Aeromexico

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 452 reviews
5/10
3 star Skytrax Rating
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1/10

"never again AeroMexico!"

(United States)

Trip Verified | Panama City to New York via Mexico City. I have been to Mexico maybe 6 times in the last two years, including last week. This is the first time the airport crew took my passport in an envelope and kept it with them and won’t give it back until I reach Mexico. The reason being that my passport is from India and they want to understand my business in Mexico, my business is that I am returning home to New York through this pathetic excuse for an airline and I am legally allowed to walk into Mexico as I hold visas from UK, USA and Canada - never again AeroMexico! Once I got to Mexico, I was escorted into a holding room where they had 15 or so people who were in transit without legal grounds in Mexico. I had to show my documents to the officers in the holding room for the airline crew to realize they were wrong to do this. No apologies or nothing, the crew member just said she doesn’t know why “the people” in Panama did that. This was the longest 30 minutes of my life, I managed to take a photo without any of the officers noticing me. You can’t hold me hostage ever again Aer Mexico, no thanks!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePanama City to New York via Mexico City
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"seats are narrow and hard to sleep in"

(United States)

Trip Verified | Check in process was easy except for one very upsetting thing: I was not allowed to lock my luggage. I was told that mexico does not have ability to open a TSA lock and they might break my lock if the decided to check my bags while going through Mexico City airport. This was quite upsetting as I had valuables in my bag. I have to remove camera and other things out of concern that I may not see them again. Food service started with lunch. I opted for a Japanese meal since the western meal did not seem to be that good. During the flight they leave a few snack items but nothing appealing, a few Japanese things, no fruits, no juices. Cabin attendants just about disappeared after the meal service and did not seem to want to be bothered. Lounge in Mexico City was poor but this time it was not overrun with pool;ke and internet seemed to work well. This airline advertises free messaging and whatsapp access which is a complete lie. Both inbound and outbound internet was not functional even though I would have used paid internet! In short the seats are narrow and hard to sleep in. Airplane is clean, restrooms are cleaned frequently but otherwise nothing great. Flight from Mexico city to DFW qs co=mfortable and meal was OK.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteTokyo to Dallas via Mexico City
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"cheaper than any options"

(United States)

Trip Verified | Dallas to Tokyo via Mexico city. I picked this flight because of the price and type of aircraft. Aircraft from Dallas to Mexico city was a smaller one. Flight from Mexico city was late. Lounge at Mexico city was severely over crowded and I could not get room to sit down. We had to sit at the bar for a few hours as some people were laid out on the bench type seats. Food quality was equally poor. About as bad as Ahmedabad India lounge. As far as the flight goes service was mediocre, food quality was average. Seat was narrow making it hard to sleep. There was a long time when here was little food available and the choice of snacks left in a corner were far from desirable. Only good part is that this is cheaper than any options. Announcements were poor at best and entertainment was OK. One good thing was that they cleaned restrooms frequently. They claim to have free Wifi between Mexico City and Japan but it did not work on either flight (outbound or inbound).
Aircraft787
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteDallas to Tokyo via Mexico city
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

Aeromexico customer review

(United States)

Trip Verified | We were met at the door by a cordial flight attendant who checked our boarding passes, and then directed us to our seats. The 787-9 Business Class cabin is arranged 1-2-1, and our seats were the last on the left side in the front section, just in front of the walk-up bar. A flight attendant welcomed us with our choice of water or orange juice, as we were settling in to our seats. The inflight entertainment system played commercials and the safety video, and only then were we able to select personal programming. A menu was presented detailing the two main course options-on this flight fish or pasta. Following dinner I slept for at least 3 hours. Considering everything, very satisfied with the service and flight. Did not have the need to stay connected, so did not subscribe to the inflight wifi.
AircraftBoeing 787-9
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteNew York to Mexico City
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"Not up to standard"

(Canada)

Not Verified | Vancouver to Mexico City. Their premier / busineses seems like a joke. Sky priority check-in. When I hold my ticket show their people about to check in sky priority because I'm in business class, they don't even look at it, just tell me to follow other economy class to lineup. Until a few mins later, I try again, point at the class on the paper, then they stop chatting, open the block let me check in with their sky priority. After get on flight, my wife's tv is freezy, not working at all. My chair's leg lift up is broken. Could something really works here? We were paying for premier price for price service and equipment. Not a broken seats. And the bottom of the seat seems been broken for a while, the glue around seems very old. Priority luggage pickup. They did put the priority tag on the luggage. But when we waiting for our luggage, economy's luggage all went ahead then our's. Not up to standard at all.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteVancouver to Mexico City
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst flight ever"

(United States)

Trip Verified | Guadalajara to Chicago O-Hare. Do not recommend this airline. Do not understand how paying extra for priority seating gets you last on the plane. Also having your carry on baggage removed and taken down with all the other luggage just because the flight did not have enough space. Makes no sense that I paid extra money and for the staff to be rude and not find a spot to put my luggage at and just take it out and give it to a person to put down not acceptable. Do not recommend this airline what so ever. Worst flight ever. Not worth it.
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteGuadalajara to Chicago O-Hare
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"seats are comfortable"

(Canada)

Trip Verified | The plane left Toronto and arrived in Mexico City as scheduled. The seats are comfortable and the Flight attendants are respectful as this is a red eye flight.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteToronto to Mexico city
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"I will never give them my business"

(Canada)

Trip Verified | This was the worst airline I have ever bought a ticket from. I had to change my trip because of a death in the family and was looking forward to using my credit (after additional cost) however the cancellation policy was lost in translation and I was told I had one year to use it. Not the case. Two weeks after the one year mark of the original purchase I call to book and they’re sorry “I will have to take it as a loss”. I would have happily paid to extend it - now I will never give them my business. Good customer service doesn’t cost a company anything, and keeps people coming back. Disappointed is an understatement after the Experience with Aeromexico. Do not bother!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteToronto to Lima via Mexico City
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Clueless staff"

(Thailand)

Not Verified | Overbooked flight. Online checkin not possible. Clueless staff. Customer service close to non Existent. They give preference to family members of staff and off duty pilots, upgrade them to business flight before their frequent flier customers. To those they have no problem saying the flight is overbooked. I wonder if someone from customer service management reads these comments, it seems not to be the case, if they would use the feedback from these sites and implement them they could learn to become a national airline to be proud off. But it seems there is not even any willingness.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMexico City to Monterrey
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"how bad the customer service is"

(Canada)

Trip Verified | Vancouver to El Salvador via Mexico City. I can not put into words how bad the customer service is with this airline and the lack of caring and inability to provide a basic level of service. We did not even make it onto our flight due to outrageous prices to re book a flight on top of our original purchased tickets and with penalty fees. We lost a vacation and a lot of money. I do not understand how an airline is allowed to operate out of a Canadian airport and only offer by phone customer service back to the defunct business they are allowed to run in Mexico. I hope that if anyone reads this before considering flying with this airline please re consider at all costs. This airline is criminal.
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteVancouver to El Salvador via Mexico City
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no