Air Canada

Toronto to Vancouver. I had an excellent flight. The seat was very comfortable and IFE was excellent. The meal service and choice of wine was excellent. The staff was happy and checking if I needed anything. I look forward to flying again with Air Canada next month. One thing I was happy to see is I was able to give my meal choice early rather than watch the FA dart about the cabin ignoring many of the passengers while chatting with and taking the orders of certain passengers. I recommend you drop this practice as it is such a downer in the early part of the flight.

✅ Verified Review | Flying to Montreal via Toronto on the newer class of Air Canada's fleet was a much more pleasant experience than expected, due to my experiences on their older models. The seats are more comfortable, with more shoulder room, and the feeling of more privacy, now that they've gone for more of a cabin feel. the extra storage space for passports, phones, wallets etc. is a welcome addition. The TV screens are large and crisp, in HD (unlike the blurry cumbersome previous screens). Food was of a very good standard, and drinks selection was of a respectable range and standard. Service was friendly and attentive. All in all this is a significantly positive step forwards for Air Canada, despite the flight being late. Of course my return journey was on an older model, with far inferior service and comfort, souring my Air Canada experience.

✅ Verified Review | Cranbrook to Vancouver. While sitting at my gate waiting for my flight to begin boarding I received a phone call from Air Canada to advise me that my bag had already arrived at my destination. About 5 hours earlier I had asked if it might be possible to get on an earlier flight as I arrived at the airport before I expected when I bought my ticket a month earlier. I was told it would be possible, but that I would be charged a large fee. I declined as I could not afford the fee. It seems funny to me that Air Canada had lots of room on the earlier flight for my bag, but not me. Would it have cost them anything to let me take one of the empty seats on the flight before mine? In a similar situation two years previous WestJet kindly allowed me to take a seat on an earlier flight. I

We purchased tickets for our son and his friends with Singapore Airlines from Tokyo to Montreal. The LA to Montreal leg was with Air Canada. We had many choices for this second flight but we chose Air Canada because it is Canadian and because both airlines are star Alliance members. The layover in LAX was 10 hrs so we decided to purchase access to the Maple Leaf lounge in LAX. To be able to purchase access to the lounge, the ticket had to be a Flex or Latitude class ticket which it was. Air Canada refused the possibility of purchasing lounge access because the ticket is originally purchased through Singapore rather than Air Canada. So what is the point of flying on Star Alliance partner flights? There is no reasoning with them.

✅ Verified Review | Air Canada, Halifax-Toronto-Victoria on 4 July 2016 in economy class. Ticket had been purchased as a Lufthansa ticket through the LH website as a three-part trip: Victoria to Geneva; Geneva to Halifax; and Halifax to Victoria. (The same combination of flights couldn't be found on the AC website.) YHZ-YYZ leg (2h20) was aboard a B767-200 which had started its journey at LHR (and was carrying a number of passengers continuing through from LHR). YYZ-YYJ leg (5h10) was aboard an A320. Both flights were full and operated to a high standard. Good legroom and space for carry-on baggage. FAs passed through the cabin often to offer water or juice. A lot of AVOD offerings, but always preceded by commercials. The worst intrusions of commercials were at the very start of both flights, after the safety briefing, presented not only on all cabin screens but also over the public-address system and on the classical music channels, where from time to time the commercials suddenly blared at more than double the normal volume - forcing you to pull out the ear-buds immediately. Air Canada's food offerings for sale on-board are poor (mostly junk food); but Canadians know that when taking domestic flights they need to eat beforehand. A few days after the flight, an Air Canada agent telephoned to say that an e-reader had been found near my seat on the YYZ-YYJ flight and asked if it might be mine (it wasn't). It was impressive that Air Canada was phoning all passengers seated in that area of the plane to see if it belonged to any of us. Top marks for that.

✅ Verified Review | Tokyo Narita to Toronto. The economy seat was so uncomfortable for a 12-hour flight. The first and last meals were acceptable. Six hours into the flight, they served cup noodles and sandwiches. Why cup noodles? The in-flight entertainment system offers poor selections and the route map kept crashing. However, I have no complaints against the flight crew who acted quite professionally.

Air Canada is arguably the best international airline in North America. It's service is somewhat better than the legacy carriers in the US, meaning more pleasant flights. The airport staff at Tokyo Haneda are from fellow Star Alliance partner and Japanese airline ANA, and they are exceptionally friendly. However onboard the plane, the staff are a bit more "standard" by North Anerican standards, but compared to US airlines, they are better. Food was edible to say the most, and nothing unusual. Typical Airplane food. The seat is a little thin in my opinion, and I am rather thin. IFE changed from the flight to Tokyo, which was good to see. Airport services in Toronto, however wasn't very enjoyable, but it wasn't Air Canada's fault completely as customs was sluggish. The second flight was delayed due to weather, but it seemed as if there were mechanical problems too. The flight was rather cold, but they gave us a lot of pretzels. Unfortunately, at Dulles, all of us couldn't find our baggage until they brought it out a good hour after our flight arrived at the gate, and it was midnight so it wasn't a busy time. Overall it was more bearable than not.

It was appreciated that my husband and I were seated together for our return flight home from Toronto to Abbotsford. We arrived at Toronto airport over 2 hours ahead of our boarding time and spent that entire time waiting in line. My husband has difficulties with his hip and I have back issues. The time spent standing in line was both painful and uncomfortable. I have avoided flying with Air Canada because of the lengthy line ups and was disappointed to find that this is still an issue.

Toronto to Cleveland. ✅ Verified Review | The worst airline experience of my 56 years of life. The way this airline handles flights, delays and customers in general is almost funny - but it isn't because people's lives are being affected by their dereliction of duty. My flight was delayed for four hours and I must of heard 5 or 6 different stories. The gates were changing, the plane was changing...they didn't have a pilot, they did have pilot. While sitting at the worst terminal I have ever been in, I heard horror stories from other passengers about air Canada. I witnessed 3 other cancelled flights and two other delays. Nothing was due to weather. This airline should be avoided at all costs. They are a disgrace.

✅ Verified Review | Good flight from Frankfurt to Toronto, in what is now the "old" business class for Air Canada. This is a business class with full reclining seats. They are a little narrow and rather hard. However, not bad at all. They offer flexible meals and this time this offer worked (sometimes the staff decides that it is not available and as the alternative offered is the same meal but in compact form on a tray with less dishes, we wonder why this would not be available). I enjoyed a lighter meal, when I felt like it. The staff was nicer than usual, and they make a point (this is a new thing) to come by and ask you your opinion about the flight. All in all a much nicer experience than usual on Air Canada.