Air Arabia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 168 reviews
3/10
3 star Skytrax Rating
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6/10

"Air India Express is far better"

(United Arab Emirates)

Trip Verified | It is an OK airline, not very good. Timing is punctual. They made a lot of overbooking and asking passengers (including me) whether we can postpone one day. They promised hotel stay with all expenses. I did not accept their offer due to the urgency. Food I booked and got it in fine but quantity is very small. Air India Express is far better I think.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKochi to Abu Dhabi
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"I don’t recommend this airline"

(Jordan)

Trip Verified | The worst airline i booked with ever, it is not comfortable and I booked flight from Delhi-Sharjah-Amman. Delay happened in Delhi but i arrived Sharjah 15 min before departure of Amman flight and it is same airline so they should wait for 10 min. Instead, Air Arabia employee took my ticket and change my flight to another flight after 6 hours and gave lunch and Breakfast vouchers which means nothing for me. I don’t recommend this airline to anyone.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDelhi to Amman via Sharjah
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"delayed with no reason"

(Qatar)

Trip Verified | Flight was delayed from Doha with no reason given to passengers. However, afterwards passengers were informed this was due to weather. On return from Sharjah to Doha, in the month of Ramadan, music was played by the airline with Muslim passengers having to listen to the music. I was fed up of listening to a love song forever. Eventually after a passenger complained and it was turned down. We were informed it is computerised they can’t switch it off!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSharjah to Doha
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"careless handling of our belongings"

(United Arab Emirates)

Trip Verified | Irresponsible and careless handling of our belongings. They asked me to submit my baby stroller at the aircraft and so I did. However, the stroller that I got at my destination was completely broken.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDoha to Sharjah
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"I expect better behavior"

(United Arab Emirates)

Trip Verified | Abu Dhabi to Cochin. The flight timings were great. We were traveling with twins who are one and half year old. One has to understand that traveling with small kids is not easy let alone with twins! Cabin staff first spoke to us rudely because we had left our folded prams on the tarmac as we didn’t have free hands to bring it up since the flight did not have an aero bridge but stairs. I respect rules but there is a manner to convey the message and it cannot be rude! I did not expect her to carry my bags/prams but I do expect some understanding and courtesy. Secondly, when I requested her to clear the food tray so that my toddler wouldn’t make a mess she seemed to have a problem with that too and was sulky when I insisted. Clearly she didn’t get the memo that in a service oriented industry customer is king I would give the person the benefit of doubt had she been new to this but she is the cabin manager and I expect better behavior from someone like that.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAbu Dhabi to Cochin
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"carry-on bag restrictions are ridiculous"

(Portugal)

Trip Verified | Air Arabia charged me the equivalent of 50 euros to put my carry-on bag under the seat. This was the same bag that Ryanair, EasyJet and Air Europa all allowed me to carry for free. Air Arabia's carry-on bag restrictions are ridiculous and when I questioned the check-in person, she told me that all airlines have their own restrictions and later that it was not her problem. I wrote to 'customer service' who simply told me that they suggest people limit the amount of carry-on they bring and refused my request to be reimbursed for a ridiculously small carry-on allowance. I got nothing I didn't get on the 3 other low-cost airlines I traveled with except a little green tag on my bag, indicating that I had been properly cheated & could therefore carry my bag on and place it under the seat in front of me, as I did with the 3 other low-cost airlines for free.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteTangier to Madrid
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never will recommend"

(United Arab Emirates)

Trip Verified | I am never flying with this airline again and never will recommend to anybody. I flew with Air Arabia the first time in 2017 and then I left my Pandora under my seat which I bought from Armenia on my way back to UAE. I called customer service several times but nobody was ever willing to help me and just simply said "We found nothing". So that's when I know this airline cannot be trusted or perhaps its crew. 2023 came and my friends decided to book with Air Arabia because it's cheaper so I had no choice but to go with them although I've already warned them how horrible the service of this airline is. We checked in online via the Air Arabia app and when we arrived at the airport, the online check in we did was actually useless as we still had to queue like the others who did not do the online one. They could've put up a separate counter for those who did the online check in like how we have in Dubai. Also, all the crew of this airline looks so evidently unhappy with their jobs that it is reflecting in their service. Getting inside the plane, nobody would even smile or even look at you. I asked a crew to help me put my luggage up the cabin as I am a little short to reach and she said, "You have to help me because I cannot put it up myself".
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSharjah to Tbilisi
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"consider flying this airline again"

(United Kingdom)

Trip Verified | This review relates to my experiences using Air Arabia Maroc. The website is straight forward to use but I was later frustrated when the system would not allow me to check-in online. I flew from Tangier to Gatwick on 17th February 2023 and found the check-in agent to be friendly and efficient as well as polite and clearly a gifted linguist too! The check-in process was prompt as was the departure. It was reassuring to see that security was taken seriously and several checks took place before boarding. My only gripe was that no provision was made for elderly people, disabled passengers and those with babies to have priority boarding. Some passengers were allowed to take far too much hand luggage while others were strictly controlled. A lack of consistency was apparent. The cabin crew were efficient. Service was based on those who preordered items online. The staff then performed a purchase trolley service. This service was well organised. Full credit to the staff. The seats were comfortable and a route map was used on this A320. Disembarkation was a reasonable affair but the crew were not to be seen to say farewell the passengers and the captain did not make any announcement either. The fare was very similar to that charged by larger airlines. The departure and arrival time was convenient and so I would consider flying this airline again.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTangier to London
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"forced me to pay for extra luggage"

(United Arab Emirates)

Trip Verified | The check in counter staff were rude and slow, and whenever you ask them to hurry up because you're late to your flight they say you should've come earlier. Jeddah to Sharjah they forced me to pay for extra luggage for the handbag i came with from Sharjah to Jeddah. I came with this bag same bag, same weight, why you force me pay for it? Either you pay or you split the weight into two bags.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSharjah to Jeddah
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"easy process all the way"

(Spain)

Trip Verified | Had a really nice flight with Air Arabia. Great seat pitch, comfy seats and easy process all the way. Cabin was perfectly clean and crew sufficiently attentive. It was my first time on Air Arabia but it will not be the last
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTbilisi to Abu Dhabi
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes