Aeromexico

✅ Trip Verified | This is the worst airline I have ever experienced. We spent an extra 60$ to get better seats at check in and we ended up missing our connecting flight and they gave us awful seats even though we paid to get good seats! The staff was super rude. Not to mention we missed our flight because they didnt get us there in time. Our returning flight was delayed for nine hours. There were other returning flights that were earlier but they didn’t put us on any of them. We bought these tickets five months ago. Will never fly this airline again.

✅ Trip Verified | This airline doesn’t even deserve 1 star if you ask me. Myself, along with a group of friends had booked a round trip from Vancouver to Peurto Escondido with a connection in Mexico City. After booking our trip, our flights had been changed at least 4 times leaving us with a 6 hour layover in Mexico City which none of us were happy with, as we had planned on arriving in Puerto earlier that day. Because of this change we all decided to book a flight that would get us to our destination sooner, therefore missing our connecting flight. We assumed everything was fine as all of us continued to receive emails regarding our trip home with Aeromexico, we were even able to check in for our flights online. Little did we know, because we had decided to miss that connection in Mexico City, Aeromexico decided to cancel all of our return trips with no notice. We found this out because a friend of ours had left a day early and gave us a heads up so we called the airline. They were able to reactivate some of our tickets but 3 of our friends were forced to pay another $1200 to buy seats on the same flight back that they initially had. They also do not put the correct gate on the boarding pass or light board which makes for a very stressful airport experience.

Not Verified | We had a problem with our original flights with another airline to Mexico and couldn't miss our hotel reservation. Brian at Aeromexico not only went above and beyond to put us on new flights, he made sure our baggage fee was waived and if that wasn't enough, hand delivered our connecting flight boarding passes when we already boarded the first plane. Although the flight was expensive, you seldom see good service like that!

✅ Trip Verified | In all it was a good flight. The seats we were saying sitting at the emergency exit the seats were quite bad. I’m a bit overweight person have a big tummy and I could not get into the into one of the washrooms only one washroom I could get in on the right side. Why do they make these washrooms so small the doors that’s very sad. Overall, we had a great flight, and went to next flight to Aguascalientes.

Not Verified | We had a terrible experience checking in with Aeromexico in Mexico City. We bought our return flights with WestJet with whom we have free baggage. The staff at Aeromexico stated that they were unable to verify the free baggage claiming that they don’t have a partnership with WestJet. The staff were extremely rude and unhelpful, lacking customer service skills.

✅ Trip Verified | Aeromexico changed my flight twice before our scheduled departure date and our outgoing flight turned out to be an overnight layover. They offered no hotel accommodations and wanted to send my luggage to the final destination. After 2.5 hours of waiting at our 1st arrival, we recovered our luggage so we can wash up before our next flight. Again, no accommodations were given or food vouchers. Our flight going home, same thing - 7 hour layover and no food vouchers to eat while waiting at the airport. We were forced to buy the overpriced food at the airport both times. We lost 2 days of vacation because Aeromexico changed our flight! Also, the WiFi did not work on the flight home and the plane was much smaller, making it a very long and uncomfortable ride after waiting 7 hours at the airport. Do not fly with Aeromexico. They do not care about their passengers. They want to squeeze as many people into 1 plane as possible, even if it means changing your schedule.

Not Verified | Worst Mexican airline I have ever traveled. I bought my tickets 8 months before and they overbook the flight and we couldn’t board that airplane after waiting 4 hours or more in the airport with two little girls that were tired and starving. Plus the time dealing with them to give us another option to flight to Los Ángeles, at least they pay the hotel and meals for us for one night. The next day the flight with a delay of 2 hours. Horrible service, we will never travel through Aeromexico never again.

✅ Trip Verified | First and foremost, why do I pay for seats and not receive them, it's a waste of my monies to pay for a service and not receive what I've paid for. I've been on this airline 4 times in 2 years and it still the same bad service and not getting what I paid for. The aero app is useless, never works and never has my downloaded pass, I go from second class row 5 to the back of the plane - stealing money they are. Parent Delta is just as bad, same as above, then they act as if it's all new to them and never heard of issues. Also unless you apply for credit card you get no skylines, I've been four times and haven't received.

✅ Trip Verified | Got bumped because flight was overbooked. Travelling with 5 children I asked them to offer compensation to others as we wanted to fly. Very unhelpful staff. Second time this happens. We now have a 8 hour wait and will arrive at destination after midnight. Wait time at priority line was more than one hour. Never again will i fly them with my kids. Not worth the stress not knowing if you get on despite their setvice inflight is ok.

✅ Trip Verified | I’ve flown with Aeromexico before and had a great experience which is why I felt confident in inviting first time flyers. I cannot stress how disorganized, unprofessional and non accommodating our experience was. We planned a month in advance, bought out tickets, rented a car and airbnb and all fell through because this airline decided to give our seats to other people and we were only 5 amongst 20 other people experiencing this problem. The employees there to assist ended up crying and screaming on how overworked they were while we had to wait for a 7 hour delay. Everyone had a stressful day and it’s understandable that things may go wrong but the level of disregard to the guest was shocking. Never again will we fly Aeromexico ever again.