Aeromexico

ATL-MEX this was the worst experience I have ever had with an airline. I was on time (1.30pm for a 3pm flight) at the check in counter and was sent to another counter Delta. When I was turned away there as well and sent back my flight had been closed for 5 minutes and nobody could help to get me on or even rebook me to the next available flight. After being stuck at the terminal for over 5 hours hanging on the phone with travel agent and Aeromexico I had to leave home again. I was told to go the next day to the check in counter where I again was told to pay a penalty to get rebooked. I redeemed my skymiles and booked another ticket.

I had a great experience with Aeromexico on a round trip from Las Vegas to Guadalajara. The aircraft was very clean. The loading process was efficient and quick. The flight attendants were very professional and all were bi- lingual. The entire staff of Aeromexico were pleasant and concerned with customer satisfaction.

Flew London to Mexico City no entertainment on 12.5 flight! Very uncomfortable no footrests and not a lot of space. Staff on the way back were rude and impertinent when I asked for a 3rd glass of wine (thimble sized) we were curtly told that we would not be served drinks for 9 hours and that you're only allowed 1 or 2 drinks which is new to me. Staff seemed reluctant to do any work and viewed it more of an inconvenience than their actual livelihood. My seat didn't recline so spent 10 hours on an overnight upright. Food was rubbish as well.

MTY to CUN via MEX. MTY to MEX flight was delayed and they didn't do anything about it so I missed my connection to CUN then customer service gave me the run around and tried to charge me MXN$300 to put me on waiting lists for flights they clearly knew were oversold. Aeromexico left me stranded in the airport overnight and couldn't be bothered to offer board and a meal. Hadn't it been for my helpful travel agency I might as well been left there for 3 days until my returning flight to MTY. MEX to MTY was delayed as well as apparently the crew was stuck in TIJ. I'll never fly Aeromexico again.

Horrible experience with missed connection. My arrival in Mexico City gave me 1.5 hours to catch my connection to Merida. Our flight was on time so I expected to be ok - but quickly saw that I had a long wait in Customs. It took over an hour to get through that line-up. Carried my bag as fast as I could up to the area where connecting flights were to drop bags off - and to another line-up. The rep working there told me it was too late to catch my flight to Merida. It hadn't left but doors were closed. She told me to go and get a new flight across the hall. When I arrived there the rep told me that I must buy a new ticket. I was shocked. No other airline has ever made me pay for a new connection when I have been held up in a Customs line-up. Even the supervisor on shift would not bend. I could not believe this airline would treat a customer so badly. I had run as fast as possible between customs and baggage check-in - only to be told by the unfriendly agent that "1.5 hours is enough time" to catch my flight. So I paid for a new ticket - no choice! What stung even more was the feeling that AeroMexico just didn't care what happened to their customer arriving alone in a strange city. Never again.

Tonight I went to the airport to board my flight from SFO to Cancun. I got there in plenty of time and had 2 bags to check. Their website clearly states that the first bag is free and the second bag is 50 dollars. When I got to the ticket counter the agent told me that the flight was fully booked and they were only accepting passengers with one piece of luggage. They were not accepting a second bag even if you wanted to pay. I asked them what I could do and they said I could board the flight but only if I left one bag behind. Forcing passengers with more than one luggage to give up their seats on an overbooked flight so they could solve their over booked flight without any compensation. If you ever take Aeromexico don't assume you can just pay for an extra bag. You can take 2 bags but you may have to either leave one behind or get moved to another flight. I let them move me to a flight the next day. I had to take all my luggage back home lugging it up the stairs because the escalators weren't working. No More Aeromexico for me.

MEX to CDG in a 767-200 that was at least 25 years old. The business class seat was not working well and there were no in-seat monitors. The service attitude was not pleasant. The stewardess greeting people at the door were not even smiling. Overall poor quality especially considering that the price paid was the same as the price of an Air France flight which I took on the way back and was incomparable.

LAX to MX City was ok but seat old and lumpy. First trip to Mexico and employees could have been more welcoming. Mother 71 not feeling too good had to make several pit stops as we were misdirected twice to our gate but we still made it 20 minutes before flight time. Not good enough gate was closed and we were sent away. We stopped at what was supposed to be Customer Service in time to hear another couple being harshly criticized for not being at the gate an hour before flight time and forced to buy new tickets to get to Cancun. My mother was so upset and didn't want me to have to buy more tickets but they knew I had no choice. This was the start of our trip and they knew it! On our return flight people were walking onto the plane minutes before the doors closed and the engines started.

BOG-MEX MEX-CUN CUN-MEX MEX-GDL GDL-MEX MEX-BOG. I booked a multi-city including 2 international flights and several domestic flights I can say that the only good thing about Aeromexico is their business lounge. Onboard the aircraft its a complete nightmare service is the worst I have had seats are dated and not comfortable inflight entertainment is poor and food is awful. I would strongly advise against flying with them.

Mexico City to Cancun in Business Class. Lounge in T2 is ok. Flight attendant wasn't very friendly. Only drinks and no food served on the 2.15 hr flight to Cancun. Very poor service. Seat was ok. No entertainment.