Air Canada

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2352 reviews
4/10
4 star Skytrax Rating
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1/10

"$20 to select a regular seat"

(Canada)

Verified Review | Los Angeles to Toronto with Air Canada. I have never seen an airline so concerned about squeezing money out of their customers. Purchase your ticket online and then pay $20 to select a regular seat - not a special seat, just a regular seat. Every checked bag (even from US to Canada) are charged which means every single flight I saw staff notify travelers that there is too much carry-on luggage and ask who would like to volunteer to have their bags checked at the gate. I have flown a lot of airlines but Air Canada is by far the worst.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLAX to YYZ
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
4/10

"inflight movie selection nothing special"

(Canada)

Edmonton to Cancun via Calgary with Air Canada. No issues with delays however the inflight movie selection is nothing special and the games never seem to work on the last several Air Canada flights I've been on. What I was most unimpressed with was the fact that I was flying for at least 5 hours and they still did not offer complimentary meals. Don't use this airline if you can help it.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteYEG to CUN via YUL
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"FA's were very personable"

(Canada)

Toronto to Istanbul on Air Canada. Hassle free check-in using the priority lane. On time and orderly boarding. The aircraft interior was well appointed with new business class seats that are spacious and comfortable. The IFE is an improvement over the previous version but the content was a let down as the programming had not been updated with the current month's movies. The FA's were very personable and attentive. The main course at dinner was OK at best but the selection of wines made up for it. Bathrooms were bright and kept clean throughout the flight. The flight departed 20 minutes late but arrived ahead of schedule. The Boeing 787 is a magnificent aircraft and well and truly helps reduce jetlag. Overall a pleasant experience.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteYYZ to IST
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"cabin crew highly professional"

(Turkey)

Verified Review | Istanbul to Montreal via Toronto. The members of the cabin crew on both flights offered a highly professional service. However the ground staff of TGS in IST was not helpful at all when I asked about using some Star Alliance miles to upgrade. On the main leg from Istanbul to Toronto, we received complimentary amenity kits, two full meals and free availability of sandwiches and beverages. Meals were generally good, even the pasta was good. The Flight Entertainment System maybe needs some adjustments in number of films which compared to Turkish Airlines was a bit poor.
AircraftBoeing 787 / A330
Type Of TravellerBusiness
Seat TypePremium Economy
RouteIST to YUL via YYZ
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"delayed at least an hour"

(United States)

Verified Review | Flew Air Canada from Frankfurt to Toronto. Weather was perfect on my flights to and from Frankfurt, yet each of my four flights were delayed at least an hour. This seemed to be common from what I heard at the other gates. Baggage fees were inconsistent. I was charged $100 for my bike on my way to Europe but $50 on my way back. At what point the counter agent told another agent she decides when she will open and not the length of the line. Will not fly Air Canada again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFRA to YYZ
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
6/10

"a highly professional service"

(Netherlands)

Verified Review | Amsterdam to Ottawa with a stop-over in Toronto. The members of the cabin crew on both flights offered a highly professional service, and the A333 is a lot quieter than the B767 which previously operated on the flights between Toronto and Amsterdam and vice-versa. Like I have mentioned in my earlier reviews, in terms of schedule and value Air Canada has the best flight options between Amsterdam and Ottawa. However, Air Canada could do more on improving their punctuality as we left Amsterdam an hour later than planned and also the flight from Toronto to Ottawa was delayed, and the food seems to be Air Canada's perennial weakness as it should at least provide better meals in economy couch during long-haul flights. Nevertheless it was okay overall and Air Canada always remains a recommendable airline.
AircraftA330-300, A320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAMS to YOW via YYZ
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"I had faith in Air Canada"

(United States)

Verified Review | I had faith in Air Canada. I had flown with them to Rome and back to Denver no problem. I was actually looking forward to flying with them again. However, they totally messed me about on the Paris flight. The flight out of Paris was delayed for over two hours, causing me and several others to miss their connecting flights in Toronto. Then, they proceeded to be very unhelpful and vague when getting us another flight to our final destination. Then, the flight they got us to our final destination was then delayed by another two hours. And to top off the disaster cake that is this airline, they left my luggage in Toronto but brought my family's luggage to Denver. Would not recommend at all.
AircraftBoeing 777
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCDG to DEN
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"staff on board were not courteous"

(Australia)

Verified Review | Flew Air Canada from Brisbane to Vancouver. Not a good experience. The Airport Staff made a mistake with my seat and refused to help in securing a seat next to my partner. It seemed that a number of couples and families were separated on the flights (to and from Vancouver). The staff on board were not courteous and almost rude when dealing with us. The entertainment system didn't have the latest movies. The food was below average.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBNE to YVR
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
4/10

"none were on time"

(Canada)

Verified Review | In a 10 day span I took three flights with Air Canada from Vancouver to Los Angeles, none of which were on time. The first two flights were fairly small delays of less than an hour, however on the third flight we were delayed due to mechanical error. I understand that these issues do happen periodically with planes but Air Canada originally told us that there was no update, they don't know exactly what is wrong and don't ask about connecting flights. I am unimpressed that Air Canada couldn't get one of my three flights to take off on time.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteYVR to LAX
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"did not offer to switch my seat"

(Canada)

I've flown with Air Canada many times. While it mostly provided decent service and food, the most recent flight left me with a bad experience. The earphone connection on my seat was jammed, so I could not use their system for the entire 14 hours of my flight from Toronto to Beijing. They did not offer to switch my seat or provide a solution, only saying they would fix this after the plane had landed. I generally did not have a problem with the food, and the people on flight were friendly. I liked the fact that they provided a warm blanket and a pillow.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteYYZ to PEK
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes