Air Canada

✅ Trip Verified | This was my second flight (AC105, Toronto to Vancouver, coming from São Paulo). The seat was pretty uncomfortable and with no space and one of my 2 bags didn’t arrive with me. I told the ground service and he told me that it was coming. I arrived in Vancouver on Saturday at 1 pm and just got my bag on Wednesday at 5 pm.

✅ Trip Verified | My daughter and I were on flight AC182 from Vancouver to Toronto. I wanted to thank every person at Air Canada that we came in contact with. My daughter had injured herself skiing and I can’t tell you how kind and accommodating everyone we encountered was. From check in to re assignment of seats to having wheelchairs. The cabin staff were also kind and provided my daughter with ice packs.

✅ Trip Verified | Vancouver to Toronto. Amazing service and everyone was so helpful and kind. I had a knee injury and needed assistance. I can’t thank everyone enough for all their help and kindness. I was supplied with wheelchairs and complete assistance. I tried to give the lady who wheeled me all the way to the car pick up area and she wouldn’t take it. The check in lady was awesome to get me a seat that would work for me even though it was a full flight. Thank you.

✅ Trip Verified | Edmonton to London (ON) via Toronto. Worse flight ever. They cancelled the flight and gave an option to claim a refund for that cancelled flight. I called them 3 times and as they told me I did submit a refund claim online. They said we will contact you. I haven't heard anything from them yet. Not a single reply. Never go with Air Canada. 0/10 Rating. Even customer service was worse. Employees was so rude at gate when flight got cancelled instead of being helpful.

✅ Trip Verified | We travel quite frequently and I can honestly say that traveling Air Canada has been the worst experience we have ever encountered. We left from Columbus, Ohio to Paris with a transfer in Toronto. When we got to the airport with the 3 hours that is recommended for foreign travel, no one was at the Air Canada counter. When they finally did arrive we were told that our flight to Toronto was delayed and as a result, we would not be able to go to Paris until the next day. Rather than assist us with alternative flight plans we were given a number to call, which proved to be futile. Our AAA representative was finally able to find a flight (American Airlines) for us so that we were able to get to Paris on the day we were scheduled. On our way home from Paris we encountered a 2 hour delay, with no explanation as to the reason. We got to Toronto with little time to spare for our connection to Columbus. Our luggage was not on the flight, and when we contacted the airlines the following day as to the whereabouts of our luggage we were told that "the system was down". Our luggage eventually did arrive, but this experience has taught us that we will never fly this airline again. Customer service is certainly not a priority with this airline

✅ Trip Verified | Montreal to Toronto. Oversold the flight and I was bumped at the gate and not even given a choice or a say. Air Canada put me on a later flight to a different Toronto airport and lost my luggage. Still waiting for my bags. Air Canada should fly to Disneyland because they are a Mickey Mouse airline. Avoid flying with these uncaring people.

✅ Trip Verified | London to Toronto. Didn't provide food type selected. Vegan meal wasn't vegan. Staff at check in and boarding were nice but the whole process seemed chaotic. On board it was difficult to get a drink. Thought this airline would be up there with the larger international ones but they are way behind

✅ Trip Verified | Some good flights, but a so-so flight too. Our experience was really confusing. Our first flight (Santiago Chile - Toronto) wasn't the best. In Santiago they haven't got many staff working. They opened the check in really late, with a long line waiting. The flight was fine, the food was ok, the service in flight was ok too. The flight Toronto-Tokyo was the best one. The staff at the airport were really polite and they solve all our problems. The staff on the plane were really good and they talked a lot with the passengers! They give us two meals and a lot of drinks. Our flight Tokyo-Toronto was ok too. But our flight Toronto-Santiago wasn't the best. The staff were not really that attentive. My partner is vegetarian, the first meal was quinoa and the salad was quinoa! Really bad, we asked for a solution, and they just said "return it". They only give drinks twice and they were absent for a big part of the flight.

✅ Trip Verified | Flew Air Canada from Toronto to Vancouver. Prices and services not even close to any European standard. Priced like premium - service like the lowcoster. No food on 5 hours flight. Extra price for luggage. Really, stay away. Seat uncomfortable and cabin was not clean. Staff were really rude.

✅ Trip Verified | Toronto to London. The Boeing 787-9 is poorly configured and seat layout is not passenger friendly. Only consideration given is how to squeeze as many people in the plane. Aisles are narrow and passenger get disturbed by traffic. Air quality is better but seats are not comfortable. Seat 30C is merely two feet away from toilet door.