Aeromexico

Airport staff refused to relay flight information in English to all English speaking customers. Mexico City airport is poorly labelled and difficult to find your way around. When we asked staff for help or directions we were given different directions each time. Since we has a 12 delay due to yet another flight cancellation we tested this hypothesis on a 7 staff members. When we originally selected our flights to Costa Rica this airline offered the best route. Flight times were great no more than 2 hour layovers and we were to reach our destination in less than 9 hours. By the time this airline finished canceling and delaying all our flights it took us over 30 hours to reach our destination. Total fight time was only 6.5 hours. Plus we were given immigration documentation in Spanish only and told it didn't come in English.

GRU-MEX-LAX roundtrip. GRU-MEX on B777-200 comfortable aircraft good legroom individual but limited IFE. Offered complimentary alcoholic beverages but meals were inedible. MEX-LAX on B737-700 fair legroom. Aeromexico has an odd confusing boarding procedure - instead of using boarding groups based on seat rows just like most of airlines they call passengers by seat type: window middle or aisle. That means if you are travelling with relatives or acquaintances boarding will have to be individual. If you consider connecting through Mexico City be aware that no matter the destination is you will have to go through immigration and customs. So think twice if your final destination is the US.

Our flight was from Cancun to Mexico City then to LAX. The airport terminal was extremely warm and the flight left late. Not sure what the problem was but it was very hot on both flights. Since our flight left Cancun late we had to run from one gate to the other in order to not miss our connecting flight. So of course since we barely made our flight our bags didn't we were told our luggage would be delivered the next morning - well it is almost 8 pm and still no luggage. Not sure I would ever fly Aeromexico again.

Business from TIJ-CUN with family. After the flight was delayed for 2 hrs in TIJ with no explanation the ground crew had the audacity to ask me why we were late to catch the CUN flight. Seats were very uncomfortable for Biz class no leg room and the pitch hardly had any angle. My neck was hurting after couple of hrs. Food awful. FA's couldn't care less attitude made this 6 hrs trip unbearable.

I flew to San Jose Costa Rica from SFO via Mexico City. The first leg was extremely hot as the AC was turned off. However the subsequent legs were good. Beer was free and so were the meals. Overall the service was much better than American domestic airlines.

My husband and I were delayed in Guadalajara by 1.25 hours because of engine problems which meant we would miss our connection in Puerta Vallarta to Calgary with WestJet. Aeromexico ground staff in Guad made it possible for us to catch our connecting flight. We were met in P.V. on the tarmac and were personally escorted through the airport rushed through immigration phone calls were made to ensure that our luggage had been transferred and we made it onto the WestJet flight with only 5 minutes to spare. We had a hotel and rental car booked and paid for in Calgary so we had to get there and we did.

LAX-MEX-GRU in Business. Very fast check-in at LAX however the lounge wasn't open which was awkward. Flight to MEX was comfortable however the flight attendant couldn't be bothered to do anything with the meal and the omelette was served cold. Club Premier lounge in DF was great with food wine and showers. Flight to Sao Paulo was average food was great however I didn't think the seat was as comfortable as LAN. All in all decent - much better than an American airline to S America.

Excellent fast and efficient. Flew JFK-MEX on their red-eye flight. Did Web check-in and made a quick baggage drop. Movie and two TV episodes as inflight entertainment. A nice sandwich for midnight snack/dinner. Early Departure and early arrival to MEX. Bags were already waiting in carrousel after arrival.

Booked a direct flight from Miami to Cancun 6 months in advance. Shocked to learn a week before the trip that the flight was changed to have a layover in Mexico city. Now the flight turned into a 8 hour trip. Despite never advising of the change Aeromexico had the audacity to try to charge a $150 cancellation fee. On the connecting plane I spoke to other passengers who gave similar or even worse stories. Some said the website still showed a direct flight from their destinations even though it had changed.

MEX-MAD 777 in Business Class! Fast and efficient check-in quick security checkpoint crossing and amazing VIP Lounge! Efficient Priority boarding and onboard nice big lie flat "pod" seats! Very good IFE and delicious food with nice staff. Nice quiet smooth flight with lots of entertainment.