Air Canada

✅ Trip Verified | I had my flight cancelled today, and I (and all other passengers) had the following difficulties: 1) The flight was cancelled by email before being announced as cancelled. That caused a strong misdundertanding among passengers and the ground crew for about half an hour. 2) The flight was rescheduled to 8am. It was a late flight (11.15 pm) and they were very slow to solve the situation. Therefore, a group of people could not go to the hotel and got stuck in the airport. The group of about 20 people had to stay outside the security area from 2am until 4am with CAN30 for dinner and brekfast meals. 3) No alternative to these passengers was presented. 4) Air Canada shamily sent an email with a promocode to be used in the next 60 days, otherwise it will expire. This promo could not be used for upgrade on a next flight. So useless for one from abroad, and not a frequent flyer of AC! 5) The ground crew were badly trained, and once very stressed they were not of great assistance to help people leave the security area nor to figure out alternatives.

✅ Trip Verified | My trip back from Washington, D.C. At Ronald Reagon airport I met this amazing Air Canada's personnel who was incredibly sweet and helpful from the checkin gate till boarding. This business trip was stressful due to some work complications but after experiencing his great customer service and cheerful personality I started to feel a bit relax.

✅ Trip Verified | Montreal to Calgary via Vancouver. I am disappointed in their services compared with other airlines. This time my complaint is their nickel & diming policies and unwillingness to accommodate passengers. I'm on my way from Montreal to Calgary, but transferring in Vancouver. I asked at check-in if there might be room for me on a more direct flight. There was, but Air Canada wasn't going to let me have it without charging another $75 on top of my ticket price. (Bearing in mind I've also just paid $25 extra for my one piece of regular size & weight luggage). My ticket has been paid for, the seats on the direct flight are available. It should really make no difference to AC, except they would have a happier customer if they would show a bit of flexibility and stop being so smug with all their extra fees.

✅ Trip Verified | Regina to Toronto. I fly Air Canada a lot for work. This flight I got an upgrade to business class. The service was the best I had in 15 years of flying with AC. The flight attendant was Korean - and in true Asian Airline hospitality style - toward the end of the flight he went to each and every customer, bowed down and thanked us for our business. Really above and beyond! Not saying this is something that is expected but really blew my mind considering the normal level of service which is good either way. The wifi was bad though.

✅ Trip Verified | Amsterdam to Ottawa via Frankfurt. The Lufthansa flight from Amsterdam to Frankfurt which I was originally scheduled to take had gotten cancelled, and I got booked on a later flight without receiving any prior notification. Due to this flight change my connecting time in Frankfurt became extremely tight and so I needed to run to catch my Air Canada flight to Ottawa. When I arrived at the gate nearly everyone had already boarded so it was just myself and a few other latecomers who got there last minute. As far as the flight goes, it didn't differ much from my previous experiences with Air Canada. The food in economy class was horrible, save for the pretzel snacks and the chicken wrap they give out towards the end of the flight. The food in economy class is a major flaw of an otherwise very solid product, and I suggest Air Canada's partner Lufthansa to promptly inform passengers of any cancellations/delays.

✅ Trip Verified | Tokyo to Vancouver. First time flying Boeing 787 and loved it. We where seated in 26J and 26K. Boarding was slow. The seat was comfortable, the cabin crew were wonderful, the in-flight entertainment was good, could be a little broader but cannot complain. The food was rubbish. We ate in the airport before the flight and glad we did. All in all I would fly with them again.

✅ Trip Verified | My flight from New York to Toronto was cancelled without warning or reason. There was no inclement weather. No apologies given, the airline staff were rude, did not apologize and acted like this happens very often (it probably does given the poor record of LGA airport). I got rebooked on a much later flight, missing an important meeting. The airline staff didn't care about that at all. In this day and age, the least an airline can do is offer some sort of apology or compensation. I've had better experiences in the past, which is why I did not give them a lower rating. Will be doing my best to avoid this airline from now on, unfortunately, I am Canadian.

✅ Trip Verified | Boston to Montreal. We arrived 4 hours earlier for our flight. There were 2 earlier flights available for us to board before our scheduled flight. First attendant at the check in said upon our inquiring that there were no earlier flights available, but there were 2 earlier flights. She didn’t even bother checking. We decided to ask the attendant through security instead. He mentioned we would have to pay 200 USD to change to an earlier flight. Interestingly, I travel with Air Canada for work frequently and this was the first time they indicated I would have to pay to move my flight earlier. We decided to try our luck a third time with a different attendant. This one didn’t even let us finish asking our question and immediately said it wasn’t possible while discussing an unrelated topic with a colleague of hers. Terrible service. We can understand that some accomodations may not always be logistically possible but in this case it feels like we weren’t even being considered. Not a trademark of a customer centric company.

✅ Trip Verified | Toronto to Vancouver on AC101 on a full Boeing 777-300ER. Check in at Pearson wasn't busy but the staff at the bag drop area had such a rude attitude that made for an unpleasant start to the trip. Boarding was a complete mess, as they were boarding a 400-seater aircraft through a relatively small gate, with no real division for the Economy Class zone boarding normally found for international flights. Because of this, the line clogged the entire walkway of the terminal with people. A lot of bags had to be gate checked due to the full flight, thus, delaying the boarding even further. None the less, the flight departed and arrived on time. The seat, while acceptable for its width, has an unacceptable seat pitch. I couldn't imagine spending more than three hours in that seat, even the thought of bearing a 13-hour flights AC's 777-300ER flies on. The crew was slow but courteous, serving a full flight. Only drinks were complimentary for this flight. Entertainment selection was sufficient for the domestic flight, with some movies only having trailers available for some reason. Overall, not a happy customer and if I were to fly on the same route again, at the same price point I would pick WestJet over Air Canada, having flown the former on the return trip.

✅ Trip Verified | This flight from London Heathrow to Toronto was typical of Air Canada. The 787 pods are very comfortable, the flight attendants are attentive, the IFE was OK, but the food was almost inedible. Air Canada food is sometimes excellent and sometimes dreadful!