Air Canada

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1154 reviews
5/10
4 star Skytrax Rating
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10/10

Air Canada customer review

(United Kingdom)

I was a little concerned about flying with Air Canada after reading some of the negative reviews on here but I should never have been. I flew on flight AC851 on the 18 May 2014 and I have to say the cabin crew on this flight were absolutely great they were helpful friendly and cheerful in their work and nothing was too much trouble. They made our flight enjoyable! Food was good for an airline seat comfort was good and although there were some delays before take off this was due to Heathrow ground staff and no fault of Air Canada.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Air Canada customer review

(Canada)

Great word of caution. AC flight may be "Rouged" in whole or on connections. AC regular deserve from my experience as an Elite flyer their four stars. Notable AC improvements in customer care on-time efficiency crew attitude and wine selection in business. Rouge is another issue entirely. Take away 4 inches of seat pitch remove IFE seat back TV put you on seats that are ultra thin and hurt you take a 3 by 3 narrow seat and put a pillow in the middle seat and call it Premium. Use underpaid Disney trained staff who wear odd hats smile and try to put their best foot forward but are overwhelmed by the sheer numbers on the plane fighting for overhead bin space and how crowded and unhappy they and you have Rouge. For us it was like travelling in a nice comfy car on one leg and then being put on a cattle truck for the next and for the same price! Never been so comfortable on one or felt so tricked on the next. Maybe we should bring our own iPads and a nice folding chair? Since this was an Air Canada ticket you are forced to share it with Rouge (look on-line Rouge has either subsumed all flights on some routes or is interleaved on others). For this review all stars have been cut in half because of our Rouge experience. Mixing the two is airlines is comparing "chalk and cheese" and confounds the star ratings.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada customer review

(Canada)

YVR-HKG on 777 High Density configuration. Everyone must avoid this 777! Even if this flight was a few hundred dollars less than competition (which it's not) I'd still avoid it. I am Elite Air Canada and would never fly this plane (trying to see if I can change my return flight). Seats are so cramped that it shames low-cost airlines not only you do you not have enough room but the seats are also very uncomfortable the controls are inaccessible (on the armrests) and recline is very limited. Due to extreme high density service is slow and very poor there's no duty free on a 14hr flight! There's absolutely not enough lavatories for the number of people this plane carries. From what I've heard the business class is also horrendous.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada customer review

(United States)

Our Detroit to Toronto flight was cancelled after being delayed several hours which ensured we didn't have enough time to find another flight to make our Toronto to Munich connection despite originally having a 4.5 hour layover. Air Canada has no physical agents present at Detroit so after finally getting through to customer service we were able to rebook for the next day with an extra layover. The next day we get to Toronto to find out that they rebooked us on an overbooked flight so we actually found an Air Canada agent there to rebook us on a flight for later that night on a different airline. Coming back from Munich our flight was yet again cancelled after being delayed several hours ensuring we had no time to find a different flight. Of course there are no Air Canada agents to talk to in Munich either and the poor Lufthansa agents were terribly confused. Now I'm sitting here at the airport again wearing the same clothes because they refused to give us our checked bags back waiting for our rescheduled flight watching the agents at the gate try to figure out what to do with all of us who have boarding passes from yesterday currently saying we all need to recheck in which will no doubt delay this flight. I am baffled by the lack of communication and how unprofessional this airline is.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada customer review

(Canada)

Flew on flight AC 420 to Montreal and AC423 return to Toronto. Customer service is non-existent. Needed help finding jacket left at departure gate even though the gate is directly beside customer service Air Canada employees disregarded the request. Flight return was late 50 min. Sat in plane with no explanation just directed not to use electronic devices or inflight entertainment. Could not even use bathroom or get water?
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air Canada customer review

(United Kingdom)

London to Montreal on Air Canada's new high density 452 seat 777-300ER. Check in was quick and boarding was a bit chaotic give huge number of passengers waiting in relatively small gate but priority boarding for business class was OK. Business class seating is new 4 and 6 across in alternating rows. Some seats much better than others so one has to choose carefully. Mine wasn't great with thin armrest on aisle side and was constantly bumped by crew and passengers. Overall business class ambience not great and the cabin felt very cramped given relatively high density of seating. Very large TV screens and good sound reduction earphones. Seats not as good as LH UA BA or pods on AC's older 777's and 767's. Service good by professional crew. Food and wine OK and decent portions and frequent drink rounds. Arrival in Montreal efficient and relatively quick baggage claim. Overall not as good as recent UA and LH transatlantic flights but generally OK.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Air Canada customer review

(Canada)

NRT-YYZ in Boeing 777-300ER. IFE feeling old. Needed a full-plane re-boot in order for it to work although some units still failed to work. Friendly service. Decent food although portions were small. Seat was okay.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Air Canada customer review

(Canada)

AC085 Tel Aviv to Toronto on May 22nd. Plane arrived 20 mins late and was the same leaving. The food was acceptable the flight crew were good and friendly. The entertainment was good and it was a smooth flight arriving 30 mins late. The old 767's are looking a little tired and ready for replacement.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Air Canada customer review

(Canada)

Toronto to Victoria on 22nd May. Flight left on time had a problem with the in flight entertainment system but not a big issue. Arrived on time and the cabin crew were extremely friendly. A pleasant flight on an Airbus 320.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Air Canada customer review

(Canada)

We have flying Ottawa to Calgary for the past 2 years. I have always been able to book my seats in advance cost free. Now we have to pay $31 per seat to do this. We are retired grandparents and we save to be able to go and visit our grandchildren as they are very young. This is another financial burden making it more and more difficult to visit family. Greed is so ugly.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no