Air Arabia

✅ Trip Verified | Had a really nice flight with Air Arabia. Great seat pitch, comfy seats and easy process all the way. Cabin was perfectly clean and crew sufficiently attentive. It was my first time on Air Arabia but it will not be the last

✅ Trip Verified | You have a great pilots, that's the only point where I may put 5*. Lets start: the crews are extremely poorly trained, turbulence doesn't give you an excuse to not serve ordered and prepaid lunch or at least to get that poor bottle of water, at least do it once landed. Connected flight...departing delay for almost an hour, crews are chatting, laughing - no one bothered to explain passengers what's happening, unless you ask, next: the passengers walking, standing for almost over an hour and talking loudly to friends or whatever - why are the crews quiet? Again lets go back to prepaid food allowance - why the sandwich was served frozen cold and the Bottle of water 200ml only? Oh these delays. Last year had the same experience, plane arriving late for an hour then definitely will depart with delay, spoiling passengers mood, can you think of those who has short time connecting flight later - why cannot you follow the time schedule. Why SHJ bus driver giving passengers instruction to leave hand luggage outside the plane under rain, my hand luggage bag suiting all the parameters and allowances, what was the bus drivers problem with it? Other luggage I received after a long wait - same Sharjah flight, was full of water inside and arrived unwrapped, can't imagine how did they kept throwing it as all new bottled stuff has been opened, absolutely every single tube opened and leaked out all the liquids. That WiFi even didn't work. $500 ++ ticket, disappointing experience!

✅ Trip Verified | I had a terrible experience with these guys. Flight came 4 hours due to medical emergency as they said we understood but they didn’t carry none of our luggage. Whole passengers arrived at destination without luggage. It took 3 days to get out luggage that too we were helped by our friends working in Abu Dhabi airport. No Air Arabia staff showed up or came for help. The only response was from call centres we called, they were asking to email Air Arabia but ended up receiving “your situation is handled”. Really disappointing service.

✅ Trip Verified | I booked a flight for next week mistakenly I chose November instead December. Like every one I tried to change the flight both online and by calling. Online my experience was awkward , gives the option to change one way and not both! Phone call, number in Madrid is not working and voice message tells you that . Next level, contacting customer service by email imagine after explaining to them what I have done (online and calling) they have sent to me a link to change the flight which is the same in there official site which is not working and a call center number in Morocco. This is my first I have seen an airline who does not care at all with their clients. My last option is booking another flight but not anymore with your irresponsible Company Cheers

✅ Trip Verified | I recently flew from Ahemdabad, Gujarat, India to Tbilisi, Georgia by Air Arabia and the experience was so horrible. The ground staff was so rude. I had 30 kg allowance. And, 10 kg cabin bag. I had 9 kg in my cabin bag, and laptop in hand bag. I was trying to add extra baggage from 3 days prior to my flight. There was no option where I could add extra baggage. I called up the call centre, and even the lady was so rude. She told me the flight is booked. I asked her if what If I'm told at the check in to lay for my extra baggage? To which she replied, I don't know. So, this clearly means the flight was not booked and the customer service so nicely lied. This is not the first time it happened. I was travelling from Tbilisi to Ahemdabad in June'2022; and I was faced with the same issue. I wanted to add extra baggage. And there was no option to add. And when I called up the call centre, they said the flight is booked. This is not the way to treat the customers. This is such a bad service! I was holding my medical book in my hand. I told them I have to study in the flight. They did not let me carry the book. They made me weigh my laptop bag and my cabin bag. They asked me to pay for my laptop bag. The airport price for per kg is 1300 inr, which is comparatively eay too expensive than online prices. They clearly only wanted to loot us customers. When I told the check-in authorities about it, they clearly blamed me that I'm lying. I showed them my student residency card, telling them that I'm a student and I need my book. They didn't listen to anything. No airline checks the laptop bag. Yet, they do this to us everytime. I tried explaining them so much, no one was ready to listen. It was a horrendous experience. I would not suggest anyone to travel from this airline. And, especially if you are travelling from Ahemdabad, Gujarat I'd suggest you not to take this airline. The staff is obnoxious and ill-mannered!

Not Verified | Do not take this airline. We had two small carry ons for our short flight from Marrakesh to Fez, but they would not allow us to take them. My friend had to check in his carry on. The reasoning? They claimed it was a full flight, but we knew that was untrue; upon entering the airplane, the flight was only half full, and there was ample space for baggage in the overhead bins. The people who checking in before us didn’t have this issue. In fact, no one else was asked to do this except for my friend. To top this experience off, our seating arrangement was not honored even though we paid extra to have specific seats next to each other. They were randomly assigned seats totally separate from each other. Luckily the flight was (contrary to airline staff) only half full, so we seated ourselves. When traveling within Morocco, take the train.

✅ Trip Verified | My co passenger was suffering from headache. From his frustration since inside flight i enquired about this. So he asked for one tablet just to survive the time of fight .. no one care of this. Then he requested again, the air hostess gave him one tablet, after he asked for water. The strange thing is that they asked him for money for water. Its so strange and disappointing situation. I am so annoyed how they may consider for passengers during emergency/ medical conditions.

✅ Trip Verified | It’s was one of the worst flight that I used, I made a online checkin and I selected a seat, which they changed it at the time of obtaining boarding pass without my consent, then the family next to me were cleaning and changing the kids diaper on the seat and didn’t consider the cabin crew instructions. The food was served after 2.5 hours to me and they didn’t accept the currency which from the flying location. Very bad service! Shouldn’t choose airlines who don’t care about their customers, even the tickets were costly.

Not Verified | I booked family ticket from Delhi to Abu Dhabi last year to travel in December. Unfortunately travel had to be cancelled. But came to know that they don't refund the money, but allow reuse the ticket within 1 year. Now came to know that they have stopped flights to Abu Dhabi. And there are number of restrictions to re use the ticket. I think Air Arabia is worst airline where rules are made to grab travelers money.

✅ Trip Verified | I was on a flight from Tangier to Amsterdam, the worst flight I have experienced. A passenger had a health issue and the aircraft had to stop in France for emergency. The flight was delayed by almost 2 hours. I missed my connecting flight, and I ended up booking a hotel stay and a new flight which has cost me an arm and a leg. I also had to re-schedule other travel activities which cost me a lot of money. In total the damage was over 1,200 EUR. I raised a complaint. I never heard from them, they did not even acknowledge receiving it. The form does even accept PDFs (how would you supplement a complete compensation claim!) I had similar problems in the past, once there was a half day delay! Once I sent a request for information and never got a reply! The flight was horrible!