Air Dolomiti

Not Verified | A to B and that's all. I was pleased to see that the Embraer aircraft on this route was not as noisy as I remembered from years ago. The senior crew were grumpy and avoided eye contact or any interaction with passengers.

✅ Trip Verified | Lufthansa Frequent Flyer here. You will see a previous review from me entitled "Seems to be late quite a lot", under the surname Weber. Good news: Air Dolomiti (owner: Lufthansa) is still late on my travels. This time, it was only 30 minutes! They are improving. Excuse: "We left Frankfurt late". The problem is that Air Dolomiti connects me to my international flights, so when they are late, they have no time to transfer my luggage from the their small jet onto the connecting flight's jet. The result: 3 out of the last 6 of my international flights have had my luggage not arrive at the destination airport. Verified that in each case that they were not loaded from Air Dolomiti to Lufthansa plane due to no time because of late arrival. Yes, Air luggage delayed so often is sure helping Lufthansa frequent flyers. (both owned by same group.) Air Dolomiti is still late.

✅ Trip Verified | Lost Luggage. AirTag showed bag remained in Florence with the carrier for 7 days. Staff is not passionate and it shows. Stone faced and rather rude gate agents. Very lacklustre. Worse than a US based low cost carrier. On the plus side, the aircraft was clean.

Not Verified | Nice surprise, as an Italian I appreciated a lot the food which could be bought on board (Pasta alla Norma & Red wine Valpolicella). Professional and friendly staff, tasting and authentically Italian food. Proud as Italian to feel these kind of attentions to flyers. Strongly suggested.

✅ Trip Verified | Air Late-omiti. Am a Lufthansa Frequent Traveler, and always have to use Dolomiti for connections to Frankfurt. Yesterday, late arrival. Had to run through the airport to make my connection. In the last 32 sectors over the past 18 months, Dolomiti has been late quite a lot on my travels. Cannot figure out why they even bother to hand out single postage-stamp sized cookie or the single square of chocolate. Why bother? It's just a token, and not a useful one in my opinion. Better to just not hand out anything instead of that fattening little single bite of food. Secondly, staff uniforms seem strange to me: a business suit with a golf shirt underneath and no tie. Third, the pilots tend to keep the seat belt sign on for entire flights, even when there is no turbulence. Furthermore, may I suggest that they review the appearances of their crew: have seen a captain with shoulder length 'surfer-dude' hair - good for surfers - maybe not so good for somebody with a wings badge on their chest.

✅ Trip Verified | This company is only good at finding excuses for being late and putting its passengers into trouble. They are always late. And when you arrive no stairs, no bus, nobody to unload luggage.

✅ Trip Verified | The worst experience ever! Flight Florence-Frankfurt was canceled half an hour before departure! We were already on the gate. Had to go back and wait 5 hours at the airport until the airline rerouted the flight. They decided to fly us from Verona. We waited hours for the bus then they book us a cheap ugly dirty hotel where they put us in the rooms a bag with disgusting sandwiches. They didn’t arrange for our transfer from hotel to airport next day. We had to pay for the taxi! Never again with this airline!

✅ Trip Verified | Flight EN8287 on 02 June from Milan to Munich was delayed. Instead of leaving at the scheduled time (4:40 p.m.), it was delayed until 6:35 p.m. I arrived in Munich at 19.40 until all the passengers disembarked, it was 19.50 and I didn't catch the next flight home from Munich to Timisoara which was at 20.10. I asked the flight attendant to inform Lufthansa that we are late and to ask them to wait for me. Then I asked her to let me go out through the back door so that I don't have to wait until all the passengers get off, or to find a solution to help me. This lady from Air Dolomiti did not want to help me. In the end I arrived at 20.10 but the gates were already closed so I had to stay one night in Munich and take another flight the next day. I had an unpleasant experience with this company and I do not recommend it to anyone.

✅ Trip Verified | I flew with Air Dolomiti twice in May (even though I was initially supposed to fly with Lufthansa, but they changed us to Air Dolomiti). Both flights were late (the first one was 3 hours late and made us miss our connecting flight to the USA). The second flight (from Frankfurt to Trieste) was one hour late. On the second flight, they made my mother have her case under her feet because there was "no space" in the overhead cabins, while they let people keep their backpacks and jackets there.

✅ Trip Verified | No organization of passengers or boarding process. The staff loaded 80 passengers onto 2 busses (without any organization for seat/boarding positions which will be a problem later) kept 80 passengers in 2 hot busses for 30+ minutes without A/C turned on (only a couple windows cracked on the doors that weren't broken) and no explanation about the delayed flight or why we weren't being transported to the airplane. After 35 min I stepped off the bus to ask why the delay (as we had a tight connection in Munich if we didn't leave soon)m in rude fashion 3 different men in AD vests told me to get back on the bus. I refused until some explanation about delay, they said there was some issue with the other bus but we would all leave in 2 minutes. So I got back on the bus and they scurried around and we left about 5 min later and they drive both busses no farther than 20 yards to the waiting plane. All the passengers pile into the airplane without any regard for seating priority or placement, but after 30 minutes we all had our seats and then we waited more and taxied. Plane left 30 minutes late and we almost missed our connection. We asked the flight attendant for info about gate arrival and she shrugged and said...we have external gate and a bus will drop you off at Gate L, shrugs and "you'll have to hurry to catch your connection ".