Air Dolomiti

✅ Trip Verified | The first for me that a plane arrives from the previous flight really on time and we go out late, arrived a little late but the nice stewards compensate all these not so good things. In all a good experience.

✅ Trip Verified | In favour of the staff onboard; the attitude was extremely friendly, we got a biscuit together with some water, and the cabin looked clean and crisp. What one can get on low cost airlines doesn’t justify flying with many European full service airlines and that includes Air Dolomiti. The reason I took them was only the time schedule, certainly not for flying premium, as the experience was nothing else than the opposite.

Not Verified | I booked with Lufthansa and the Frankfurt/Pisa sector was operated by air Dolomiti. Both in Frankfurt and Pisa we were bused to the aircraft. In Fra it felt like we were driving to Pisa. Awful airport. Once on board there was nowhere to store my carry on bag and coat as the lockers in business class were full. Odd as there were only 3 passengers in business. There was someone in my seat when I boarded but I was happy enough to move as he did acually have seat 1B on his boarding card too although he was on an economy ticket, The purser sorted it fast. Seats are small and hard but its generally shortish flights so it's ok. Both of my air Dolomiti flights were breakfast flights and I found the standard of catering to be better than most. It was nicely served and of good quality. I was quite impressed on a short flight. Crew were lovely and attentive on both sectors. Be warned though if you are flying business with Lufthansa out of Frankfurt on the Fra Pisa sector you will not be able to access the business lounge as the air Dolomiti gates to Pisa are in the Schengen area and the lounges are through passport control. Its unfortunate that I had to travel through Frankfurt Main which I think is an overpriced filthy dump. My cases were lost on the way home and didn't turn up for 5 days. Most of the unpleasant parts had very little to do with air Dolomiti. Once on board I found the crew to be lovely and the catering to be far better than most airlines. I'd definitely fly with them again.

✅ Trip Verified | The very short flight was decent. The aircraft clean. When embarking there was a female member of the aircrew welcoming passengers on board - with a simple buon giorno and a smile. When embarking she greeted the passenger in front of me, and behind me - and ignored me. The other male crew members who were offering water and a biscuit and were collecting the rubbish were very courteous. When disembarking this same female member of the aircrew was stood at the exit and greeting passengers as they left. One more she greeted the passengers in front me and behind me and did not greet me. I believe that I am entitled to the same standard of treatment as the other passengers. I do not know the motivations for this particular member of the air crew’s omission towards me - however I do think they fall beneath the standards of her training and basic common courtesy.

✅ Trip Verified | The flight Munich to Brussels booked on Lufthansa was flown by Air Dolomiti . The boarding was extremely unpleasant - we had to go down I think on stairs around 45 steps and put put in a bus - the plane was very far from the terminal building - when the bus arrived at the plane another waiting time. When the plane was finally ready, the pilot did announce a small technical problem so back and repair took around 1 hour and a quarter - a very small drink was offered in a very small glass during waiting time despite FA were friendly the service in business was a disaster - I think the snack can compete for the smallest meal ever in business - 25g of cheese a small piece of pineapple and 2 grapes, no breads and a very minuscule glass of white wine no refill offered.

Not Verified | Air Dolomiti's customer service and handling lost baggage reports is disgraceful and is a display of the ultimate incompetence of one airline to it's customers belongings. On a long business trip after a flight from Frankfurt to Verona the bag is missing for almost two weeks, Air Dolomiti is putting not even a minor effort to find it or at least reply all the emails. All you can get from Air Dolomiti, after following their lost and found procedures from their website and submitting all their claim forms, baggage content forms and costs reimbursement forms, is a generic email reply. Which gives you no updates, no reimbursement confirmation, no deadlines, no phone number to call. They just don't want to bother. Very frustrating for any traveller as their customers.

Not Verified | Avoid especially if booking United Airlines and they code share. My UA app shows my bags being scanned at 11.35 am. My Air Dolomiti flight was delayed boarding so there was plenty of time to move mine and my girlfriends bag for our flight to Florence. They didn’t make it. There was another later flight that arrived about 7.30 pm. Then the next day as well. It is 7.10 pm (27 hours later) and still no bags. My hotel is 1 hr away. The paper the airport lost and found gave me only has an automated system that says “Your bags have been found”. Found where? The guy I spoke to twice today was nice and somewhat helpful and said my 2 bags were picked up by a courier mid morning. Why not at 8 am when the office opens? I ask because after calling United Airlines, they told me our bags came in on last nights flight.

✅ Trip Verified | The reviews prior to booking were a concern due to the reported delays/cancellations without notice, so I booked an early AM flight from Florence to connect with a midnight international flight from Frankfurt, to give time for things to go wrong. The end result was 12 hours in Frankfurt waiting for my connection as the Air Dolomiti flight departed and arrived within 10 minutes of the published schedule. Check-in staff were friendly and efficient and the cabin crew had a relaxed and efficient manner with the passengers. Meal, snacks, drinks were offered but declined for a short flight. An enjoyable flight with Air Dolomiti

✅ Trip Verified | It used to be a wonderful airline and a true Italian alternative to what the market had to offer. It still has its charm, but clearly Lufthansa as owner has downgraded whatever they could. Now they have the non-existent Lufthansa service, far from anything of a five or four star airline. Purchased this flight as LH ticket and though I was happy to fly Air Dolomiti because of their new planes and always kind crew, I am sorry to see how things are going terribly down: delay, no communication, pathetic little biscuit (which clearly is an embarrassment also to the crew) and a mini bottle of water. Very good is one can access an entertainment system through wifi onboard, not a usual feature on an European regional airline.

Not Verified | Our entire Air Dolomiti experience has been horrible since the moment we showed up to the Florence airport. During check in, we were told that we may not get on the flight. They reserve 15 people from every flight out of Florence that may or may not make it on. Our group of 15 was forced to wait by the check in counter (couldn’t go through security) for hours. The flight kept getting pushed back and back while the front desk agent basically just ignored us. Seemed annoyed when we asked for more info about whether we would make it or not. Finally after 3+ hours of waiting, my boyfriend and I were allowed on the flight (not every passenger was. People who weren’t were crying because in the time they made us wait, they missed out on all of their other options to make it to Munich that day). We check our bags, wait another half hour or so for a bus to take us to our plane where those people who boarded had been waiting for who knows how long. Then finally, when we land, we wait at the carousel for our luggage (which would be a carry on with any American airline). We wait for over an hour in Munich for bags going back and fourth to the Lufthansa help deal to try to get any info at all because Air Dolomiti will not speak with customers. After being told 3 times or so that our bags had made it and we were just waiting, we were finally told that our bags never left Florence. We filed a report with Lufthansa. And it has been two days now and I have yet to hear a word from Lufthansa or Air Dolomiti about our bags. And it wasn’t just two peoples bags. It was 15+. Everyone without a connection did not have their bags. They have no method of tracking bags, no reasonable access to customer service representatives. And from what I can tell, their employees care SO LITTLE, I wouldn’t be shocked if we never see our bags again. We leave Munich in a few days so fingers crossed that will not be the case. But I’m not holding my breath. Air Dolomiti could offer me a completely free flight and I still would not take it. They are that bad and disorganized as soon as the slightest issue arises.