Air Arabia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 169 reviews
3/10
3 star Skytrax Rating
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1/10

“Poor service”

(India)

Not Verified | Very bad customer service at Trivandrum airport check in, distracting with laptop bag and hand bag, the workers attitude is very bad while reaching the checkin counter and making the travel hectic. Poor service.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteThiruvananthapuram to Abha
Date FlownJune 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"cancellation policy was frustrating"

(Australia)

Trip Verified | I had an incredibly disappointing experience with Air Arabia, one that I would never want to endure again. The lack of sufficient information on their website regarding their cancellation policy was frustrating. Despite their claim of "free cancellation," they imposed numerous hurdles when I attempted to cancel my booking two weeks prior to the flight. This lack of transparency and the subsequent difficulties they placed in my path showcased a profound lack of respect and consideration for their customers. It's deeply disappointing when an airline fails to uphold their promises and prioritize the needs of their passengers.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteShiraz to Kuala lumpur via Sharjah
Date FlownApril 2024
Value For Money 12345
no
1/10

"my last trip with this airline"

(United States)

Not Verified | This airline sucks. I arrived 59 minutes before flight departure, they refuse to give me boarding pass and make me pay 40$ extra to get my boarding pass, plus I don’t have luggage. I had only a small carry on of 8lbs they charged me 70$ for it, that was my last trip with this airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteParis to Fes
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"really liked everything"

(Kazakhstan)

Not Verified | I really liked everything! The pilot's voice is very pleasant and friendly. The stewardesses Fiza and Ameni Atef are very attentive and caring. I spent a most memorable and comfortable flight, flying out of Almaty to Medina. Atef, Fiza, Ameni was most helpful and hospitable.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAlmaty to Madinah
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"I was denied boarding"

(Canada)

Trip Verified | On Jan 7th 2024, I had a connecting flight through Istanbul, and upon reaching Bangalore airport, I was denied boarding for my Air Arabia flight from Bangalore to Sharjah then Sharjah to Istanbul because I did not have a transit visa to transit in Istanbul. According to the information available on the Istanbul visa website and other reliable sources, a transit visa was not required for my specific case as I told in the ticket counter that I do not have check-in luggage and I do not need to leave the airport. It was a very bad experience. Do not take this airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangalore to Istanbul via Sharjah
Date FlownJanuary 2024
Ground Service 12345
Value For Money 12345
no
1/10

"asked the stewardess for help"

(Italy)

Trip Verified | My mother is 85 years old and flies alone without problems but having some difficulty opening the water bottle she asked the stewardess for help who refused. Shame! Mia madre ha 85 anni e vola da sola senza problemi ma avendo qualche difficoltà ad aprire la bottiglia dell'acqua ha chiesto aiuto alla hostess che si è rifiutata. Vergogna!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAbu Dhabi to Trivandrum
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the worst airline"

(United States)

Trip Verified |  I did not have problem while going from Abu Dhabi to Ahmedabad. My wife got free wheel chair. While Coming from Ahmedabad, we were told that wheel chair is not free, I will have to pay for wheel chair. I thought, my wife is handicap and will get wheel chair at Abu Dhabi Airport, but there also she did not get. Our plane of Air Arabia took off 90 minutes late at Ahmedabad Airport on 19th Feb. So there was only 90 minutes left to catch Etihad plane at Abu Dhabi airport. My wife could not walk, and we had to change the terminal and walking distance was more than 1 mile. I requested Etihad employees to help for wheel chair, but they told me that I have to pay for the wheel chair. Etihad planw was waiting for us, Luckily, one manager from airport called to bring wheel chair for my wife as he might have received the same information for missing passengers. Air Arabia is the worst airline I have ever experienced in my life.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAhmedabad to Abu Dhabi
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"It was my worst experience"

(United Arab Emirates)

Trip Verified | It was my worst experience. My first try of air Arabia and it will be my last. Bad experience not good for traveling with baby. They took our hand bags and baby travel trolley and kept telling us its company policy. I asked to show me the policy they refused. We bought a travel stroller for the baby specifically for the comfort of our baby and respecting the airline rules, still they refuse to let it in. The flight attendant the guy was like, make review like who cares. I never felt so disrespected like this time. Never recommend this airline
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAbu Dhabi to Kuwait
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I would never travel Air Arabia again"

(United Arab Emirates)

Trip Verified | 3 weeks after a complaint and no response from the airline which would only mean they condone with this conduct or even train their staff to act accordingly. I checked into Flight G9503; the experience was pleasant and smooth. I reported at the gate well ahead of time and waited while enjoying a cup of coffee and a slice of cake. Boarding time approached and passed by with not so much of a murmur as to why there was a slight delay. This did not cause any problem as the aircraft was in sight and nothing seemed amiss. Finally, boarding started and there seemed to be a plan in place as passengers were requested to board according to their seat rows. I felt the girl at the gate was checking this and it did not bother me as I comfortably awaited my turn which turned out to be the last call. The wait on the sky bridge seemed unusually long and when I got to the door I waited till the Purser fruitlessly tried to tell a couple that they would do their best to sit them together. Do we all not know that it is a budget airline and we pay for our seats if we have requirements? Did the purser not know how to handle this more quickly without delaying the aircraft further? At my seat, I found the bins full. This is when a male cabin crew managed to humiliate and accuse me. He directed me to move to the back of the cabin and place my bag there to which I refused. I had paid to bring in my bag and if they had no control of passengers at the back putting bags in front for convenience it was not my problem. His next comment was that if I wanted to put my bag in front I should have boarded first. I did tell him that it was their boarding procedure that hindered me from alighting the plane earlier to which he said well other people came on. He directly pointed out that it was my fault and would not stop accusing me. I do not buy a ticket on an airline to be humiliated by an attendant. I did find a spot a few seats in front of me and placed it there. Was that so difficult to show me that without pretending to be an authority and creating some onboard entertainment? He would be the reason I would never travel Air Arabia again.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteColombo to Sharjah
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"must hold the Umrah visa to travel"

(United Arab Emirates)

Trip Verified | I suffer with loss because of incomplete information. While selecting destination or airport they should highlight the required terms which are compulsory to travel. As we was traveling from Sharjah airport to Jeddah and we booked online tickets and when we reached airport we get to know that we must hold the Umrah visa to travel instead of multi entry visa we are holding. With this attitude I realize Air Arabia main purpose is only to earn money not provide service. When i call them for refund they don’t have policy to refund the amount. They can only provide the wallet amount which is valid for a year only. At least they should make there first priority customer service. Anyway it’s a really awful experience.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSharjah to Jeddah
Date FlownNovember 2023
Ground Service 12345
Value For Money 12345
no