Aeromexico

✅ Trip Verified | Both our flights were delayed. The outgoing flight to Mexico City made us sitting on a hot runway for more than two hours. The delay on the way back to the US made us miss our connecting flight to our home destination. We needed to cover a hotel room on our own for the night while we waited for our rescheduled flight home. When we asked for a clarification and compensation, the company flat out denied any responsibility. Don't book with Aeromexico if you can avoid it. They can't get you there on time and have awful customer service.

Not Verified | When we got to the airport and they charged us $150 to stow one bag. We were appalled by the cost but was left with no choice. When I checked my account a couple days later, they had charge us twice for that bag and then added a third charge of $100. So, $400 for 1 bag. After submitting the concern which was very difficult in itself, they responded 5 Weeks later. Asking for more information. I sent requested info. They came back and asked for even more info and one of the requests was an image of the credit card used to pay for the bag. That didn't sound right, and I contacted my banks fraud department. My bank advised me to never send an image of a credit card to anyone. So now my bank is investigating this. I doubt if we will ever get our money back. Lesson learned. Never fly AeroMexico again!

✅ Trip Verified | Their customer service is the worst, especially when you are in a foreign country. No one to help and the only option they have to go purchase more tickets. After purchasing 1st class tickets, our tickets were canceled and no was was able to help us, not even the airline. Unbelievable, especially since we had insurance on our tickets. Ended up spending the same amount again to catch a flight home for 4 people. Disgusted! If I could leave 0 stars I would.

✅ Trip Verified | I just tried checking in with Aeromexico from Cancun to Mexico City and they gave my wife and me middle seats in different rows (I didn't pay for specific seats). Then I tried to change our seats and pay for "comfort" seats (same as economy but further forward) and was bombarded with attempts to sell me First Class seats (same as economy but further forward). When I paid for the "comfort" seats the payment "failed" and then I tried again and the exact same seats were over double the price! The price increased by over double as soon as my payment "failed" for unknown reasons, and the comfort seats were now more than the upgrade to First Class! We'll just sit in different rows to Mexico City.

Not Verified | Worst experience I ever had in a flight. The ticket we purchased for my baby son was sold twice to another person. Instead of helping us to accommodate and find a solution for our 1 and a half year old son seating, the airline officers and a supervisor blamed us when we were already seating before the flight and accused us in front of the passengers of passing security with the wrong reservation (which of course never happened) even though we showed the seat and ticket reservation with our son's seat number. Specifically, the supervisor was very rude with me, my wife and father in law that is an elderly person in front of the passengers. Unfortunately, me and my family won't be flying with this airline again, the disrespect and distress caused by the supervisor and his crew was not excusable, some passengers even said that they never saw such a disrespectful treat of someone with a baby. At the end, we decided to remove our baby's chair and take our baby on our lap, as we thought, the baby was stressed and cried most of the flight (that was the main reason we purchased the seat in a first place). The airline hasn't refunded the purchased seat yet and haven't apologized on the incident, or the fact they sell same seats tickets to different people

✅ Trip Verified |  Words cannot adequately express the level of frustration and disappointment I have experienced with AeroMexico. My recent trip to Salina Cruz, Mexico turned into an absolute nightmare due to their abysmal service. Not only did they lose my essential surfboard bags, but their customer service has been shockingly unhelpful and downright rude. Despite numerous attempts to reach out for assistance, I've been met with nothing but callous indifference and even had the audacity of being hung up on. It's been almost a month since my bags went missing, and AeroMexico has shown zero urgency or accountability in resolving the issue. This experience has soured what was supposed to be an exciting surf trip, and I implore anyone considering flying with AeroMexico to think twice. They've demonstrated a complete disregard for their passengers and their belongings.

Not Verified | I booked them through Chase Travel Portal. Unfortunately, I missed my initial flight from LAX to Mexico City due to a check in error. I checked in on the Aeromexico app, and received my seats AND the boarding passes. I get to the airport and Aeromexico said I didn't check in and explained that I had seats 11D and 11E, but was unable to pull up the boarding passes on the app because it was too late already. An Aeromexico employee put my girlfriend and I on a standby list and after 8 hours, we were able to get on a flight to Mexico City. Upon speaking with numerous amounts of Aeromexico agents and Chase Travel agents, I was guaranteed a flight back since I did take a standby flight from Aeromexico. I wanted to confirm once I landed whether this was true, and unfortunately, Aeromexico said it wasn't the case and that I would have to buy a whole new ticket. I contacted their customer support and I haven't received anything regarding that. I had to pay $800+ just to get a last minute flight back to LAX. Aeromexico is absolute trash and I saw this with no respect what so ever. I review places on Yelp all the time and I NEVER give a bad review, but Aeromexico wants me to be stranded in Mexico City without giving me a flight back home.

Not Verified | When I purchased flights, for an additional fee I was offered a more flexible option for changing flight dates. I took the inbound flight, then thought to return a week later than planned. When I tried to use it, the change fee was more than the round ticket itself. I went to the airline website and purchading an one-way ticket was even cheaper than changing the date. In my case I wasted money for a "flexible" ticket.

✅ Trip Verified | If you ever consider flying with Aeromexico, I strongly advise against it. In my personal experience, this airline has demonstrated a lack of professionalism and reliability. One of the major issues I encountered is their frequent changes in flight areas without providing sufficient means for passengers to stay informed. The availability of screens displaying these changes is limited, and there is a notable absence of announcements in English or bilingual employees to assist non-Spanish speakers. During my journey, which involved a stopover in Mexico City on both the outbound and return flights, I encountered a distressing situation involving my 87-year-old grandmother. Aeromexico staff separated her from the rest of our party, despite the presence of completely vacant seats on one of the flights where we could have easily been accommodated together. When we approached the employees for assistance, they claimed there was nothing they could do, leaving us feeling frustrated and disappointed. Regrettably, the most appalling customer service experience occurred on our return journey, as well as on our way to our destination. All members of our travel group contracted a parasite during our trip. As we were boarding the flight, the airline initially announced that they would wait for a passenger in the bathroom, only to abruptly change their decision and close the doors, leaving us behind. It is common for groups traveling together to prefer not to leave anyone behind, and this unexpected action forced us to endure a gruelling 12-hour wait at the airport. Even after spending approximately $580 per person for the return trip, we encountered further rudeness from the Aeromexico staff during security procedures. Considering the involvement of three countries in our travels, one would expect a certain level of customer service, but unfortunately, Aeromexico failed to meet even the most basic standards. I strongly recommend exploring alternative airlines and investing your money elsewhere for a more satisfactory travel experience.

Not Verified | Absolute sham of an airline. They offer me an upgrade to Business class - I paid £3100, they took my money and then I ended up in Main Class - I spoke to them and they stated that it was a system error and they would refund me - that was over 7 days ago and still no refund so going to have to make a claim with my Credit card. Awful to deal with - you keep getting fobbed off, I'm convinced they lie to you or make things up just to get you off the phone. I've also noticed that there a Facebook page set up for disgruntled customers who have also been scammed by the Business class upgrade offer. Stay clear of these cowboys.