“I sent incessant emails for 2 months”
F Thompson (South Africa)
✅ Trip Verified | Let’s start off by saying I paid 2000€ for a one way economy class ticket from Italy to South Africa with 2 layovers. Delayed connecting flights however resulted in me arriving 12 hours after the initial arrival time, WITHOUT my suitcases, after being re issued tickets for different flights. Upon doing some research about compensation illegibility I decided to get in touch. I sent incessant emails for 2 months and after no reply, hope dwindled. I finally received a reply after my last mail turned nasty. Thereafter, each email started by apologizing for the delay because the waiting time for a response was laughable. 3 Months later and I have still not received a cent… I have likely given up by now, which means they have won, and this was likely their intended outcome from the start.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Italy to South Africa |
Date Flown | July 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"the flights are not bad"
C Haranesky (Italy)
✅ Trip Verified | Over the past 2 years, I have flown at least 10 times for work. My husband also frequently travels via this route, separate from me, for his job. We assume that this flight will be late, and plan accordingly. We have both had horrible experiences with missed connections, as Lufthansa/Air Dolomiti cannot provide proper customer service (for hotel, re-imbursements, etc) at Munich or Frankfurt airports. I should have known better. In March 2023, 2 bags were checked in Toronto. I tracked both bags via the Air Canada app until Frankfurt, so I know that both arrived. Of course, connection in Frankfurt was three hours late. Once I did arrive in Turin, one of the bags was missing. There were three other people in line that day with missing bags. 4 days later my bag was delivered to my home. Suitcase was damaged, the lock broken off, and items missing! I will now be avoiding Lufthansa + Air Dolomiti as there are more reliable options. Customer service center rep in Albania was extremely kind and reassuring. Italian counter-parts, not so much. In all fairness, the flights are not bad with clean aircraft, free water, and pleasant/multilingual airline attendants.
Aircraft | Embraer 175 |
Type Of Traveller | Business |
Seat Type | Business Class |
Route | Frankfurt to Turin |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
“not a single flight on time”
Simone Fani (United States)
Not Verified | I flew multiple times with them, not a single flight on time. The company is the only connection from minor airports of Italy to Lufthansa Flights, so there is no alternative, but Lufthansa should be ashamed of collaborating with them.
Aircraft | Embraer 195 and Legacy 1000 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Munich to Florence |
Date Flown | December 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"A to B and that's all"
M Kralik (Bulgaria)
Not Verified | A to B and that's all. I was pleased to see that the Embraer aircraft on this route was not as noisy as I remembered from years ago. The senior crew were grumpy and avoided eye contact or any interaction with passengers.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Geneva to Munich |
Date Flown | November 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"no time to transfer my luggage"
E Walden (Luxembourg)
✅ Trip Verified | Lufthansa Frequent Flyer here. You will see a previous review from me entitled "Seems to be late quite a lot", under the surname Weber. Good news: Air Dolomiti (owner: Lufthansa) is still late on my travels. This time, it was only 30 minutes! They are improving. Excuse: "We left Frankfurt late". The problem is that Air Dolomiti connects me to my international flights, so when they are late, they have no time to transfer my luggage from the their small jet onto the connecting flight's jet. The result: 3 out of the last 6 of my international flights have had my luggage not arrive at the destination airport. Verified that in each case that they were not loaded from Air Dolomiti to Lufthansa plane due to no time because of late arrival. Yes, Air luggage delayed so often is sure helping Lufthansa frequent flyers. (both owned by same group.) Air Dolomiti is still late.
Aircraft | Embraer |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Luxembourg to Frankfurt |
Date Flown | October 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Stone faced and rather rude gate agents"
Joseph Robert Goodrich (United States)
✅ Trip Verified | Lost Luggage. AirTag showed bag remained in Florence with the carrier for 7 days. Staff is not passionate and it shows. Stone faced and rather rude gate agents. Very lacklustre. Worse than a US based low cost carrier. On the plus side, the aircraft was clean.
Aircraft | ERJ175 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Florence to Frankfurt |
Date Flown | September 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Professional and friendly staff"
1 reviews Luciano Zaffarano (Italy)
Not Verified | Nice surprise, as an Italian I appreciated a lot the food which could be bought on board (Pasta alla Norma & Red wine Valpolicella). Professional and friendly staff, tasting and authentically Italian food. Proud as Italian to feel these kind of attentions to flyers. Strongly suggested.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Munich to Bologna |
Date Flown | September 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"has been late quite a lot on my travels"
L Weber (Luxembourg)
✅ Trip Verified | Air Late-omiti. Am a Lufthansa Frequent Traveler, and always have to use Dolomiti for connections to Frankfurt. Yesterday, late arrival. Had to run through the airport to make my connection. In the last 32 sectors over the past 18 months, Dolomiti has been late quite a lot on my travels. Cannot figure out why they even bother to hand out single postage-stamp sized cookie or the single square of chocolate. Why bother? It's just a token, and not a useful one in my opinion. Better to just not hand out anything instead of that fattening little single bite of food. Secondly, staff uniforms seem strange to me: a business suit with a golf shirt underneath and no tie. Third, the pilots tend to keep the seat belt sign on for entire flights, even when there is no turbulence. Furthermore, may I suggest that they review the appearances of their crew: have seen a captain with shoulder length 'surfer-dude' hair - good for surfers - maybe not so good for somebody with a wings badge on their chest.
Aircraft | Embraer E190 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Luxembourg to Frankfurt |
Date Flown | August 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"only good at finding excuses for being late"
Manfredo Santopinto (Belgium)
✅ Trip Verified | This company is only good at finding excuses for being late and putting its passengers into trouble. They are always late. And when you arrive no stairs, no bus, nobody to unload luggage.
Aircraft | Embraer |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Trieste to Frankfurt |
Date Flown | August 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Never again with this airline"
Josiane Zakhia Douaihy (Cyprus)
✅ Trip Verified | The worst experience ever! Flight Florence-Frankfurt was canceled half an hour before departure! We were already on the gate. Had to go back and wait 5 hours at the airport until the airline rerouted the flight. They decided to fly us from Verona. We waited hours for the bus then they book us a cheap ugly dirty hotel where they put us in the rooms a bag with disgusting sandwiches. They didn’t arrange for our transfer from hotel to airport next day. We had to pay for the taxi! Never again with this airline!
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Florence to Larnaca via Frankfurt |
Date Flown | June 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |