Aeromexico

My husband and I were so excited for our honeymoon. We left LAX on July 21 2013 destination ZLO. The way there wasn't too bad. On our trip back on Aug 3rd we had a 5 hour layover in Mexico City. Numerous flights were cancelled throughout the day and we ended up staying at the airport for over 12 hours until the cancelled everything altogether. We were put up in a hotel nearby which had a 1.5 hour wait to check in due to everyone else's flight being cancelled. We slept for 2 hours and had our departure to LAX early AM. We finally arrived in LAX and Aeromexico lost my husbands baggage. All we wanted to do was go home and we were stuck waiting for an Aeromexico staff for at least an hour so we could give them our contact information and leave. That was the worst trip back ever.

I arrived to the airport 2 hours and 45 minutes before my scheduled departure time. I was told that there was a 3 hour mandatory check in time. The agents involved did not want to hear about my issues on my way to the airport. I was told that especially on Sundays flights are full up and my seat was sold to another customer. I had no bags to check in and I had to pay a hefty fine to re-schedule my flight to another day. For all those unfamiliar with the DF airport it takes 10 minutes to go through security and another 5 to walk to the gates. Most flights are not even given a gate number until 1 hour before the scheduled departure time. This was my fist and last time flying with Aeromexico.

Contrary to what a lot of people are putting here I had a very good experience with Aeromexico. I was departing from SJO (San Jose Costa Rica) to MEX (Mexico DF). Airline prices change too often and I bought my ticket well ahead of time to get it for a cheap price for a major carrier! Even while still in the airport as I am a nervous flyer the captain was nice enough to reassure me about the flight. On-board the flight attendants were very nice and friendly even giving me advise on what transportation to take to specific tourist places in Mexico city for a first-timer in the city. The food was okay and the movie was ok though I bought my own set of entertainment myself. All in all the flight and service was pretty good.

DFW to Cancun Mexico with a stop in Mexico City. Boarded our flight to Mexico City from DFW at 06.50 in the morning after sitting on the tarmac for 40 minutes the pilot informed us that we would need to return to the gate. Once at the gate we sat for about an hour and reboarded and left for Mexico City. We had to catch a connecting flight to Cancun we had 30 minutes since our flight had been delayed so much they ended up moving our flight time to depart from Mexico City to Cancun 10 minutes early. Directed to the counter to get on a different flight. I was very disappointed in the airline and the staff out of the 4 flights there and back that we took I may have had 2 nice flight attendants. I had packed my bags to carry on and had made it on the 3 flights down and the one from Cancun-Mexico City without having any issues but when I went to board the flight from Mexico City to DFW they informed that I would need to check my bag because it was too big I thought nothing of it and assumed that it was just a packed flight but once we boarded the plane was practically empty with 5-7 overhead bins still open and my bag would have fit with the dimensions in all I was very disappointed with the airline.

New York JFK to Bogota Colombia connecting through Mexico City. Aeromexico sold us 3 round trip tickets with one of the connections being operated by another airline (Avianca). I was traveling with my 2 small kids ages 5 and 6. At departure in JFK their system failed printing only 1 boarding pass for the connection MEX-BOG. Asked to go to the local Aeromexico ticket counter in Mexico City to pick up the missing boarding passes with the promise someone was going to have them ready. Forced to leave the connecting area at 5am (after a 5 hour flight) dragging my 2 small kids and luggage. In Mexico City at the Aeromexico ticket counter we were met by a supervisor who refused to print the missing boarding passes claiming my problem was with the second airline. I spent 45 minutes trying to find the other airline. They did not honor any of the seats booked together when the tickets were bought and separated my kids from me on one of the flights. Unfortunately they own a monopoly in Mexico.

Flight late departing Nashville to Cancun but made good time and arrived near original time. Plane clean cabin personnel courteous almost robot-like neatly dressed. Apparently the flight time from Nashville to Cancun is not a 'meal or snack' flight. We were offered complimentary sodas juice beer mixed drinks and a small cup of mixed nuts - one time - for our 2 hour 40 minute flight at 11am. We never saw the cabin attendants again until we landed. Should have used the call button for another drink! If price is good I would fly them again but I would definitely be more prepared with a meal purchased at the airport. The return flight was the same - invisible attendants except for initial drink. The gate attendant said we would receive a snack as the flight left at 6:30pm - guess what no snack just more nuts! Cannot rate food or entertainment. Entertainment was radio only with ear plug set passed out and collected before landing.

Several Flights domestic Mexico last March. MEX-CUN MEX-GDL MEX-VER. In general good price and good product for economy. Check in process in Mexico City fast and easy. Security control always very fast also no lines. Boarding process organized. On board always free snack. Departed and arrival on time most of the time only one time 10 min late. FA always nice. Bags fast on belt. Recommended.

Buenos Aires - Mexico - Las Vegas - Mexico - Buenos Aires. Most flights were on time and crew were friendly. For both long haul flights (EZE-MEX-EZE) the aircraft was a 767 without IFE. Food was quite good crew kept constantly giving out glasses of water tea or coffee even in MEX-EZE a 500ml bottle of water was on every economy class seat. If I get the chance I will fly them again.

MEX-CDG-MEX. Food - awful both legs economy style (Chicken and pasta) and also overcooked. Only breakfast to CDG not so bad. Catering sequence nothing to do with Other Sky team airlines. Flight attendants do only what is necessary extras are difficult to get. Not recommended.

Travelled Premier Classe from Mexico City to Paris. This is an extremely poor business class product. On entering the plane we were offered a choice of water or orange juice; on asking for a glass of champagne was told very curtly by the steward that they had not chilled any so could not offer it! No personal IFE in seat only offer of ipad type product with limited selection. Meal very mediocre - choice of wines ok. Service from cabin crew very unfriendly and desultory - they seemed to have little interest in providing much service. Seat was acceptable. But this old 767 really needs an upgrade and the cabin crew need some serious customer service training. This business class product in no way compares with Air France or KLM their Skyteam and codeshare partners.