Aeromexico

✅ Trip Verified | Uneventful flight on new years. Check in could have been better organized - no point having zones if there is no coordination. Crew were in a good mood and mostly helpful. Snack was ok but not much. Entertainment system had an error so that all movies and tv show only played spanish audio. This had also happened on the first flight.

✅ Trip Verified | Of all the North American carriers I have flown (okay there haven’t been that many, but enough), AeroMéxico is one of my favourites. The equipment is modern, well-maintained and clean, and the staff are friendly, bilingual and efficient. Our 4 ½ hour flight from México City to Toronto was over before we knew it. The legroom was normal in comparison to other international airlines and the food was actually quite good – the service was great.

✅ Trip Verified | What a pleasurable, although very short flight. Queretaro (QRO) airport even had skybridges. Although the crew didn’t have time to pay us much attention the brief exchanges we had were very pleasant. There was no time for a meal/drink service, but at least we enjoyed the 2 x 2 seating configuration with okay legroom to make the flight an brief comfortable one.

✅ Trip Verified | Everything was just average. The ground staff at London and on the return at Mexico were more pleasant to deal with than the absent crew on both flights. Food was bland and the same in both directions, chicken or pasta, then eggs or pancakes (which were literally 2 dry pancakes). Only see the crew at meal times - no walk through with water or soft drink outside of dinner service so 11 hours with minimal effort from them. Some of them also came with a serious attitude problem. IFE was decent. Next time would go BA.

✅ Trip Verified | The flight to Mexico City was good, quite wondered why this airline has such bad reviews. However, our return was an extremely stressful situation. We performed our check in 23 hours prior to our flight. We printed our boarding passes (seats also assigned!) just to show up at the gate and to be told that "our boarding passes are not valid and we are not in this flight". Don't fly Aeromexico unless you can take surprises of over selling and to be lied. $$$ is more important then customer satisfaction.

✅ Trip Verified | I have never experienced such a disaster of an Airline. 16 hrs stuck in the airport with no solutions and no staff cared. After decided to call it a night because of no solution it took me 2hrs to get my luggage. Then supposedly my luggage was lost until I gave them cash and it suddenly appeared. I booked a flight with another airline and left the following day. Now the battle began to try and get a refund and compensation for the hotel I had to book and meals. I submitted my Refund today and already gave me a date of revision for the 21st of this month.

✅ Trip Verified | Total scam. They cancelled the flight. And will not give a refund or a credit. Sent no alerts for cancellation. Our entire plane was stranded at airport with no flights out for 2 days. They have no customer service their chat is a robot and their phone numbers the people don’t care at all. Like I don’t think you could pay someone to care less. They said their flights are non refundable. No credits or refunds allowed even if THEY cancel due to THEIR plane having mechanical issues. Their customer service literally said don’t book Aeromexico because their rules are strict. You will be stranded and have to pay 3x as much for a new ticket with another airline.

✅ Trip Verified |  From check-in to deplaning the staff were always friendly and helpful. Ground services were smooth, and the in-flight team did the best they could on the short-haul leg from Querétaro to Mexico City as pleasant as possible- at least we got a bottle of water. For the price and ease of connections a definite do again. Gracias

✅ Trip Verified |  From check-in to deplaning the staff were friendly and helpful. The transfer was a long walk, but easy, and the in-flight team made the long-haul from MEX to YYZ as pleasant as possible. The meal was as you would expect on today's in-flight service menus, For the price and ease of connections a definite do again. Gracias

✅ Trip Verified | We were traveling with an infant. When booking the ticket it showed clearly that the baby was allowed one baggage of 25kg, while the parents could travel with hand luggage only. When we checked in however, this didn't show and at the counter they wanted us to pay for extra luggage. I showed them the screenshot and it suddenly was no problem anymore. I am disappointed with the airline.