Air Dolomiti

✅ Trip Verified | Flight EN8287 on 02 June from Milan to Munich was delayed. Instead of leaving at the scheduled time (4:40 p.m.), it was delayed until 6:35 p.m. I arrived in Munich at 19.40 until all the passengers disembarked, it was 19.50 and I didn't catch the next flight home from Munich to Timisoara which was at 20.10. I asked the flight attendant to inform Lufthansa that we are late and to ask them to wait for me. Then I asked her to let me go out through the back door so that I don't have to wait until all the passengers get off, or to find a solution to help me. This lady from Air Dolomiti did not want to help me. In the end I arrived at 20.10 but the gates were already closed so I had to stay one night in Munich and take another flight the next day. I had an unpleasant experience with this company and I do not recommend it to anyone.

✅ Trip Verified | I flew with Air Dolomiti twice in May (even though I was initially supposed to fly with Lufthansa, but they changed us to Air Dolomiti). Both flights were late (the first one was 3 hours late and made us miss our connecting flight to the USA). The second flight (from Frankfurt to Trieste) was one hour late. On the second flight, they made my mother have her case under her feet because there was "no space" in the overhead cabins, while they let people keep their backpacks and jackets there.

✅ Trip Verified | No organization of passengers or boarding process. The staff loaded 80 passengers onto 2 busses (without any organization for seat/boarding positions which will be a problem later) kept 80 passengers in 2 hot busses for 30+ minutes without A/C turned on (only a couple windows cracked on the doors that weren't broken) and no explanation about the delayed flight or why we weren't being transported to the airplane. After 35 min I stepped off the bus to ask why the delay (as we had a tight connection in Munich if we didn't leave soon)m in rude fashion 3 different men in AD vests told me to get back on the bus. I refused until some explanation about delay, they said there was some issue with the other bus but we would all leave in 2 minutes. So I got back on the bus and they scurried around and we left about 5 min later and they drive both busses no farther than 20 yards to the waiting plane. All the passengers pile into the airplane without any regard for seating priority or placement, but after 30 minutes we all had our seats and then we waited more and taxied. Plane left 30 minutes late and we almost missed our connection. We asked the flight attendant for info about gate arrival and she shrugged and said...we have external gate and a bus will drop you off at Gate L, shrugs and "you'll have to hurry to catch your connection ".

✅ Trip Verified | The first for me that a plane arrives from the previous flight really on time and we go out late, arrived a little late but the nice stewards compensate all these not so good things. In all a good experience.

✅ Trip Verified | In favour of the staff onboard; the attitude was extremely friendly, we got a biscuit together with some water, and the cabin looked clean and crisp. What one can get on low cost airlines doesn’t justify flying with many European full service airlines and that includes Air Dolomiti. The reason I took them was only the time schedule, certainly not for flying premium, as the experience was nothing else than the opposite.

Not Verified | I booked with Lufthansa and the Frankfurt/Pisa sector was operated by air Dolomiti. Both in Frankfurt and Pisa we were bused to the aircraft. In Fra it felt like we were driving to Pisa. Awful airport. Once on board there was nowhere to store my carry on bag and coat as the lockers in business class were full. Odd as there were only 3 passengers in business. There was someone in my seat when I boarded but I was happy enough to move as he did acually have seat 1B on his boarding card too although he was on an economy ticket, The purser sorted it fast. Seats are small and hard but its generally shortish flights so it's ok. Both of my air Dolomiti flights were breakfast flights and I found the standard of catering to be better than most. It was nicely served and of good quality. I was quite impressed on a short flight. Crew were lovely and attentive on both sectors. Be warned though if you are flying business with Lufthansa out of Frankfurt on the Fra Pisa sector you will not be able to access the business lounge as the air Dolomiti gates to Pisa are in the Schengen area and the lounges are through passport control. Its unfortunate that I had to travel through Frankfurt Main which I think is an overpriced filthy dump. My cases were lost on the way home and didn't turn up for 5 days. Most of the unpleasant parts had very little to do with air Dolomiti. Once on board I found the crew to be lovely and the catering to be far better than most airlines. I'd definitely fly with them again.

✅ Trip Verified | The very short flight was decent. The aircraft clean. When embarking there was a female member of the aircrew welcoming passengers on board - with a simple buon giorno and a smile. When embarking she greeted the passenger in front of me, and behind me - and ignored me. The other male crew members who were offering water and a biscuit and were collecting the rubbish were very courteous. When disembarking this same female member of the aircrew was stood at the exit and greeting passengers as they left. One more she greeted the passengers in front me and behind me and did not greet me. I believe that I am entitled to the same standard of treatment as the other passengers. I do not know the motivations for this particular member of the air crew’s omission towards me - however I do think they fall beneath the standards of her training and basic common courtesy.

✅ Trip Verified | The flight Munich to Brussels booked on Lufthansa was flown by Air Dolomiti . The boarding was extremely unpleasant - we had to go down I think on stairs around 45 steps and put put in a bus - the plane was very far from the terminal building - when the bus arrived at the plane another waiting time. When the plane was finally ready, the pilot did announce a small technical problem so back and repair took around 1 hour and a quarter - a very small drink was offered in a very small glass during waiting time despite FA were friendly the service in business was a disaster - I think the snack can compete for the smallest meal ever in business - 25g of cheese a small piece of pineapple and 2 grapes, no breads and a very minuscule glass of white wine no refill offered.

Not Verified | Air Dolomiti's customer service and handling lost baggage reports is disgraceful and is a display of the ultimate incompetence of one airline to it's customers belongings. On a long business trip after a flight from Frankfurt to Verona the bag is missing for almost two weeks, Air Dolomiti is putting not even a minor effort to find it or at least reply all the emails. All you can get from Air Dolomiti, after following their lost and found procedures from their website and submitting all their claim forms, baggage content forms and costs reimbursement forms, is a generic email reply. Which gives you no updates, no reimbursement confirmation, no deadlines, no phone number to call. They just don't want to bother. Very frustrating for any traveller as their customers.

Not Verified | Avoid especially if booking United Airlines and they code share. My UA app shows my bags being scanned at 11.35 am. My Air Dolomiti flight was delayed boarding so there was plenty of time to move mine and my girlfriends bag for our flight to Florence. They didn’t make it. There was another later flight that arrived about 7.30 pm. Then the next day as well. It is 7.10 pm (27 hours later) and still no bags. My hotel is 1 hr away. The paper the airport lost and found gave me only has an automated system that says “Your bags have been found”. Found where? The guy I spoke to twice today was nice and somewhat helpful and said my 2 bags were picked up by a courier mid morning. Why not at 8 am when the office opens? I ask because after calling United Airlines, they told me our bags came in on last nights flight.