Air Austral

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 46 reviews
5/10
3 star Skytrax Rating
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1/10

Air Austral customer review

(Australia)

Sydney-Reunion-Mauritius. Cabin crew extremely rude simple requests such as glasses of water plainly ignored. Food was sub standard and if you felt peckish after the meal you were abruptly told to go help yourself at the rear of the plane to a platter of soggy cheese and butter sandwiches. Same for drinks pour- your-own-glass at the back of the pane in full view of the cabin crew who just pretended you didn't exist. Overall cabin crew appeared quite blasé and pompous.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

Air Austral customer review

(New Caledonia)

Excellent trip between New Caledonia and St Denis of La Reunion. Onward and return on a Boeing 747 with good comfort on seats. Individual screens. Excellent service and good meals. The pitch was just too little for me and that's why I just give 9 and not 10.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Air Austral customer review

(Germany)

Mauritius to Reunion return. Onward flight was on a Boeing 737-800 with only a 20% load so we had enough space during that 20 mins flight. Service was a cookie and juice which was nice. Return flight was on a ATR 72 aircraft with the same service. Crew was friendly and helpful. Flights and bags where on time. Would fly them again even ticket price is quite high.
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

Air Austral customer review

(Australia)

Flew to Mauritius and my experience was unsatisfactory. The service was appalling. I pressed the hostess button numerous times with no response. One meal throughout the journey was inadequate with a very small snack before landing. My snack was a soggy sandwich and breakfast was no better. I will not recommend this airline. Quality is of the essence.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

Air Austral customer review

(Wallis & Futuna Islands)

NOU-RUN-MRS return. The overall service and meals were beyond expectations for a French airline crews were polite professional and present throughout the cabin. All flights with brand new B773 are pleasant with PTV's and conformable seats. The only flight with B772 was on the MRS-RUN leg and it was a shame because no PTV on this ageing aircraft. However the transit area in Saint Denis La Réunion airport definitely needs to be revamped there is nothing Air Austral can do about it but I hope this will be modernised shortly.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Air Austral customer review

(Mauritius)

MRU-RUN-SYD-NOU return. High level of service across the board. No difference between flying on an ATR 72-500 and a B777-300. The crew were well groomed polite and efficient. Great Creole cuisine with a French savoir fare. Hot meals for the main services and good open sandwiches in between. On Demand Entertainment System worked well with plenty of choices. International magazines available. Clean lavatories.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Air Austral customer review

(Australia)

SYD-CDG return. I have travelled to Europe several times and never look forward to it. Booking and check-in no problem staff and service was very good. The addition of a TGV ticket to get me closer to my destination was much appreciated and connection was easy. My only quibble was a limited entertainment selection.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Air Austral customer review

(Australia)

SYD to Mauritius. Excellent service and quite comfortable for Economy class. Flight attendants friendly always coming through the cabin with water. Plenty of food provided.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

Air Austral customer review

(Australia)

Sydney to Noumea Business Class. Fast check in at Sydney Airport they use the Qantas Club which was nice. Boarding delayed for 45minutes due to late arriving aircraft. Business Class roomy and seats comfortable not lie flat but very angled. Crew spoke mainly French and some broken English - but they are a French Airline. Food good service attentive and friendly didn't use the inflight entertainment. Overall not a bad product.
Seat TypeBusiness Class
Value For Money 12345
yes
8/10

Air Austral customer review

(Australia)

SYD-RUN-SEZ. Very attentive crew . Good and adequate food crew offering water . Leather seats comfortable and clean 777-300. More IFE options of movies and other programmes would make it better.
Seat TypeEconomy Class
Value For Money 12345
yes