✅ Trip Verified
| Mexico City to Santiago de Chile. A complete disappointment, I thought Aeromexico was somehow a "professional" well managed airline but looks like it is not the case (no comparison to the average Skyteam standard). The Club Premier Lounge in Mexico City is a joke, I wanted to take a shower after my redeye flight from JFK and at front desk they directed me to the SPA: at 8AM the SPA manager told me showers would be available from 9AM, when I popped up at 9AM I was told by another representative that they never open before 9:30AM. As I got nervous and complained for that, she would eventually call the SPA manager and at the end they agreed that at 9AM there was another guest booked - who never entered the SPA so it went from joke to fraud. Boarding was an "all in" experience since the different boarding groups lines were not enforced. FAs nice but felt like an amateurs crew, with no shared guidelines on how to greet, serve or respond to biz class passengers. This "confusion" feeling lasted the whole trip, since I was skipped for no apparent reason from the pre-departure drink (at that point I was too tired to complain), after being served the main course I had to ask twice to have some bread as well, and drinks refills took forever; surely having only 2 FAs for a whole 32-seats business class cabin does not help. Food I would say average although options were limited (just 2 for main course, compared to 3/4 on most airlines). The seat was probably the worst part of this flight: really really narrow, somehow short when in lie-flat position (I'm no giant, 180cm/5,9 feet tall) so that I had to sleep on a side, the headrest is so thick that it gets annoying when you place the pillow on top of it as your neck innaturally bends. But most of all, the seat is not completely flat, there are some "bumps in the wrong places" that make it uncomfortable; luckily I asked for another comforter and placed it on the seat as some sort of bedding and it worked ok, otherwise probably I wouldn't have slept at all. Amenity kit on par with other airlines (probably better than AA shoe sack but no comparison to the new BA The White Company pack on Club World or Ferragamo on AZ). Overall a bland experience, with a big con on the seat which is crucial on a 10 hours flight.