Air Arabia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 98 reviews
3/10
3 star Skytrax Rating
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1/10

"very poor customer service"

(United Arab Emirates)

Ras al Khaimah to Peshawar with Air Arabia. Worst experience. First flight was delayed for 5 hours. My return flight was cancelled for no reason without any prior notice. Very poor customer service. Was my first time flying with Air Arabia and will be my last. Would not recommend.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteRKT to PEW
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"cannot take care of passengers"

(Pakistan)

Verified Review | Multan to Dubai.The flight was supposed to leave at 10:40am from Multan, Pakistan but it took the whole day till 9pm in the evening waiting for our flight to arrive, without any proper information from Air Arabia as to why is the flight been delayed and what actions being taken. They never tell us if it will be canceled or just been delayed. The staff cannot even give any details from Air Arabia from Sharjah in UAE as to whether they will be sending the plane to Pakistan or not. We tried to contact the Air Arabia Sharjah landline and customer service but to no avail.The line is not being attended and only automated reply is what you get everytime you ring them. Air Arabia cannot take care of their passengers. The delays caused us a lot of trouble at work and stress to our family and friends.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMUX to DXB
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"good value for money"

(United Arab Emirates)

Verified Review | Sharjah to Chittagong with Air Arabia. Good value for money. Well maintained schedule. Good offers every week. Check in very slow in Sharjah. Seat not comfortable. 1 of the cabin toilets is restricted by cabin crews. As such, there is always a long queue.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSHJ to CGP
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"everything was impeccable"

(United Arab Emirates)

Verified Review | Sharjah to Bahrain with Air Arabia. The best economy class legroom in a low cost concept I have experienced. Flight attendants very professional, friendly and smiling. Boarding smooth quick and easy. Catering on board reasonably priced. For a low cost airline everything was impeccable. I was with my family and we were very satisfied. I will consider flying again with Air Arabia.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSHJ to BAH
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"offers the best value for money"

(Bangladesh)

Verified Review | I flew from Chittagong to Jedddah via Sharjah and return with Air Arabia. All the 4 flights were nice and comfortable. The seats offered great legroom which is 32 inches. The cabin crews were very friendly and helpful. However the food quality was average. You have to book your meal with the ticket or you have to purchase it on board. Overall I think Air Arabia offers the best value for money.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCGP to JED via SHJ
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"very decent airline"

(Netherlands)

Tangier to Amsterdam, and Air Arabia Maroc is a very decent airline. Delays with any airline in North Africa are common and therefore I have no big reason to complain. Service onboard is as good as any other and with kindness to the crew who is serving you, smiles and respect goes both ways. Had to pay for food and drinks but it is not a big deal. Prices are fair in comparison with some of the bigger low cost airlines. I hop on Air Arabia Maroc very frequent and my experiences with them have always been good.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteTNG to AMS
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"seats offer good legroom"

(Qatar)

I travelled Air Arabia from Delhi to Sharjah, and Sharjah to Doha, flying on an A320. It was not so nice because no food is served, and there is no personal tv. One thing that is nice on Air Arabia is that the seats offer good legroom with a 32 inch seat pitch.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSHJ to DOH
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"very bad experience"

(Kuwait)

Amman to Kuwait. I had a very bad experience with Air Arabia. The flight was supposed to leave at 1pm and they informed us because of some technical issues the flight should be delayed until 5pm. and no from the company came back to inform the passengers about the status. On the boards we have seen its delayed to 6pm. Again no one appears we called the airport security team to bring us Air Arabia staff but no one shows up. Then they announced the flight will be delayed until 8pm for the 3rd time. Gate changed 3 or 4 times. Company was not clear and keeps ambiguity from the beginning. Although technical issues can happen any time, you have to be clear with your passengers.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAMM to KWI
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
4/10

"most economical ticket"

(United Kingdom)

That was my first experience on Air Arabia. I booked for a return ticket from Sharjah to Mumbai. The seats weren't that comfortable but timing wise it was good no delays. NO WiFi or any other sort of entertainment on the flight, but it was one of the most economical and available tickets at this time of the year.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSharjah to Mumbai
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"not a trustworthy airline"

(United Arab Emirates)

That was my first experience on Air Arabia. I booked it for AED-1865 for a return ticket from SHJ to Multan. The seats were not comfortable or clean. The most amazing thing is that you have to pay for a glass of water, which is beyond my imagination. Coming back from multan, the flight was late for 6 hours, so from my side I will give 3/10. Not a trustworthy airline.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMultan to SHJ
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no