Air Canada

✅ Trip Verified | Toronto to Vancouver on AC101 on a full Boeing 777-300ER. Check in at Pearson wasn't busy but the staff at the bag drop area had such a rude attitude that made for an unpleasant start to the trip. Boarding was a complete mess, as they were boarding a 400-seater aircraft through a relatively small gate, with no real division for the Economy Class zone boarding normally found for international flights. Because of this, the line clogged the entire walkway of the terminal with people. A lot of bags had to be gate checked due to the full flight, thus, delaying the boarding even further. None the less, the flight departed and arrived on time. The seat, while acceptable for its width, has an unacceptable seat pitch. I couldn't imagine spending more than three hours in that seat, even the thought of bearing a 13-hour flights AC's 777-300ER flies on. The crew was slow but courteous, serving a full flight. Only drinks were complimentary for this flight. Entertainment selection was sufficient for the domestic flight, with some movies only having trailers available for some reason. Overall, not a happy customer and if I were to fly on the same route again, at the same price point I would pick WestJet over Air Canada, having flown the former on the return trip.

✅ Trip Verified | This flight from London Heathrow to Toronto was typical of Air Canada. The 787 pods are very comfortable, the flight attendants are attentive, the IFE was OK, but the food was almost inedible. Air Canada food is sometimes excellent and sometimes dreadful!

✅ Trip Verified | Houston to Toronto. I am very unhappy with the services provided by Air Canada. I had previously checked in online the night before. I came by the check-in desk to make sure I did not need to do anything further prior to proceeding through the security gates. I was then asked if I had any bags to check. I said, "No, but I have this bag I am carrying on." The lady at the check-in then stated, "Place it in that", pointing to the airport carry-on sizer/fitter. I did, and it fit perfectly. She then stated, "Well, sir, the flight is full. You will need to check it." I asked if there was any way to not check it as I had my suit in it for a conference I was attending. She looked at me and said, "No". She then placed tag on the bag, and then stated, "That will be 25 dollars." I looked at her incredulously and said, "Excuse me? Just because the flight is full is not a reason to assess me a 25 dollar penalty. That is Air Canada's issue and not mine. I did not sign anything saying I agreed to this penalty". I then asked for her manager which was "busy". I then said I would wait for the manager. However, after 15 minutes, the manager did not arrive. I proceeded to take my bag through security as initially planned, and everything was fine. I proceeded to the gate at which point I was told that what she said was not true, and I should not be assessed any fees. In addition, I called Air Canada Customer Service, and they also agreed I should not be assessed any fees for a bag that meets the requirements of a carry on but has to be checked due to a full flight. This is the worst experience I have ever had with an airline, and I will never choose to fly Air Canada again.

✅ Trip Verified | My flight from Toronto to Boston is canceled due to the weather. While there is no way to tell Mother Nature there are better way to handle customer service. The website for refund and rebooking did not work for me and you can only transact with them on the phone for this matter not the counter. But I was on the waiting line for probably an hour and no one picked up the phone. In addition to this incident, I was flying from Toronto to Halifax and many of the customers were caught up in the security line due to “unforeseen” (from customers point of view) crowd at the check in and security check. We missed the gate by probably 2 minutes? Can still see the plane on tarmac but it’s deemed as customer fault and we were told to rebook. The rebooking process was similarly difficult. Not sure why their online systems have not been revamped. Customer service at the counter were also usually rude except for the staff at the priority line.

✅ Trip Verified | Las Vegas to Toronto. Did not have enough over head storage for everyone's carry-on baggage so after boarding was an hour delayed, I had to wait at the door to the plane (literally at the door!) with numerous other people so they could hand write and print bag check tickets. My luggage got damaged and the airline won't do anything about it, they're also refusing to reply to my emails now. Horrible customer service.

✅ Trip Verified | Casablanca to Houston via Montréal. Over 3 hours delay in Casablanca, the service on the plane is the worst in long flight not to mention the quality of the meal. At Montréal, the Air Canada staff were overwhelmed and they had no idea how to deal with many people who lost their flight connections. I was lucky to get on plane on time to Houston, 4 hours flight with no sandwich to purchase on board.

✅ Trip Verified | Edmonton to Castlegar via Vancouver. I would like to say a special thank you to Air Canada employee in Castlegar B.C. We had a connection in Vancouver and unfortunately our luggage didn’t make the connecting flight to Castlegar. We desperately needed our bags as we traveling to Grand Forks and leaving for a Comox by vehicle the following day. Nichole was kind enough to immediately contact couriers in Grand Forks to ensure that we would receive our luggage as soon as it arrived from Vancouver. We understand that luggage gets lost from time to time, but it is never convenient. Our whole family thanks you, as we were in Grand Forks to help elderly parents move to Vancouver Island and time was of the essence. You made our day when when the courier arrived with our luggage, thank you for not sending our luggage with Greyhound as that could have a disaster.

✅ Trip Verified | Roundtrip flight from Montreal to Shanghai the aircraft type was a Boeing 787 on both legs. I had a stand by ticket and it was available. The airline staff from the check in to the cabin crew was great and accomplished their work professionaly. Some crew members recognized me from a previous flight. The meals in First class were tasty, combined with a choice of wines. The seats were comfortable. I noticed some upgrades on the amenity kit and a small matress was provided for the seat on the return leg. Overall Air Canada has a competitive business Class product. The service on the ground and on board is consistent. I would recomend this airline to my friends and family.

✅ Trip Verified | I would like to say a big thank you to the lady who helped me over the phone with Air Canada to book me a flight for my nephews funeral. After a very hard week, she helped me so much and I had wished I grabbed her name to thank her properly. I appreciate everything you did for me, you have no idea how grateful I am.

✅ Trip Verified | Toronto to Munich. Aircraft was ok Boeing 787-9 with terrible light blue painting. Seat pitch was okay. Very basic service. There was no welcome drink, no warm towel. No amenities and no menu. Food was tasteless chicken in a plastic disk. There was offering of drinks and wine. No 2nd drink offering. There was no snacks during flight, when I went to the galleys, the only that they could offer me were some crackers. For breakfast they offer only a piece of cake and coffee. Flight attendants were nice but old. The company should place younger staff on long flights instead of the YUL-YYZ route. The flight on YUL-YYZ was on A330 and they served only juices and coffee, you had to pay for food. IFE was ok.