Air Canada

Not Verified | We are currently sitting on the plane from Montreal to Calgary. We have been at the airport since 6.45am for a flight scheduled to leave at 8.25. It is now 1.15 pm. We have missed our bus connection to Banff. This has been an absolute waste of a day. There has been one delay after another and to be honest I think this airline is a joke. I have lost count of the number of texts sent for each delay. We won’t get to see Banff now And it is such a long way from Australia to get here.

✅ Trip Verified | Connecting flight from Toronto to Halifax cancelled due to weather, ok understandable. Rebooked on flight later that night, which I got bumped from. One customer service agent at the desk provided really bad service too, I get that you're tired of dealing with customers but the lady was acting as if her flight got cancelled. She even complained to her colleague about having to hold with Air Canada when phoning to get help with the situation. So I'm put on the 10:00 flight for 06 Jan 2020, I even get checked in and get a boarding pass. An hour later I get an email saying I'm now bumped from this flight and on the 18:30 flight. This cannot be due to weather as the 10:00 flight is not cancelled. Now I've been on hold for over an hour waiting to speak with someone. They really need to hire more customer service agents for the call center considering how much the company is messing up lately. They also told everyone that hotels will not be provided because it was due to weather, stranding a bunch of people. I'm thinking of just getting a full refund and booking with WestJet to get out of here earlier tomorrow.

✅ Trip Verified | Edmonton to Brisbane via Vancouver. I could not believe how small my seat was and how little legroom and elbow room I had. I bought a carry on specifically so it would fit under my seat so I wouldn’t have to bother with the overhead storage and could access my case when needed without bothering other passengers, however, it wouldn’t fit under the seat. I’m 5’2 and weigh 117 lbs. I could barely move my arms without invading the space of the person sitting next to me. I became sick and had to get up to go to the washroom, but the other two passengers had to get up and out first. I asked the flight attendant for aspirin, he said yes but continued cleaning food trays and made me wait ten minutes.

✅ Trip Verified | My return flight from Kelowna to Edmonton just got cancelled due to fog. Ok that's fine, it's a 1 hour flight. Air Canada personnel on the plane said "go to the Air Canada" desk when you get inside. We all go inside and no one shows up there and it's only 8pm. We all wait there and wait there. Nothing. Then I get an email that I will fly to Vancouver 2 days later and then a lay over and then fly to Edmonton. That is unbelievable. Other passengers got a flight the next day and others 2 days later in the evening. No compensation whatsoever. I will never fly Air Canada again!

✅ Trip Verified | My flight to Vancouver was cancelled and I was notified of the cancellation the day before, with a note that a follow up email on the rescheduled flight would be sent. However, I did not get an email. I tried calling in for hours on end with no one to assist and also wrote in requesting for help. Nothing happened. I went down the next day to realise that there was a rescheduled flight that I was not notified of, even through I was booked into it. The staff at the airport did not offer to help and asked us to get back on the phone to get through to the billing, but again did not get through. I did not manage to get on the later flight that day and had to purchase another ticket with United Airlines the next day. This was a terrible and frustrating experience that left me at a loss of words about Air Canada’s service standards. An airline like Air Canada to have not only missed out communication, have such poor customer service response times and incompetent and dismissive service staff is a triple whammy to one of North America’s best airlines. I am very disappointed and displeased.

✅ Trip Verified | Winnipeg to Grande Prairie via Edmonton. Here I sit at Edmonton Airport. I now have 8 hours to burn since my connecting flight was cancelled. Cancelled due to mechanical issues, I totally understand and accept the delay. However, due to the first flight out of Winnipeg that departed at 5 am, I haven't slept yet and a shower would have made the delay so much more bearable. Instead, after pleading with the airline, all they could do is a 10.00 voucher for a coffee and a muffin and "we're sorry for the inconvenience".

✅ Trip Verified | I traveled to Paris from Ottawa via Montreal on 12/28/2019 along with my 2 kids ( 4 years and 7 years old). I had checked in Ottawa 3 baggage and 1 stroller. Upon arriving in Paris it came to my surprise that none of the checked-in baggage has arrived. Upon checking with the ground staff in Paris I was informed that ground staff in Montreal didn't have enough time to transfer my baggage to the second flight going to Paris. My trip was booked through air Canada website including the transit. I followed up with Baggage services who confirmed that baggage did not leave Montreal and will be send on a different flight. Following arrival it will be scheduled for delivery in Paris. This process could take up to 5 days. I am shocked with the poor level of service Air Canada.

Not Verified | London Heathrow to Ottawa. When a companies cabin crew apologises for their in-flight entertainment being really bad and in not a good working order for many passengers because the systems are so old, you would think an over haul would have been done: But you would have been mistaken! After three starts and reboots of the system followed by a discussion with ground staff as to how to fix the fact the entertainment system didn't work, the company resorted to 'vouchers' which required a passenger to log into Air Canada's website to be reimbursed! But oh no, don't think you will get anything back, you are.offered 15% off your next flight cost but you must fly within the year. So my question is, what about all those customers who, like me won't be flying again within the year as we saved for this holiday. Not good customer service and most definitely let's Air Canada off the hook as a good 80% probably won't be flying within the year. Well done Air Canada you try to look as if you care but have clearly not put your passengers first.

✅ Trip Verified | Toronto to Quebec. Delayed by 75 mins because of crew unavailability. How are you not able to have enough crew members for a flight? Unacceptable. Then extra delays because the plane was not ready to fly.

✅ Trip Verified | Toronto to Portland. The worst experience with Air Canada. Who changes their systems during the holiday season? I spent two months trying to buy my seat upgrade but their system wouldn’t take it. And their customer care message just said “sorry, we can’t help you!”. I just ran through the Vancouver airport to make an earlier flight to Portland. They were still boarding passengers and completely refused to help. Had no empathy for the next flight being a four-hour wait. She was not helping and yelled at me for asking more than once. I understand the rules and regulations. I would have been fine with an “I am so sorry, the rules won’t let me add you to this flight”. But she was rude.