Air Canada

✅ Trip Verified | Toronto to Providenciales. This is the second time within a year that I have shown up to the airport in Toronto to check in for my flight to discover that the ticket I had booked through their app did not get paid. Last time I missed my flight entirely and Air Canada did nothing to rectify the situation telling me it was an issue with my bank. I ended up flying American. This time I once again arrived at the airport to check in, to discover I had to go to ticketing and purchase the ticket. At no point in either of these situations did I receive a notification that the ticket was pending payment, rather I received a reference number and 24 hours prior to my flight I began receiving check in notifications. This was the similar experience I had last flight. This time when I booked the flight I had my bank on the phone to ensure it wasn’t on their end. They confirmed it was not. Both times due to their issue I was inconvenienced and stressed about not being able to return home to my family in time. Air Canada charged me for my baggage and only offered up that it must be an issue with my bank. Unacceptable service and poor communication. Thankfully I was able to get on my flight this time.

✅ Trip Verified | Whitehorse to Vancouver via Toronto, Air Canada turned me away at the airport. Never try to fly with your pets in the cargo hold. After booking my ticket, I called to book my 2 cats in the cargo hold. I was moving across the country. Everything was fine and I booked my pets. On the day of the flight, I arrived at the airport only to be turned away due to an embargo on flying pets. They did nothing to rectify this and left me stranded. I ended up having to fly with Air North and Westjet who were great.

✅ Trip Verified | Quebec to Toronto. The seats space between seat are too narrow for me, my knees touch front seat. You Can not assign your seat until 24h before, calling to airline, waiting time 20-30 min Except tant you paying $150 extra. Good Staff.

Not Verified | London to Toronto. I found this trip on Air Canada's B777-300ER pretty overwhelming. I enjoyed the cabin feel and the colours. The IFE was not going to be activated till after takeoff, and that meant that there would be no WiFi until the IFE was on. Then came a cockpit PA 'Attention passengers, this is your captain speaking. We will be delayed by 1 hour due to an accident on the apron.' That accident was a pushback truck that broke down, and they needed to move it. They couldn't turn on the IFE until at least one engine was on. One hour later we pushed back, and the IFE came on. I decided to check out the entertainment selection. As this was a 1:30 PM flight, lunch was served shortly after takeoff. My cheesy pasta was sufficient. After the meal, I checked the WiFi, and the prices were pretty reasonable. $29.78 for full flight of WiFi (that's 5 hours from LHR-YYZ). Later in the flight, we were served some kind of pie/wrap thing with chicken in it.

✅ Trip Verified | Brisbane to Vancouver. My trip on 4 Sept 19, was a very pleasant, comfortable trip. Staff and food were great. My baggage was damaged on arrival, reported it, got claim no, they did offer immediate repair on wheel if i was to be there for 3 days, however I was on a tour, elected to do it on my return home. Within a week of coming home on 4 Oct 19, I did online claim, easy enough for an girl, response with in 24 hrs, claim settled within 2 weeks. Cant beat that, thanks Air Canada.

✅ Trip Verified | Montreal to Tokyo. The welcoming staff at Montreal airport was unbelievably rude. The check-in machines were not working and there was only one desk open for the check-ins. One desk for the largest company in one of the most important airports in Canada, unbelievable. After 20 minutes of waiting without any improvement, people started asking the staff what was happening and we were just told; "20 minutes is nothing, if you're still in line in 6 hours you can come talk to me again but before that, it's not my problem, get over it". The rest of the check-in and management staff on the ground though were all very nice and accommodating after I have to say. The flight was a 13,5 hours to Tokyo in a Boeing 787. Plane was nice enough and all the cabin crew staff were very good and welcoming. I was not expecting much for the food but this went beyond anything I had. The chicken was white and dry and had a blend tomato sauce with it...I actually felt sick and disgusted after eating it. I don't know what the breakfast was supposed to be but I could not finish it. For an airline that considers itself the best in North America, they really really need to improve their game.

✅ Trip Verified | Atlanta to Toronto on an Embraer 175. Check-staff were not welcoming to me and did their basic duties without much enthusiasm. My ticket terms stated that I was eligible for same-day standby on an earlier flight, but they insisted on charging me for the change, and could not offer any explanation except "the computer says so". I showed them my ticket and again, they said the computer tells them to charge the change fee. This despite the fact that I had called the airline and the customer service agent on the phone told me to show up early at the airport to make the change free of charge. The flight was rather uneventful. The plane was old, and seats cramped in Economy. The crew were similarly very disinterested and unenthusiastic to me. At the end of the flight, the chief purser stood by the door texting on his phone, and barely acknowledged the passenger disembarking - the crew on the outbound flight three days earlier was a remarkable contrast. Half way through the flight, the entertainment system broke down. The crew said they would reset the system, but they could not.

✅ Trip Verified | Sydney to Vancouver in February 2020. I actually want to highly commend an Air Canada ticketing agent.! I received incredible service from Gonzalo who went out of his way to assist me in purchasing a B-class economy fare and then upgrading to business using points. He initially could not find any availability for me and I hung up, very disappointed, after thanking him. Gonzalo then did something which NO other Air Canada agent has done and called me back! He then proceeded to assist me with exactly what I needed. I cannot thank him enough! I think he should receive some commendation from Air Canada for his outstanding and beyond helpful service to travellers flying with Air Canada.

Not Verified | We spend several months traveling this Summer and flew with a number of airlines, and Air Canada was the best, head and shoulders above others. They were efficient in getting people on and off their flights, the crew and staff were friendly and genuinely helpful. We didn't expect food on our flights. Not only was there food, but it was good. They have a stopover program, which allowed us to stopover in Toronto for no extra charge. The flight attendants, between them, spoke 7 languages. Where there were lines, the moved people with soon to be departing flight to the front of the line. Here is an example of how great the Air Canada people are. On our flight from London to Toronto there was a man who had taken his 3 children to London (by himself) for a holiday and they were returning home. His 3 children sat together behind us and he sat in an aisle seat across from them. Not long into the flight an exhausted dad fell asleep and the flight attendants took over. Mind you the children were delightful, but the flight attendants were amazing with the children. The flight staff made that flight pleasant for everyone. That was the daytime.flight from London to Toronto on October 15th and the flight staff really should be commended. While that flight was remarkable, all our Air Canada flights were great. I will fly Air Canada every chance I get.

✅ Trip Verified | Sudbury to Calgary via Toronto. When I booked my ticket, from Sudbury to Calgary the Air Canada website did not show any available options. I had to book Sudbury to Toronto and Toronto to Calgary separately in order to get from Sudbury to Calgary - the website did not do this automatically. The only Toronto-Calgary flight showing was 6h later than preferred (even though this is a frequently travelled route). Thinking that was the only option, I booked it. When I checked again, a few days before my departure, it turns out there were a number of earlier flights available. When I asked to change flights as a result of the website malfunction, the Air Canada employee was completely unhelpful and refused to change my flight notwithstanding my flights were booked at a time during which the Air Canada website was obviously not working properly. Air Canada's failings were many: inability to book a connecting flight on the Air Canada website, failing to show other available flights, and failing to be of any help whatsoever. I am forced to give them a poor rating. I've escalated my claim and will revise my rating if a supervisor ends up being more helpful than the employee who took my call.