Air Canada

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1411 reviews
4/10
4 star Skytrax Rating
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7/10

Air Canada customer review

(Canada)

I flew from YYZ-YFC on January 9 two days after the shutdown due to weather at YYZ. The check-in was very busy however there were staff on hand to help out. The plan pushed back on time however a teenager felt sick as we were taxiing to the runway and did not quite make it to the washroom on time. We needed to go back to the terminal to get the cabin cleaned. The delay was about 1.5 hours however I have to commend the flight crew on handling the situation with tact and compassion. I hope if I ever fall ill on a plane I get treated the same way. During the delay the flight crew gave out water and gave constant updates and communication. They performed very well considering the circumstances.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Air Canada customer review

(United Kingdom)

Flew from London Heathrow to Toronto via Montreal - our entertainment system did not work. When I asked a flight attendant for help they replied sharply "We are a travel company not an entertainment company". So I asked another flight attendant who was equally as rude. We were offered a flight with a time of only 50 minutes to connect to our next leg. This is undoable anyway we thought surely? But when our flight arrived 45 minutes late it caused all sorts of stressful complications. On return back to London from Toronto our flight was initially delayed by 4 hours but only pushing in half hour increments. So very frustrating. Short-staffed and totally unhelpful the staff were cleared stressed and it showed. We finally made it onto the plane on which we sat for 3 hours before being told to get off and come back 14 hours later as there was a problem with the plane (they had put water into a freezing cold plane which froze in the pipes expanded and burst). No hotels or food available. Shocking service. I understand that the weather was bad but all these problems could have been simply avoided.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada customer review

(Finland)

In Dec-Jan 2014 I flew 4 legs on Air Canada Munich-Toronto-Miami and Miami-Montreal-Frankfurt each of them delayed with a total of 35 hours. All delays were controllable apparently being caused by shortage of staff in airport operations. Being stuck in Montreal airport for 24 hours I got a Holiday Inn voucher but the meal vouchers did not actually cover meals unlike with other airlines' passengers staying at the hotel. Had to stand three hours in a line of five people to get the hotel voucher at the Air Canada counter at the Pierre Trudeau. For a lunch voucher I got a small cup of Pepsi from a tap and water no food. The way the airline struggled with computer maintenance (delay of 4+ hrs from Montreal to Frankfurt) was frightening in terms of flight security. No compensations no apologies but major loss of time and money. Had to buy new tickets for the last leg home.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air Canada customer review

(Canada)

YEG-YYX (2) YYZ-LHR FRA-YYZ YYZ-YEG (3) YYC-YYZYOW-YYZ. (all Y class) These were my travels for 2013 with Air Canada. Overall I enjoyed the level of service they offered. Only few flights delay by 30 mins maximum. Air Canada food service buy on board or complementary on international needs a major revamp as the quality seems to be going lower. Flight attended were decent but did not amaze me in any sector however the ground staff were more friendlier.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Air Canada customer review

(United States)

Toronto - Buenos Aires packed Boeing 777-300 seat 4A. The intercontinental Maple Leaf lounge was very comfortable quiet with an adequate selection of snacks and refreshments. Boarding in Toronto was simply chaos a mob of people pressing toward the jetway. Premium boarding lane was worthless and the 7 visible staff did not appear to have the situation under control at any point. Flight crew in Executive First cabin was inconsistent. Service Director was a gem very gracious. But the rest of the front cabin crew didn't seem to want to be there. Eye contact & smiles were absent and the environment lacked any genuine sense of welcome. We took off after midnight and I opted for the express meal which was adequate but not great. The lie-flat seat with duvet and pillow is very comfortable for a good night's sleep. Unless you plan to crane your neck in strange ways don't plan to be able to see out the window. Why were the pods designed to face the aisle? Plenty of overhead space but minimal storage space around your actual seat. There was a fair amount of trash (newspapers plastic wrappers boarding cards) from the previous flight around my seat and in the overhead bin. The bathrooms were in poor condition. AVOD choices were plentiful and the system was easy to use. In the hopes that this was simply an "off night" for AC I'd take this flight again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Air Canada customer review

(Canada)

My first time flying Air Canada in a while YVR to LHR and back. First of all my ticket price was the cheapest out of other possible competitors. The seats had comfortable leg room and I didn't feel cramped. The flight attendants were very friendly and helpful. Also the food wasn't bad. I was pretty happy to have got ice cream for the first time on a flight. Drinks were served 3 or 4 times throughout the flight as well. The entertainment was great and had a lot of choices of movies and popular TV shows. The aircraft was clean and left the airport on time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Air Canada customer review

(United States)

Santiago - Toronto. There was a problem with my ticket but the airport ticket office agent was sincere and thorough dissolving the stress and resolving the issue with a smile. Air Canada uses American Airlines' Admiral's Club in Santiago which is very pleasant but quite full at night. The gate was crowded and announcements were difficult to hear but boarding was orderly and efficient. The cabin crew was outstanding on this packed overnight flight. And this makes all the difference. Welcoming friendly sincere. We pushed back within 15 minutes of departure time. I opted for the full dinner. While the food itself was average the service was very attentive (this crew hustled!) and the wine selections were surprisingly good. The IFE system had a wide range of choices and was fairly intuitive to use. The bathrooms appeared worn but were clean. The lie flat seat (3D) is very comfortable. Breakfast was a disappointing rubbery omelette but I appreciated being able to sleep until shortly before landing. The breakfast buffet in the Maple Leaf Lounge was very pleasant the receptionists were gracious and there was no wait for a shower room to freshen up before my connecting flight. Bottom line: a very pleasant cabin environment warm crew and comfortable night's sleep.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Air Canada customer review

(France)

I had flights Paris-Montreal-Paris. This is the worst experience in my 14 years of travelling. The leg room and general scope of the seating is just awful and unacceptable. The plane is B777 with new seating capacity 3x4x3 instead of 3x3x3 (previous configuration) with a new black cover. The seats are so narrow that it is impossible to move even fingers. It is so annoying that the trip becomes nightmare. Air Canada has introduced these seats into three B777. I hope that they will re-consider these inhuman upgrades. The food as usually is not eatable. Staff was excellent. Not recommended for Paris-Montreal route.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Air Canada customer review

(United States)

AC846 on Dec 13th. Toronto to Munich in Economy Class. Worst experience in international travel since at least 5 years. Very rude ground service at Toronto. Similar but not as bad in flight. Food very poor. Only highlight: inflight entertainment system is quite good in economy.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Air Canada customer review

(Canada)

YVR to YCG (Vancouver/Castlegar) return at Christmas/New Year on DeHavilland Dash 8. Both our flights to and back were cancelled twice not because of Air Canada but due to snow and fog in Castlegar. As a result we missed Christmas there as originally planned. Both flights were surprisingly pleasant with lots of legroom on the plane and fantastic on board service. In fact the service on board this little plane was more attentive than my executive first class flying YVR/HKG return three months ago.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes