Air Austral

Sydney to Noumea Business Class. Fast check in at Sydney Airport they use the Qantas Club which was nice. Boarding delayed for 45minutes due to late arriving aircraft. Business Class roomy and seats comfortable not lie flat but very angled. Crew spoke mainly French and some broken English - but they are a French Airline. Food good service attentive and friendly didn't use the inflight entertainment. Overall not a bad product.

SYD-RUN-SEZ. Very attentive crew . Good and adequate food crew offering water . Leather seats comfortable and clean 777-300. More IFE options of movies and other programmes would make it better.

Sydney-Reunion-Mauritius. Not impressed staff sometimes quite rude. One meal with drinks provided after take off soggy sandwich about half way and small snack before landing. Drinks few and far between we could go and help ourselves to warm drinks with no ice. Overall would not fly Air Austral again and would not recommend it. Return flight not better!

Paris to St-Denis (Reunion) in Business Class. Seat is comfortable food is perfect and staff very friendly. In St-Denis lounge we got champagne and apetizers vry nice. Compared to Air France this company is excellent!

MEL to MRU via Sydney and Reunion with Air Austral. Overall nice experience although the flight is long. On the long haul flight meals are quite good and there are quite a lot of things on the platter. Before landing a snack is served. Sandwiches and beverages are provided during the whole flight. On short haul drinks only are served. Flight attendants are quite efficient but can barely speak English fluently. No individual screens.

CDG-RUN-ZSE. Outstanding service for the economy class good food very nice ground staff and crew. Fleet is modern with B777 with high quality entertainment system. Seat pitch tight and slightly cramped. RUN airport is small and allows very short connecting time if need to continue journey to east or Saint Pierre airport.

Flew Air Austral Syd-Run-Mauritius-Run-Syd – it is 100% better then Air Mauritius. The food was great and flight attendants were excellent and friendly. I’ve got a 19 month old so they kept the middle seat for us - free and they kept offering to help and asked if everything was ok. The only drawback is theres no PTV and not much info from cockpit.

Flew Air Austral return Sydney to Mauritius. Male flight attendants on the flight to RUN - nice however food provided is limited and alcohol only during meal times. Water is in short supply and passengers at the back of the plane were forgotten about almost all the time and rationing of water became an issue towards the end of the journey. Passengers were made to stay overnight in RUN - hotel stay provided to some passengers were terrible no assistance from the airline or hotel and dinner not provided (incur at passenger's expense). Return flight home was canceled with no word to most passengers (only upon check-in). Flight was canceled due to poor maintenance of the plane which suffered system difficulties on it's previous long haul journey and was forced to attempt emergency landing 3 times - and we were going to take this plane home! Was put up again at the same terrible hotel for the night. Female flight attendants extremely rude impatient and unwilling to communicate to passengers who cannot speak fluently in French. Very disappointed in the service provided by Air Austral will not fly again.

Noumea to Sydney found Air Austral staff friendly and good customer service. My only issue was the size of the seats in economy - a tight fit.

Only flew Air Austral for medium haul (RUN-SEY) but was excellent! Good service much space good food and very friendly staff! Next time we might choose them also for long haul.