Air Canada

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1154 reviews
5/10
4 star Skytrax Rating
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3/10

Air Canada customer review

(Canada)

We flew the Dreamliner from ZUR to YYZ on June 1st. Found the environment in the new 787 to be an improvement but wonder who at AC signed off on the configuration and details. On our flight alone we had a number of "spills" because the earphone cords come out of the forward seatback and cross the table (in both Y and Premium Y). Then there is the issue of the controls on top of the armrest that are constantly being touched either by your arm or the person to your side. Mid section washrooms should have been back 5 or more rows to balance 'demand' front and rear. Cabin staff were well aware of this after a week of operation and blamed Boeing - not their fault as each airline does their own interior. Have been on at least 6 other 787 aircraft from other carriers (AC's first is #160 that Boeing made) and the others did not have these faux pas. AC needs to address these issues ASAP as they have nearly 40 more 787 coming! Food was the worst I have endured in the past 2-3 on any carrier.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Air Canada customer review

(Australia)

Sitting at Ottawa airport one hour after flight was meant to have left. No announcements flight information boards useless. It would be nice if someone would at least let us know what was happening. I have learnt not to expect much from Air Canada but this plummets new depths. Wouldn't mind so much if this was a budget carrier but Air Canada is not the cheapest by any means.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Air Canada customer review

(Singapore)

NRT-YYZ on 77W (2-class i.e. older) AC2 on 31 May. It was a full flight I wanted to change my seat from the rear but I couldn't. Thought that AC deserved a little more credit amidst all the negative reviews on Skytrax which did scare me a little. I guess in general where delays or problems don't occur AC probably performs fine. Staff service was pleasant (occasionally a little less friendly). Food was surprisingly better than I expected: food looked and tasted decent (maybe it's catering from NRT) we were rather well-fed (2 meals + instant noodles) drink runs conducted regularly. Seat comfort was alright: standard fare comparable to other airlines cant really complain especially when their new 77W product seems so much worse. Quibbles arise from the in-flight entertainment: mine worked fine but the volume or sound system was not good - volume was at maximum but sound was still terribly muffled (I could only hear half of the conversation while watching movies making movies with heavy narration un-watchable). Other quibbles include the (at least 20 minutes) delays on departure and the very shaky ride we had due to turbulence - I suspect my seated at the rear of the plane meant more shaking. Overall I guess there has to be a reason why they're a Skytrax 4-star airline and winner of Best Airline in North America for 4 years in a row? I sure hope my return journey YYZ-NRT remains like this or better.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Air Canada customer review

(Canada)

We booked our flights 7 months ahead of our trip and were rescheduled 3 times by the time we flew. Left Winnipeg late on flight AC 270 and arrived late in Toronto. Staff onboard were great and they asked everybody to wait in their seats until passengers needing to catch connecting flights were off the plane. That is exactly what happened and we and some other passengers were off the plane proceeding quickly to a gate where we were supposed to board AC 876. The connecting plane was still there yet we and some other passengers (10 in total) were not allowed to board. Sent to a customer service desk given hotel and food vouchers and told to arrange new flights ourselves! It took about an hour and half on the phone to do that.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada customer review

(Canada)

I booked on Air Canada in January. They sent me a revised itinerary in March. They then sent another revised itinerary in Late April just before my flight. I checked the time and saw that the seats I had reserved and paid for were correct. I ended up being rebooked by Air Canada on Rouge. It was horrible. There was no legroom. You can't recline the seat more than an inch. There was an entertainment system that required you to have your own tablet but when you went to the app there were no first rum movies. My initial flight was on a different type of plane so my original seats didn't match up and my husband and I had someone sitting between us. When I complained to Air Canada I was told that they can bump people to a lower class ticket than you purchased and they hoped to see me soon on another Air Canada flight. They couldn't understand why having booked Air Canada I was upset being downgraded to Rouge.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada customer review

(Canada)

My partner and I have had sporadic good/bad service with Air Canada in the past and until this year I have been fairly neutral about them. However my partners continued poor service through Air Canada for his work trips since February has made me rethink my opinion on them. He has had multiple flights with AC from Toronto to Newark Intl for work and it seems over the last 4 months the service has continued to degrade. AC has continued to overbook flights. On top of overbooking every flight seems to range between late and very late. This level of tardiness could be explained away in February as bad weather but now with not even a cloud in the sky the excuse has gone to continual maintenance issues. As I type this my partner is still sitting in his now 4 hour delay with no explanation why the crew can't seem to get the plane off the ground. I understand things happen sometimes but the way problems are handled is clearly an issue this airline needs to work on. Not all of our service has been bad but all of the recent service has been rather poor. The additional seat area with more legroom is a very nice option for customers and the little TV screens offering movies and music are also very welcome and help with longer flights. However food options are questionable and as I mentioned tardiness and rude attending staff at the terminals coupled with recent check-in issues (like not being able to print boarding passes online) really sour the service.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Air Canada customer review

(Switzerland)

Flew Zurich ZRH to Toronto YYZ on new 787 Dreamliner. Good air quality and I felt noticeably great after the flight. Flight arrived in Toronto 1/2 hour early. The food was nothing special for economy but what can one expect. Staff were friendlier than usual but still in their no-nonsense manner. Seats are not wide but comfortable. They have a problem with the position of the controls on the armrest just by putting your hand on the rest activates the staff call button. Was disappointed about the movie selection just a few blockbusters.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Air Canada customer review

(Denmark)

Travelled Copenhagen - Toronto on May 30 2014 and return on June 7 2014. Overall one of the best transatlantic flights I've experienced in economy class. The entertainment system is top of the class. Large clear screen and a lot of brand new movies to choose from. Of course you should bring your own favourite headset for an optimized experience. Food was excellent on the outbound flight and mediocre on the return. Seating pitch as good as it gets on economy.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Air Canada customer review

(Canada)

I flew from YVR-HKG and return on the new 777. This is my 3rd time flying this flight on these new 777s. The only reason was to use up my upgrade points for the year and then change to a new airline. This plane is terrible as is Air Canada when it comes to pretty much every aspect (comfort service etc). I am currently in Limbo about which airline to change my loyalty to but there is nothing Air Canada can do to retain me. The prices service comfort etc is absolutely terrible compared to all the other airline choices. I have been Air Canada Elite status for years but have finally come to the point of giving it up for a new airline. I hope many do the same.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Air Canada customer review

(Australia)

SYD-YVR and YYZ-SYD in May. The only reason these very long flights were bearable was the extra we paid for Exit row seats. I had read reviews about Exit row seats being reassigned but thankfully our seats were in order except they hardly reclined at all. AC probably charges the highest rate for Preferred seats than any other airline I have flown. The flight staff were mostly friendly another stroke of luck I believe. The IFE was not that good even though we had our own headphones the sound was very bad. The food served on both flights was the worst I have eaten on a flight in a very long time. Unappetising fridge cold bread rolls/wraps quite inedible. We had gone prepared fortunately took some snacks with us otherwise a 15 hour flight without eating could well have been the result. Ground staff in SYD were fine VR and YYZ not great. We had issues with carrying Duty free in our hand luggage on the YVR/YYZ sector because staff had not been advised of the change in rules. We were made to open our suitcases to try and fit the liquor in before the staff concerned realised she had made an error. I can say with all honesty I would not fly AC again. Fortunately in this part of the world we have some great carriers.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no