✅ Trip Verified
| In brief, they cancelled my flight and then gave me the run-around when I tried to get a refund. In July of 2020 I bought a round-trip ticket London-Cancun for a friend for travel in August. Three days later they cancelled their London-Mexico City flights for the entire month of August. I called to find an alternative, but they couldn't offer me anything, save for travel credit. When I said I wanted a refund, the agent said I'd have to write to a dedicated email address. The email was returned as undeliverable, so I opened a dispute through my credit card, figuring I'd get my money back that way. AeroMexico objected to the dispute, saying my fare was non-refundable; they said I had credit to use within a year, minus a $200 no-show fee. A no-show fee for a cancelled flight. When I finally fixed the problem with their email address, they said that since I bought the ticket through a third party vendor (in this case Orbitz) I'd have to get the refund through them. Orbitz was helpful, but said they still had to go through AeroMexico for their approval before issuing a refund. Months went by, and all Orbitz could say was that the airlines are very slow these days and AeroMexico was not responding. So they have the manpower to object to my credit card dispute and keep my money, just not the manpower to approve my refund. I wrote to them several times about this discrepancy, but they never addressed that issue, just repeating I'd have to go through Orbitz. Let me add, I tried to be understanding. I can see that the airlines are strapped. I said I would accept credit in place of a refund if I could change the name of the passenger (which the rules disallow; remember I got this for a friend) and if the credit were not time restricted (which, so far as I can see, just helps them out even more). They said they could not do that because their policies do not allow it. Of course, their policies are under their control. They could change their policy if they wanted to, or just make an exception.