Aeromexico

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 701 reviews
4/10
3 star Skytrax Rating
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8/10

Aeromexico customer review

(France)

Feb 8 2013 flight AM192 MEX-PVR Embraer 170. My first time on this type of aircraft. I liked the large windows and larger seats. One thing though leather seats tend to have you slide down and slouch. Flight was on time staff friendly bags delivered by the time I had deplaned.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
na

Aeromexico customer review

(Australia)

Will never fly with them again. We missed our Aero Mexico flight to LA through their incompetence and consequently our onward connection to Australia that evening. Ground staff were next to useless and we got the run-around for 4 hours being passed from one supervisor to another with no-one wanting to take responsibility with lots of shrugging of shoulders. We had to organise our new flights ourselves at some cost to us. Once on board the premier class is just like premium economy although its supposed to be the equivalent of business class. Food and service is basic. I believe they have plans to fly from MEX to LHR shortly. They will have to lift their game to be any competition to existing carriers on that route. We love Mexico but will use another airline in the future.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money N/A
no
1/10

Aeromexico customer review

(Mexico)

Flew Mexico City to New York and back in December 2012. At the time of booking was told that a baby bassinet and baby food would be provided for my infant. When I called to reconfirm the flight 2 days before travel I was told that Aeromexico did not have bassinets on a 5 hour flight from Mex to NY. Felt tricked as I was not given this information at the time of booking. In-flight entertainment non existent no personal video screens and unclean airplane on the way into JFK. Movie was shown on an overhead screen unfortunately the headphones provided were non functional. The food was horrible and neither me nor my wife ate the food no baby food provided for my infant. The only positive from the flight was that the plane was empty and we could place our baby on the seat between us. It would have been very hard to carry the baby on our lap for 5 hours without a bassinet. On the return flight check-in was a mess at JFK the staff were not efficient and when we asked if the flight was on time we were told it was. We rushed through security and when we reached the gate the flight was delayed 2.5 hours. The airline staff were not competent and no one could explain the reason for the delay. Inflight food was terrible no video screens despite the plane being brand new. No baby food for the infant. Again the only positive for the return flight was that the baby had a seat between us as the flight was empty. Overall a bad experience for us and our infant.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Aeromexico customer review

(Mexico)

MTY-MEX-PVG-MEX-MTY. Departed MTY Terminal B very nice fast check in. Boarded a brand new 737-800 with IFE in Biz and coach classes. In MEX went to the AM lounge - its excellent. Boarded (777-200ER) sat in Premier Class all the way to PVG. It has a tech stop over TIJ which turned out not so bad you don't even get off the plane at TIJ just crew changes and on we went to Shanghai. It was a 14.45 min flight but sleeping eating movies and great crews made my flight amazing!
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Aeromexico customer review

(United Kingdom)

Flew from Madrid to Mexico City. First off my flight was delayed for reasons that none of the staff at the desk was able to explain. Check in was extremely disorganised and poorly signaled. About 1 hour into 14 hour flight I noticed that my inflight entertainment screen was still off while other passengers' screens were on. Then it turned out that 6 rows did not have working inflight entertainment screens or overhead reading lights. As soon as we let the staff know they told us they would "reset the system" and let people at the front of the plane know. About 30 minutes later nothing was working and we asked again what the status was. We were told quite rudely that they were looking into it. Needless to say this carried on for another 3 hours. It became evident that the flight attendants were avoiding our section as we could see them walking around offering water to passengers in the aisle on the other side of the plane quite often. Finally about 4.5 hours into the flight the person sitting next to me asked once more whether they'd managed to see what was wrong with our screens. The flight attendant said "well obviously it's not working. Didn't you figure that out?". I can understand that technical problems may arise but that does not mean that paying customers should be treated rudely. I was very happy to finally land in Mexico city after 14 hours of a tortuous flight. I am very hesitant to fly with Aeromexico again if this is the standard of customer service that they have.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Aeromexico customer review

(United States)

Flew from Miami to Cabo through Mexico City. I was very hesitant but chose to do so as I was taking 5 people with me and it was $250.00 cheaper pp to fly Aeromexico than the other domestic airlines. My experience turned out to be a very pleasant one. Other than legroom being a little tight in economy on 2 of the 4 flights planes were clean on time staff very pleasant and flight attendants dressed well. Mexico City airport was very easy to manage. My experience was just as good if not better than any other domestic airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Aeromexico customer review

(United States)

Flew AeroMexico for the first time in economy class from JFK to Cancun return. Aside from the legroom or lack of I can't make any negative comments. We were given a pretty good breakfast half hour into the flight nice hot coffee and flight attendents made multiple beverage runs throughout the 3.5hr flt. The return was pretty much the same except it was a dinner flight and they offered complimentary alcohol. I'd say AeroMexico is a much better airline to travel to Mexico in economy class then US carriers.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Aeromexico customer review

(United States)

JFK-CUN-JFK. Why bother asking me online what seat I want when I cant even get it when I book months in advance? Once onboard it was quite stuffy and hot. Surprisingly they did serve a meal. The return was ok but the cabin crew were pretty rude and unfriendly. I wouldn't recommend Aeromexico unless you looking for a cheap flight and have no expectation.
Seat TypeEconomy Class
Value For Money 12345
no
10/10

Aeromexico customer review

(United States)

MEX-MIA on a Boeing 737-800. Full flight and despite this the airline manages to board everyone very quickly. The crew of Aeromexico have a very high Uniform standard and are very professional. On this 2.5 hour flight I was offered a complete breakfast drinks including alcoholic drinks newspapers and headphones. Their Hub in Mexico City is definitely the best terminal in North America.
Seat TypeEconomy Class
Value For Money 12345
yes
4/10

Aeromexico customer review

(Canada)

YUL-MEX one way. Aeromexico is the only airline to have a direct flight from Montreal to Mexico City. 5 hours flight very disappointed being the first time flying with them. The aircraft a 737-800 looked very tired and dirty no personal ICE what am I doing here staff food so so at least the cabin was almost empty so I was able to stretch my legs through the flight to not get bored at all. As usual some people are luckier than others in my case it turned not a nice experience. At least we arrived almost on time.
Seat TypeEconomy Class
Value For Money 12345
no