Air Arabia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 126 reviews
3/10
3 star Skytrax Rating
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1/10

"most horrible flight in my life"

(Saudi Arabia)

Not Verified | This was the most horrible flight in my life. It was a nightmare. I booked a flight from Bishkek to Riyadh through Sharjah with this airline. They boarded me on the flight to Sharjah without a problem but in Sharjah, they denied me. The reason they gave me was that I did not have a QR code on my vaccine certificate and I am required to present an institutional quarantine package booking which I didn't have. I had to spend two nights in this terrible cold dirty airport crying all the tears my body could ever produce. The Air Arabia staff treat people like sheep. I saw them being extremely rude and disrespectful to South Asians who were in the same situation as me. On the third day, they sent me back to Bishkek where I booked the institutional quarantine and bought another fright with Flydubai. Flydubai didn't even ask me for a QR code for my vaccine certificate. Moreover, when I arrived in Riyadh the customs officer did not require a QR code and told me I do not need to quarantine. Imagine my anxiety and despair caused by these incompetent Air Arabia staff. Never in my life, I am going to purchase anything from you.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBishkek to Riyadh via Sharjah
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"don’t have any refund/cancellation policy"

(Russian Federation)

Trip Verified | Such a disgusting service. Never again. Was denied boarding for a flight from Casablanca to Basel on Dec 31 for no reason. The guy at check- in counter just said to me “you can’t get this flight without a transit visa”. A connecting flight to my home country was departing from Basel in just 6 hours (24 hours visa-free transit is allowed in Switzerland for Russian nationals). I tried to claim compensation from the airline. They replied, but with “We don’t have any refund/cancellation policy”, didn’t even apologise.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCasablanca to Basel
Date FlownDecember 2021
Ground Service 12345
Value For Money 12345
no
1/10

"Very pathetic service"

(India)

Trip Verified | Very pathetic service from Air Arabia. I wanted to change my meal preference. Tried changing online, but before it reach the final step, system encountered error. Tried multiple time and left with no other option other than calling customer service. Call got connected after 17 mins, and the lady kept me on hold for another 12 mins and she hanged up the call just like that. Again tried calling them back, waited for 15 mins to get the call connected. Even this time, the lady kept me on hold for more than 13 mins and came back telling that I need to pay additional. (The amount initially paid was matching with the selected meal). She told this cannot be done.. I would give Minus star for Air Arabia service.. Very unprofessional company.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAbu Dhabi to Cochin
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Zero care for passengers"

(United Arab Emirates)

Trip Verified | Total unprofessional services from Air Arabia. Zero care for passengers. Flight got postponed for 24 hrs and Air Arabia doesn’t have any courtesy to update the reason for the change or provide any compensation or not even reasonable discussions (Only response provided is the flight changes are beyond their limit). If it is few hrs we can understand. But how can an airline justify change in flight timing for 24 hrs. I booked premium seats by paying additional amount. And when the flight got changed the new itinerary received removed seat booking just like that and they adjusted the amount as credit. If there is any change in original commitment, being an airline company, it is Air Arabia's responsibility to call customer and inform about the change or removal of some service. Rather they expected customer call them back and the worst part is no one answers the call for more than 40 mins in 2 instances. I would rate less than single star for Air Arabia service. First impression with Air Arabia in overall dealing with customer is much below any acceptable quality standards.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKochi to Abu Dhabi
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"my worst travel experience"

(United Arab Emirates)

Trip Verified | Air Arabia is the worst airline. They don't care for the passengers. Boarding is totally un-organised. I travelled on 16th Dec, due to delayed & worst boarding, flight was delayed by 45 mins. When it arrived, aero bridge was not used. Passengers were kept waiting in the bus for 30 mins as all three buses were made to go together. Passengers were jam packed in the buses. After completing the PCR test, immigration (which took 2 hours due to Sharjah's Airport's worst management), the baggage hasn't arrived. It tool another one hour, the baggage was removed from the belt and scattered around the hall. It was my worst travel experience. Will avoid travelling with Air Arabia to the max.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAhmedabad to Sharjah
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Very bad experience2

(Ukraine)

Trip Verified | The worst experience, I have traveled from Sharjah to Kyiv for big celebration the flight was delayed plus i was waiting for the luggage which they told us after one one didn’t come and will be tomorrow as of overweight, i had one kg extra which paid at the airport. When I asked if they will deliver luggage home they said i have to come to the airport again. Very bad experience.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSharjah to Kyiv
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"didn’t let us get in inside our flight"

(Australia)

Not Verified | Horrible company. We had the worst experience ever traveling with this airline. They didn’t let us get in inside our flight even we are vaccinated and we have all our documents in law. They didn’t know the rules to get in at Egypt, even with the official website of the Egyptian government says clearly that people with the vaccine can go to Egypt for holiday. We were vaccinated in the United States but they didn’t understand that our vaccine is the same as in Europe and they didn’t let us to take the flight. Horrible attitude from the Italian supervisor and the guy from the counter. This supervisor didn’t speak a proper English and he didn’t help us in nothing. We showed up him the official information from the Egyptian government but he didn’t understand that he was totally wrong with his decision. I don’t recommend flying with Air Arabia airlines. They do the impossible for the customers don’t have a nice time flying with them and they don’t give you proper answers. It look like the people in the counter l don’t even know what they’re doing, besides a horrible attention. The supervisor was even worst. They are not prepared at all. My worst experience flying and I’ve been in more than 55 countries. I hope this situation helps to save you a lot of problems with this airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMilan to Cairo
Date FlownSeptember 2021
Ground Service 12345
Value For Money 12345
no
1/10

"unaware about luggage lost procedure"

(India)

Trip Verified | I am passenger of Muscat to Calicut on 19th September. I have lost my backpack luggage weighting 10kg. As per the request, It was handed over to airlines staff while boarding to flight in Muscat. As they informed i would get the baggage in luggage section. But unfortunately i didn't receive hand bag with my other luggage. There after reached at the destination i complained in the aiport (Air Arabia office). A week passed, no one turned to me with registered complaint. While i called customer care number they were unaware about luggage lost procedure. After connecting then 3 times they shared some contact numbers, which never answered and invalid.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMuscat to Calicut via Sharjah
Date FlownSeptember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"they refused to reimburse me"

(United States)

Not Verified | I booked a flight with them from Doha to Baku for Sep 17, flight was supposed to leave 09:30 and arrive at Sharjah at 11:30am to connect for the flight to Baku at 13:00 and arrive there at 15:55. They sent me an email at 21:00 the night before( keep in mind my flight at this point is in less then 12 hours) saying that they have changed the flight and I should go online and either cancel or accept the new flight. Here is the catch. The new flight they purposed was leaving Doha on Sep 17 at 18:30 and arriving at Sharjah at 20:30 with a 4 day layover and not leaving for Baku until Sep 21. Naturally this is absolutely ridiculous and I cancelled the flight after which they refused to reimburse me. You see they put you in a situation that you can not accept the terms and at the end stiff you out of your money.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDoha to Baku via Sharjah
Date FlownSeptember 2021
Value For Money 12345
no
1/10

"Really bad experience"

(Spain)

Trip Verified | My flight was canceled and I don't need any credit voucher, I'd rather prefer the amount transferred to my bank account. But they say it's not possible. What am I supposed to do with the voucher if I don't need to travel with them in the next year?  It's even more unrespectful and ridiculous that they reply with a copy-paste of the previous email and don't have the time to answer their unsatisfied customer.  Really bad experience.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBarcelona to Marrakech
Date FlownApril 2021
Value For Money 12345
no