late at night and no indication of whether we would be flying that night or not. It was midnight by now and all airport shops and restaurants were closed so no food or drink even though we had babies and young children in our group. At 67 years of age I have experience of many airlines all over the world but have never received such appalling service. If I can save anyone else from this experience then I feel I must. As pensioners we were expected to carry our hand luggage up and down steps and walk long distances which could not be forseen when we thought we were booking a direct flight. Also the extra leg room was a very important issue. We would never have chosen to sit where they decided to put us. I stress once again, this flight was booked for two reasons only. A direct flight and extra legroom seating. If these had not been available, I wouldn't have booked. I accepted that we would not be allowed to change this booking but it never occurred to me that Air Europa could change it!! How wrong I was!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMAD to SJO
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"seat was wonderfully comfortable"

(United Kingdom)

Concerned to read such varied reviews about Air Europa. Our flight from London Gatwick to Madrid was incredibly well priced and compared to the easyJet flight that we took the week before, the seat was wonderfully comfortable and reclined. Staff did not noisily promote consumables throughout the flight. The crew were very well dressed and charming and the landing in both directions was faultless. Ground staff were courteous and efficient. One of the best cheap flights I have ever taken.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLGW to MAD
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"left without any information"

(United Kingdom)

Air Europa from London Gatwick to Tenerife North via Madrid. Both our flights were delayed by an hour. Minutes before landing at Tenerife North the aircraft was diverted to Tenerife South where passengers were held for 45 minutes on the aircraft before being allowed to board. No one deemed it necessary to let passengers know why this was happening or possibly offer an apology. Passengers then had to hang around the baggage reclaim area for another 45 minutes without information about where and when the luggage might arrive. No information was offered by anyone from Air Europa about how to proceed from Tenerife South to Tenerife North which was the actual destination of the flight we purchased. One airport official initially claimed there was going to be a transfer bus for passengers but he soon disappeared and the Air Europa office was conveniently closed. Never have I experienced a flight where passengers are simply dumped at a destination they didn't book to go to and left there without any information or any effort to help them get to where they actually paid to go to.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLGW to TFN via MAD
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
7/10

"plane in good condition"

(Spain)

Barcelona to Tenerife North. The plane was new and in good condition, flight attendants were perfectly reasonable, albeit lacking a bit of warmth maybe. Service was non-existent as it is on so many European airlines these days, but buy-on-board prices were fair and the selection was good. Flight was on time and our bags first on the belt (owing to Sky Priority). Not perfect, but as good as it gets for a sub-3hr low-cost flight in Europe these days.
Aircraft737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBCN to TFN
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"nothing to complain about"

(Switzerland)

Madrid to Miami, an excellent flight, service similar in C class to other airlines and nothing to complain about. The flight was actually operated by LOT Polish Airlines, with a mixed crew from LOT and Air Europa. Price against service in business class is one of the best option on this route. It will be more pleasant when Air Europa will operate its own Boeing 787.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteMAD to MIA
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"absolutely charming flight crew"

(United Kingdom)

Did I travel with a different airline to other reviewers? Yes, first and last leg is usual short haul shuttle, pay for snacks but the long haul section was the proof of the pudding. Absolutely charming flight crew, jolly decent economy meal with good wine and soft drinks offered and served on request. New and clean Airbus with good individual systems on the return but shared on way out. Film menu well chosen and balanced. Boarded by rows and departed on time. Good announcements and attention to turbulance. I've flown London - Asuncion 3 times a year for 8 years and these flights stand out. Air Europa are serious competition for TAM BA TAP KLM but not quite Air France or Lufthansa. Leaves Iberia trailing behind.
AircraftA340
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLHR to ASU via MAD
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"worst I have ever had on any airline"

(Australia)

The Air Europa company magazine which I saw on the first sector advertised plenty of entertainment on the transatlantic routes. Our route was approximately 10 hours from Lisbon to Montevideo via Madrid so we looked forward to some good movies. Not only that, but the screens were the drop-down kind in the centre of the plane. The seats were the ones used before smoking was banned and still had the ash-trays covered by metal plates riveted in place. The only fruit juices available were orange or grapefruit. Hard luck if you like a Bloody Mary. Breakfast was, without doubt, the worst I have ever had on any airline. It consisted of a squashed sort of bread finger, with a mushy filling, which had been microwaved to the point of intangibility, a fruit flavoured yoghurt, which I believe had never seen real fruit, a small pastry (the most edible part of the meal), and tea or coffee (instant I think) with a packet of that non-dairy creamer stuff. Couldn't even get a glass of milk.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLIS to MVD via MAD
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no