Air Arabia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 126 reviews
3/10
3 star Skytrax Rating
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1/10

"Worst airline for everything"

(Saudi Arabia)

Not Verified | Worst airline for everything. Boarding late for more than 1 hour with no information for bus. Very bad attitude from the staff. Not recommended to anyone.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteJeddah to Alexandria
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"journey was postponed three times"

(United Arab Emirates)

Not Verified | The journey was postponed three times, from July 17 to July 18 at eight in the morning, then we got an email by changing the date until six in the morning instead of eight in the morning, so I contacted customer service to make sure that it is a deadline ،because of my mother's health condition, and security problem in Sudan and difficulty of The movement in it and the closure of the roads leading to the airport, the customer service told me that another change will happen, and the flight will be at 6 pm instead of 6 am without any email or sms notification.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCairo to Khartoum
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Only fly as a last resort"

(United States)

Trip Verified | Give this airline a miss, at least in this route. I flew 3 budget airlines on this trip (others were Thai Smiles and Vietjet). Both were far superior on everything from check in to leaving on time (currently 5 hours past boarding time on this flight) to quality of food to keeping passengers updated. Only fly as a last resort.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAbu Dhabi to Kathmandu
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
4/10

"didn't give the food to me"

(Bahrain)

Trip Verified | First time I travel in Air Arabia. In food time I was sleeping. Cabin crew called my name and confirmed my name. I prepared the table for food. I already paid it while booking. But she didn't give the food to me. She gave my co passenger with same procedure. I was so embarrassed as I had prepared table for food. I don't think that it happened by mistake. She purposely done. Please do the needful. It shouldn't happened to anyone further.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKochi to Bahrain via Sharjah
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"no refund for the cancellation"

(Oman)

Trip Verified | I had a bitter experience of flying with Air Arabia two times, they keep on rescheduling and they are not providing stay or food. Moreover there is no feedback tab in their website. Reply from customer call center and reply mail is a nightmare. There is no refund for the cancellation tickets too and I received damaged baggage one time too.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMuscat to Sharjah
Date FlownJanuary 2022
Value For Money 12345
no
1/10

"Staff were very arrogant"

(Qatar)

Not Verified | Bangalore to Doha via Sharjah. Worst airline, they charged us excess as we had 4 pieces of luggage instead of 2 pieces, totalling less than 60 kgs, as allowed for us (2 travellers). This is the first time an airline is charging extra for the number of pieces, as per our ticket we could carry 60 kgs, and our luggage was less than 60 kgs, still they made us pay at Bangalore airport. Staff were very arrogant, and uncooperative. This is the first and last time with Air Arabia.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangalore to Doha via Sharjah
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"no refund when canceled ticket to Ukraine"

(Ukraine)

Trip Verified | The company offered no refund when canceled ticket to Ukraine. Just dropped an sms that the flight has been canceled. When I approached them in a couple of weeks, they offered three refund options to choose (exchange the flight to another destination, get a voucher for future use and a refund to the card). I responded to clarify a time-frame, during which I can respond with the destination for the first option. Instead of responding, they just proceeded with the third option (least desired by me). During back and forth communication they refused to acknowledge their mistake and offer any correction or compensation. After all they just stopped responding. To make things worse, today (in 11 days after the last interaction) I got charged again by their company - who knows for what. Now I have to pay additional money to my bank for the chargeback process to take place and wait for 60 days to get my funds back. I believe this is the worst interaction with an airline company that I've had.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCoimbatore to Kyiv via Sharjah
Date FlownJune 2021
Ground Service 12345
Value For Money 12345
no
1/10

"charged me for insurance which I did not select"

(United Arab Emirates)

Not Verified | I just booked today and they charged me for insurance which I did not select. When I contacted them they mentioned that you cannot cancel - you charge your customer for a service which I will not use. It's really disappointed experience, zero customer service.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSharjah to Assiut
Date FlownApril 2022
Value For Money 12345
no
2/10

"Worst airline I have ever used"

(United Arab Emirates)

Trip Verified | Worst airline I have ever used. They treat us like we are flying for free. Staff here is very rude to customers and things are not even organised a bit around here. This was totally disappointing and i will never travel Air Arabia again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDoha to Sharjah
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst experience ever"

(United Arab Emirates)

Not Verified | Worst experience ever. The flight from New Delhi was cancelled just 48 hours advance. When contacted with the call center several times (almost whole day wasted)they offered an alternative flight from Chennai or Trivandrum instead of Delhi, saying both the cities were in India. Imagine, they want passengers to travel to South India first to reach UAE. Then when I explained the customer care representative that it was almost an impossible option he said only flight till Sharjah was available. I requested a transfer, even a shuttle, bus, taxi anything could do as unlike Air Arabia we cannot change our duty schedules at 48 hours notice. The option was out rightly rejected. When requested to reach the higher officials, even that was impossible.=
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDelhi to Abu Dhabi
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no