Air Canada

✅ Trip Verified | Fort Myers to Toronto. At 4:25 I got a text saying “delay until 9:15”. I wasn’t surprised as the past 4 times this flight has been delayed, this is because the plane generally comes from LAX and always gets ground delays from there causing this flight to be delayed. The flight was subsequently delayed to 10:05PM, the check in attendant was very nice and even though my Mom had an overweight bag, he let us go free of charge because of the flight delay. At the gate, the boarding was very disorganized and passengers boarded in all wrong zones. The plane’s Auxillary Power Unit was not working and therefore it was very hot. Our flight did not leave until 10:30 due to passengers taking too long to board. Flight was fine, except the IFE was very slow. We landed in Toronto and waited another 30 minutes for our bags to come. Do not fly the late Fort Myers Flight as it can be delayed and make your night a wreck. Opt to fly WestJet or take the earlier flights.

✅ Trip Verified | To be honest this is not my first flight with Air canada but hopefully it will be my last flight. On 2 out of three flights my baggage was purposely missed and delivered after two days. On one out of three flights the flight was cancelled and one out of three the flight was delayed more than hour. They charge for luggage and they even charge for seat and food during the flight. The newest scam is donations (how can we trust them?).

✅ Trip Verified | Ottawa to Toronto. I started my journey from Ottawa and was supposed to switch to an international airline from Toronto. Air Canada misplaced my luggage and gave me a wrong boarding pass. I was lucky enough to figure out that the boarding pass was wrong and got the right one in time. But they lost my baggage and have still not been able to locate it deferring responsibility to other airline. I asked the person at the check in station three time, if there will be any issues regarding getting my baggage to the second airline company and she assured me that I will get my baggage at the final destination and will not be able to access it at Toronto airport. Grossly incompetent and the worst experience with the airline I have had.

✅ Trip Verified | Toronto to Fort Myers. I would say this was a better flight than some other experiences I had with Air Canada. This flight was convenient, had an updated selection of movies on its IFE, Staff did a very good job, and the plane was on time! There was a scenario at the gate with a passenger getting REALLY upset over their bag having to be checked, and the Air Canada staff dealt with it correctly.

✅ Trip Verified | Great Christmas holiday in Spain starting with a visit to Air Canada’s new Signature Suite. Very personal attentive service and the food was great. The flights to and from Madrid were good. Flight attendants were friendly and efficient. The A330 has the classic business class pods. The seat was uncomfortable even in bed mode and lacked storage places for personal electronics. The overall experience with Air Canada was good and I would fly with them again.

✅ Trip Verified | We were delayed coming out of Vancouver on Feb 23 due to a snowstorm. We sat in the plane on the tarmac for 3 hrs waiting to de-ice, so a total of 8 hrs on this plane on this flight. I do not have any issues with the delay, this is weather related and out of anyone's control. However we had one drink the whole time we were on this flight and they ran out of food. So basically 8 hrs on a plane with one drink and no food. The service starts at the beginning of the plane and works it's way to the back which takes a long time for those sitting at back of plane. As well I had to ask for my drink 3 times after I paid for it, and each time they asked me what I had ordered. Once we connected to the ramp in Toronto it was another 50 minutes to de-board the plane and another 35 minutes to get luggage, as 4 flights were all on one baggage carriage to come through. Overall I found the service terrible, the snack I was able to get also was terrible and did not find a friendly experience overall with any of the staff. My coworker who also was on the plane rang for service several times no one ever came. I have travelled with Air Canada several times and for one reason or another there always seems to be an issue. I decided to write a review this time as I am definitely going to consider other airlines first before I have no choice but to fly with Air Canada. I think this airline needs to remember that "ecomony" calls is what supports the majority of the clients that fly with them and need to ensure those passengers are looked after as well as others.

✅ Trip Verified | Due to fly Halifax to Toronto via Vancouver. After 3 delays, 2 sleepless nights spent in the airports, can't blame the weather but it gets frustrating. To top it off, our luggage didn't make it to our final destination which made us miss the ferry to Vancouver Island making our trip much longer than it should have been. Not impressed with our service with Air Canada at all.

✅ Trip Verified | Toronto to Sydney via Vancouver in Premium Economy. In deciding which airline to take, we put weight on using AC on a direct flight with my partner having 50k Elite. The flaw in this was assuming 50k elite meant something and that a direct flight with one stop was fool proof. After booking the flight, we found we could only select seats available for both legs. So with no twins in a 2-4-2 formation available for both legs, we were forced to select an aisle and middle seat. (though different twins were available on either leg). Call centre and ground staff were unable to allocate different twins available for each leg as it's one flight / boarding card. We bid online for a cash upgrade and initially had money taken from our credit card only to have it returned to our account within hours. A request at the gate in Toronto for a seat change on either leg was answered with "ask in Vancouver". An on time departure but a poor meal service. Neither my partner or I got our choice of meal. A very average stew of veal was provided followed by drinks. On spotting an IPA ale on the cart appearing from club, I was told the IPA was a premium beer and not available in PPremium Economy. The service just feels ill thought out with a meal before a drink! At Vancouver, we were told we couldn't swap seats as we should have asked in Toronto! My partner was initially upgraded for free to biz as Premium Economy and Economy were over-sold which was then withdrawn when a connecting flight ran late and all classes suddenly available. Another average "slop meal" followed by drinks followed served by a very capable and very senior crew. After this alleged enhanced meal, service morphed into Economy with standard mid flight sandwich and an inedible breakfast. A late arrival was followed by late bags. The day before our return we were informed of a four hour delay. On arriving at the airport we checked in fine, and my partner invited to the Air NZ lounge as a star alliance gold member. (no invite for me as it's it's another airline's lounge) Despite the 4 hour delay the base manager wouldn't budge and bizarrely - no vouchers for food were issued despite an 4 hour+ delay. On boarding, we found out the original crew ran out of hours in Vancouver and it operated 12 hours late to Sydney with a spare crew who needed minimum rest. In terms of upgrades (again), we bid the max for an online upgrade and still didn't' get it. An ok meal served with drinks again served after. On arrival in Vancouver 5 hours late, we found the second leg had left on time with another aircraft and we had been bumped to other flights. (no announcements before arrival into Vancouver) At the gate, we were given PE seats and split up BUT on the original aircraft (with a new flight number in view of our original twin seats) Others from Sydney were in the same position a lot of angry customers feeling let down. Another average meal and drinks rounded off my most average Premium Economy experience ever. On the plus side, all crews were great with plenty of drinks runs. The fundamental design and architecture of this route is flawed. The inflexibility is annoying though when it suits AC, they will split the flight in two to maintain punctuality. Checking back, it is clearly most unreliable AC flight in their entire operation Upgrades were also harder on credits as it's treated as one flight. I would never do an ultra long flight with AC again where so much of the experience is fragile, mis-conceived, late and inflexible.

✅ Trip Verified | I was scheduled on flight AC 115 to Vancouver on Friday March 2 to give a lecture. After boarding the plane and sitting on the plane for one hour we needed to deplane as there was a mechanical issue. No problem. I asked one of the Air Canada personnel what was the plan. She said they were trying to get another plane. No problem. Then I heard the plane was cancelled so I approached the desk again and this time I spoke with a young man who was fantastic. I explained to him I know everyone has their reason for wanting to get to their destination, I just wanted to know if he could assist me. He promptly looked at the next available flight with a seat and secured me a seat on the 5 pm flight.

✅ Trip Verified | I did 4 flights with Air Canada (in the one trip) and on all of them I had trouble. On the first one (AC91, São Paulo to Toronto), the cabin was really cold, I was freezing. Arriving in Toronto, the person who took my bag appeared to just throw it. I will do the other complaints in my other flight reviews.