Aeromexico

Flight 636 on Sunday 2-23-14 (MEX to ATL). In Mexico City they wanted to weight my purse and wanted me to pay 2 kilos extra. Why do I have to pay if my belongings were under my seat? They don't accept dollars just pesos. I have never travelled on an airline that would weigh my carry on luggage or personal purse. The customer service reps at the airport in Mexico City were rude. Flight attendants were nice and helpful. I will never travel with Aeromexico.

ATL-GRU via MEX. Thought I'd found a good value on a business class ticket that would let me earn skymiles. Wrong! I flew in business both ways but only got skymiles one direction because of the "class of service". (The leg where I got stuck in the middle seat is the one I earned miles on.) "Middle seat in business class" you might be saying? Why yes. Not the seat I reserved when I booked but the seating chart at that time didn't even show a middle seat. Would not recommend don't plan to fly again myself.

I booked my trip to Santiago de Chile from San Francisco with AM just because they were skyteam partners. The inflight service was great. I was allowed to priority board with my delta silver status. I even got access to skyteam lounge in Santiago without asking. Food was a bit of a let down especially since I requested a vegetarian meal. Other than that the entertainment was good not hundreds of choices but I found the selection of movies and programs fresh and entertaining. All four legs of the flight were on time and staff were very helpful. Even though I didn't know any Spanish I was able to communicate which is often a problem. Overall be it luck or their usual code of conduct I had a great experience with AM and would recommend to any one. Economical and comfortable despite a 16 hour trip.

Los Angeles - Mexico City - Cancun / Merida - Mexico City - Guadalajara - Culiacan - Los Angeles. Staff not terribly helpful. I was initially booked on Los Angeles to Mexico City via Hermosillo with only a 45 minutes connection in Hermosillo. Was told by the staff at check-in they were not sure if that is sufficient time for me to make the connection but they would not change my flights because that's the way the ticket had been issued. In the end they changed it because the Los Angeles to Hermosillo flight was overbooked. Guadalajara to Culiacan departure was late so along with a couple of passengers we missed the Culiacan to Los Angeles flight. All the announcements for the late departure from Guadalajara was only in Spanish though when asked one of the flight attendants would occasionally kept me updated. Passengers were given the option of flying via Mexico City arriving about 12 hours later or to continue on to Tijuana and making our own way to Los Angeles at our own expense. Check in was very slow on all flights. Seems that for most of the departures in Mexico there is a system for printing your boarding passes at the machines in the airport but even then the queue for bag drop itself is at least 1 hour long including in Mexico City. The domestic lounge in Mexico City was reasonable. Hot food station (soup) was manned by staff. Was not particularly impressed by how the waiting staff asked for tips twice (once before serving the soup and once after serving the soup at the counter) when all they are doing is their job.

Flew the new 787 in business class from Paris to Mexico city on Dec 19th. Flight attendant refused to speak English. Served dinner about 45 minutes later than in economy class meal was lukewarm. Exactly 5 minutes later she showed up again noticed that I was still eating and asked me if I was done. The reason became clear right after desert was served. On this 12 hour flight there is only service in the first 2.5 hours and in the 90 minutes before landing. 8 full hours there is no flight attendant no drinks no snacks. They expect you to sleep and not bother the flight crew. If you can't sleep it will be a long flight. Entertainment is very limited. Movies in the section new are at least a year old. You have about 10 to choose from. Watching out of the window is prohibited by AeroMexico. The windows will be darkened 15 minutes after take off until 5 minutes before touchdown. Service was better in economy class on this flight. Expect AeroMexico business class at the level of "Premium economy class" on any other skyteam airline. For sure not worth the extra money.

GDL to LAX. It was a very pleasant flight for many reasons. Staff were very friendly and willing to help with any question. The food served was good for a 3 hour flight. They served yoghurt with cookies and fruit. There was inflight entertainment but no option all that there was available is what they played. Overall I really liked this airline and am willing to fly with them in the future.

I had an excellent flight from MEX to JFK on New Year's Day on one of their new 787s. Check-in staff was helpful and well-organized. We boarded and left on time. Cabin staff was professional and friendly; the breakfast frittata was great and there was a variety of movies to choose from during the flight. They even offered wine in Economy Class. The 787 is a great plane and flying in this plane was a great experience. We arrived at JFK 30 minutes early.

I had a positive experience with Aeromexico from JFK to MEX via Cancun on Christmas. JFK check-in was efficient with no extra fees for checking a bag. They also served complimentary breakfast which was a decent omelette. Cabin staff was friendly and professional. We left and arrived on time. I had a 3-hour layover before taking a flight to Toluca (at a bargain fare) and asked Cancun check-in staff if I could change that leg of the trip to MEX. I was switched to an earlier CUN-MEX flight at no extra charge. The aircraft from CUN to MEX was brand new and spotlessly clean. We left and arrived on time.

Oaxaca / Mexico City / SFO. After my last traumatic experience with AeroMexico I am not looking forward to my next trip next week. This really is the last time I will fly with them - going to pay more for United flights that go through Houston. It was amazing to read some of the reviews below that mirrored my experience. I missed a $150 flight and had to pay $600 to rebook! No sympathy. I was there at the gate 2 hours early so it wasn't that I was late. I hadn't got my passport stamped by immigration because I didn't see the table and even though I was told I had time to go get it stamped and I ran they closed the gate and I missed the flight. All the employees I dealt with were very cold and even seemed to take pleasure that I had missed my flight and had to buy a new ticket. There are so many bad reviews here that I hope others will refrain from using this airline until they adopt a more user friendly attitude.

ATL-MEX-ATL in addition to my earlier review I want to add the 2nd part of worst experience I had. Redeeming my skymiles I booked ATL-MEX a new ticket as Aeromexico was not willing to rebook me. At the end of my business trip in MEX I tried to check in for my return flight but I learnt that they have an internal policy that if you are not on your first flight they cancel your booking for the second flight. To get home I had to buy another ticket. The SkyTeam should really choose their codeshare partners more wisely. Never again.