Air Austral

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 44 reviews
6/10
3 star Skytrax Rating
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7/10

Air Austral customer review

(Australia)

MEL to MRU via Sydney and Reunion with Air Austral. Overall nice experience although the flight is long. On the long haul flight meals are quite good and there are quite a lot of things on the platter. Before landing a snack is served. Sandwiches and beverages are provided during the whole flight. On short haul drinks only are served. Flight attendants are quite efficient but can barely speak English fluently. No individual screens.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Air Austral customer review

(France)

CDG-RUN-ZSE. Outstanding service for the economy class good food very nice ground staff and crew. Fleet is modern with B777 with high quality entertainment system. Seat pitch tight and slightly cramped. RUN airport is small and allows very short connecting time if need to continue journey to east or Saint Pierre airport.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Air Austral customer review

(Australia)

Flew Air Austral Syd-Run-Mauritius-Run-Syd – it is 100% better then Air Mauritius. The food was great and flight attendants were excellent and friendly. I’ve got a 19 month old so they kept the middle seat for us - free and they kept offering to help and asked if everything was ok. The only drawback is theres no PTV and not much info from cockpit.
Seat TypeEconomy Class
Value For Money 12345
yes
1/10

Air Austral customer review

(Australia)

Flew Air Austral return Sydney to Mauritius. Male flight attendants on the flight to RUN - nice however food provided is limited and alcohol only during meal times. Water is in short supply and passengers at the back of the plane were forgotten about almost all the time and rationing of water became an issue towards the end of the journey. Passengers were made to stay overnight in RUN - hotel stay provided to some passengers were terrible no assistance from the airline or hotel and dinner not provided (incur at passenger's expense). Return flight home was canceled with no word to most passengers (only upon check-in). Flight was canceled due to poor maintenance of the plane which suffered system difficulties on it's previous long haul journey and was forced to attempt emergency landing 3 times - and we were going to take this plane home! Was put up again at the same terrible hotel for the night. Female flight attendants extremely rude impatient and unwilling to communicate to passengers who cannot speak fluently in French. Very disappointed in the service provided by Air Austral will not fly again.
Seat TypeEconomy Class
Value For Money 12345
no
6/10

Air Austral customer review

(Australia)

Noumea to Sydney found Air Austral staff friendly and good customer service. My only issue was the size of the seats in economy - a tight fit.
Seat TypeEconomy Class
Value For Money 12345
no
4/10

Air Austral customer review

Only flew Air Austral for medium haul (RUN-SEY) but was excellent! Good service much space good food and very friendly staff! Next time we might choose them also for long haul.
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na

Air Austral customer review

CDG-RUN-CDG: Checkin at CDG was fast and even faster at RUN. Very friendly staff at both airports and during flight. 777 are in good shape and the cabin clean and comfortable. Food was excellent - also a lot of choice for drinks including wine during dinner. Cabin crew present and often come along with water during the night. An amenity kit is distributed after takeoff with socks earphones earplugs and eyemask. Only drawback is that there are no PTV's and there's not much info from the cockpit. All in all a very good experience.
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Air Austral customer review

CDG-RUN-CDG in Club Austral (Business) class. October - November 2006. Quick check-in nice lounges (although poor drink and snack selections) at both CDG and RUN. All flights perfectly on time quick delivery of luggage on arrival. Business class seat comfort (old) business class IFE (not on demand) first class service and meals. Overall a very nice product much cheaper than Air France and much better (at least compared to AF current B747 on this route ; new AF product using B777 is expected in 2007). Minor drawbacks : frequent flyer program does not seem on par with AF one ; CDG airport is further from Paris than ORY (which AF uses).
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na

Air Austral customer review

JNB-RUN-JNB. I have travelled with Air Austral 4 times between Johannesburg and Reunion. My first trip was in 1992 - my latest was in November 2005. Before my latest trip I was of the opinion that they were one of the best airline I had flown economy class. Their B737's were configured 100% economy. Now they have a 'Business Class' and economy seems to have deteriorated to 'Cattle Class' - and they are 'just another airline'. All of their service levels have dropped to mediocre. I still plan to use them again this year as I love the island and Air Austral are the only airline that flies from Johannesburg to Reunion.
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na

Air Austral customer review

I haven't had such a good quality of service or food on a tourist-class ticket in over 15 years (or more!). Our choice of Air Austral the first time was based mainly on the basis of our connection possibilities from Denmark. Next time it will be as a choice made by satisfied and loyal customers that believe that good treatment should be rewarded.
no