✅ Trip Verified
| I travelled with Aeromexico to Medellin Colombia and on arrival my bag was not there. After talking to an Aeromexico service desk , I was told the ‘system’ was down so She could not track my bag. So I asked to fill out a lost luggage form - I did this (with my friend who speaks Spanish as her native language) and was told to call the Aeromexico Medellin number the next morning. My bag was never found and after 21 days I was told to compile a list of the items in my backpack , along with receipts and that I would receive compensation for all items with receipts and 25% of the value for the items without receipts. I did this and from what I was told - I was eligible for almost $2,000 in compensation. I received an email back informing me I was not eligible for compensation because the report was ‘made by courtesy’ . I replied asking for further explanation and received no response, I called the Medellin line and they told me it must be a mistake and to send the email again. I did this and received the same response , again I asked for further explanation and received nothing. When I checked my bag in st Mexico City - the attendant was slow and rude to both me and my Colombian friend. My friend saw him ticket my bag but we found out later that he did not give us the corresponding tickets for the bag. It’s extremely shady, and although I still don’t have an explanation - it seems that the attendants did not give me the correct forms to fill out or did not enter my missing bag into the system. To Make an insurance claim I have to prove I have made all lengths with the airline first. This is impossible as the phone lines never answer and there email correspondence is ridiculous. Even as a budget carrier I expected more. At the very least and explanation and compensation for my immediate expenses - I was left with nothing and lost many items not just of financial value but personal too.