Air Arabia

✅ Trip Verified | I travelled from Sharjah to Colombo on Air Arabia in June. The flight was full but I was comfortable. The flight was about four hours long. I checked in online but my phone failed so got replacement boarding pass at baggage drop. I enjoyed the flight and will fly them again.

✅ Trip Verified | I flew from Beirut to Sharjah on Air Arabia. Check in was easy as I did it on line. I showed my boarding pass on my phone to get through security. At the gate I changed my e boarding pass to a paper ticket as that was required. Although they loaded a lot of cargo we took off on time. I had three seats to my self and was able to sleep. I was given water and dates which were very nice. I will fly them again.

✅ Trip Verified | I was flying from Hyderabad to Bahrain via Sharjah,while I was transit to Bahrain at Sharjah airport the ground staff of weighed hand bag & laptop was carrying on cabin then demanded to pay 200 riyals as fine for the baggage. I had no chance to debate with them because of their horrible attitude towards passengers. I suggest you don't waste your valuable time & money by flying with Air Arabia for their worst hospitality & cheap flight tickets.

✅ Trip Verified | Agadir to Birmingham. Not sure how this airline is allowed to legally operate?? They cancelled flights with no notice and cost us over £500 in additional costs to get to destination. They offered no reason, no compensation and ignored most of the communications between myself and them. Absolute disaster. Never again. They need to be banned from operating within the EU.

✅ Trip Verified | We bought two tickets from Prague to Kathmandu via Sharjah in November 2018. We were supposed to leave April 13, 2019, Ten days before the flight we tried to add some food and to change baggage allowance through internet browser. It must be said that their website does not work optimal in any of the internet browsers. We managed to change baggage allowance but no food. From that reason we log out and tried to add food later but we realized we don´t have access to our PNR anymore. We had still ten days to departure so we tried to contact their customer service via e-mail. Till now we do not have any answer. We contacted sales department in Prague by phone and also personally. They proved our PNR with conclusion we had cancelled both tickets in internet browser ourselves and the flight is full. We are still in shock. Two weeks of holiday, year of preparations for our big way to Himalayas, another friend waiting us in Kathmandu, services paid in Nepal are gone. Mainly, nobody let us know about tickets cancellation. If I wasn´t interested about my PNR, I wouldn´t know yet my tickets are cancelled. As proof they just reproduced conclusion of their IT Department in Sharjah. You have no chance to get in touch with somebody from their central agency in Sharjah. Mainly I would like to point out that I do not get any document confirming ticket cancellation. Welcome in modern times full of IT technologies where human being is a poor individual and those big fish use it for making money

✅ Trip Verified | Mumbai to Tbilisi via Sharjah. Worst experience. I am a student and i was travelling from Mumbai to Tbilisi,I was allowed to carry 10 kg hand carriage. So i had my 10 kgs and my laptop bag. In Mumbai Airport it wasn't a issue they let me pass. Once I've reached Sharjah for transit they started weighing my laptop bag and took my ticket away and asked me to pay fine. Never had such a worst experience. Never using Air Arabia again.

✅ Trip Verified | Gatwick to Fez. Flying to Fez, the flight was delayed by 3.5 hours and we were sat on the aircraft without a clue as to what the delay was caused by. The staff were disinterested in serving passengers and they would only accept euros or sterling to buy some of their overpriced food items. They forgot to take payment from me for a sandwich I bought and seemed disorganised. They told me that drinks were free on this flight. Flying back to Gatwick - the flight was delayed again by 40 minutes, again for a reason we weren't told. Staff again seemed disinterested. I tried to order a drink and was told to pay for it when on my previous flight with Air Arabia, the drink was free. So there's really no consistency in the customer service you receive.

Not Verified | Amsterdam to Fez. Terrible company! Just like it happened to other people, we had an extra luggage but the people at the check-in desk could not see it on the system. We therefore had to pay an extra 50 euros fee on top of the luggage fee paid beforehand through the website. When asked, the lady at the check-in counter said that this happens frequently. So please do consider this if you want extra luggage. For the rest it is overall not better that other low-cost companies that are much cheaper. Would not fly with them again and would not recommend to other people, unless you enjoy being robbed.

✅ Trip Verified | Gatwick to Tangier. Missed my flight in this airline, and another flight was cancelled, contacted them regarding refunds and claiming the airport taxes and duties for the flight I missed, no luck, they never replied to my emails, they not interested at all, very poor customer services.

✅ Trip Verified | I travelled with Air Arabia from Dammam to Alexandria. Check in counter took 50 SAR for each extra kilo from travellers. I didn't have any extra weight so I was ok but when I arrived to Alexandria airport, I waited in front of luggage claim conveyor for 90 minutes with 15 travellers but we all couldn't find our baggage. We went to Air Arabia representative and he said he received mail from Dammam and 32 luggages were removed from the plane as they were extra weight. I asked them to send my luggages to home but they refused. Then, I said we will come to collect but you have to provide us with transportation but they said no. After that, I asked to reimburse me for what I paid but no use. I called customer service many times and every time they said we will talk to you later. I sent 3 different mails but there was no response. Again, I contacted them through their web page at facebook and asked someone to call me but they gave me more than 10 promises but no one called me. They have the worst customer service ever. Their employees are very rude and don't try to fix their mistakes or give a respect to their customers. Again, I have never seen such customer service all over the world.