Air Austral

✅ Trip Verified |   A feeder flight from Madagascar to Réunion was delayed by 1.25 hours because it was held over to pick up corresponding passengers in Mayotte and I missed by corresponding flight to Paris. The Paris flight need have only waited 15 minutes to allow our connection. I am now delayed 24 hours until the next flight. Unbelievable!

Not Verified | Air Austral is terrible. We booked a flight to the Seychelles with a layover in La Reunion. Then they changed the first flight to one day earlier and the second flight to four days later. So we were supposed to stay 5 days in La Reunion instead of a few hours. We would loose 4 days out of 7 on the Seychelles. Of course we don’t accept this proposal. Online we just could "accept" the change. So we went to an Air Austral office to not accept and cancel this flights, that it want be a no-show. To contact Air Austral online we need to wait 20 days for an answer. The guy in the office confirmed us, that he cancelled it and we must ask for the refund on the homepage of Air Austral, what we did. So we did everything that's possible, but the answer of Air Austral is nope. They don’t give us the refund of the flights! Of course we are very upset and will never ever again book with them. What a bad service. By the way, we are frequent flyer and never had a similar issue like this.

✅ Trip Verified | We reached airport with my children and they mandated to do RT PCR test to return from Mauritius to india for my children who is only 5 years old and not yet attained 6. In the website they have not mentioned that a RTPCR is required for children for age 5. When i said it is their duty to inform the passengers about the mandatory documents to carry for boarding ,they said it should be known by you. First he asked me to take RTPCR test for entire family even after i have shown him the fully vaccinated certificate. Food served in the flight from reunion to Chennai is the worst food. They changed the travel date all of a sudden. Earlier it was booked for 27 July from Chennai and then they rescheduled to 30th.

✅ Trip Verified | We booked the return flights for two people last October via Opodo and couldn't go due to the Covid restriction. We cancelled the flights immediately and Opodo helped us proceed. However, the airline company Air Austral did not issue the refund even when they have confirmed the cancellation. And every time we asked about it, they threw the problem to Covid, which is not reasonable. It has been 5 months already that they did not proceed the refund.

✅ Trip Verified | Mauritius to Madagascar via Reunion Island. The flight has been delayed from 4 to 7 and now 9.15 pm, no communication or support from the ground staff. They knew about the delay before the departure from Mauritius but did not inform the customers. Acces to lounge was given only after insistence from us and only to who has asked for it, not to all afected travelers, and no airline representative has spoken to us, as we should be grateful for the lounge access. No alternative connection was offered. Kids and old people were left without even water and waiting confused. Very unprofessional staff and airline!

✅ Trip Verified | Johannesburg to St Denis. Service like it was 30 years ago, professional, attentive, amenity kit handed out on a 3 hour flight, and the quality and quantity of the catering I've not seen for years. Thoroughly recommended.

✅ Trip Verified | I have flown with the airline at least six flights in the last three years. So far, I am pleased with the airline's punctuality and the services of flight attendants on board. Unfortunately, my 2019 flight in 23 June was very unpleasant. Started from at least the 15-hour delay of the flight, and there was not at all any special offer on board. The delay caused me to pay more at the hotel. The latest flight in July was terrible. Boeing 787-8 was booked, but A330 I was in. Headache during the flight , and asked for pills from the attendant but it was ignored. Terrible.

✅ Trip Verified | Paris to Reunion. Air Austral is a fairly good airline. The seat layout of the Airbus A330-200 was 2x4x2. The leg room was not too bad. In-flight entertainment was good and worked well. Cabin service was average but generally fine. The flight was on time.

✅ Trip Verified | La Réunion to Paris. We missed our connection flight because of the delay of the the first flight with Air Austral. The worst thing about was the service of the staff at the airport at CDG. At first they denied to speak English and booked us for a flight 7 hours later, but other travelers were book on an earlier flight with the same destination. Vouchers for food or drinks were also denied although it is EU law. It was the impoliteness and ignorance of the staff that made the experience with Air Austral this bad.

✅ Trip Verified | Reunion to Chennai. We were really disappointed in this Air austral. Around 13 hrs delay, they dint provide lounge, and food to still for 4 hours and then all complaint the ground staff and then they issue a burger and one drinks. All ground staff is not at all responding. It’s really bad service.