Aeromexico

Aeromexico needs to improve customer service in Mexico City airport. There is always a delay on its flights that depart from this city. Also, there is hardly ever a flight status update on the screen so you have to go and ask and find out what's the status of your flight. Also, they should work out transportation from bus to plane. The bus is very compact and very hard to take 1 carry on with you in the bus.

I still hear a lot complaints about the dreaded Aeromexico ground service in Mexico City, but this time I happened to find some very helpful employees. However, there is still work to do in this area as I saw some passengers being mistreated by Aeromexico staff. The airplane was retrofitted with the new interior and was in perfect condition. Inflight service was nice and efficient. We only received a small snack and beverages, which were enough for this short trip from Mexico City to Cancun. Entertainment was great. I like flying this airline when things go well.

Aeromexico from Mexico City to Nuevo Laredo. The check in process was good and very quick, however they had 3 or 4 counters for passengers traveling with 1 bag only (such as myself) for this to be dropped off. Whilst I think that's a great idea, unfortunately these were all closed. So I had to stand in a very long line to do this for counters for different purposes, other than just drop 1 bag, and there were many people traveling with just one bag. The ground staff was kind as well the cabin staff. Another dislike was the remote terminal, considering there were several empty gates.

Mexico City to Miami on Aeromexico. The new airplanes are good, but the problem is the service. Always the cabin staff takes the luggage compartment from the first rows meant for business class, and the business class passengers need to put their luggage in other places. You need to choice between the pillow or the blanket - come on, this be supposed to be business class. You don't get a printed menu for select the food.

My first time flying with Aeromexico, from Vancouver to Mexico City. Purchased ticket on their website months before flying. Standard seats confirmed. Try to check in online but was not able to. So I called them. They said I could not check in because I selected an extra charge seat and had to pay more for that seat. But I selected a Standard seat, my seat was changed by the airline. I had no choice but to pay an extra $89.00. Tried to check in online (return trip) no luck. The planes are old but the service was not too bad, but lacks speaking proper English. You get a meal, drinks and alcohol for free. I am on the fence regarding flying with this Airline again.

This is the second time I flew Aeromexico and would not fly with them again. Tried to check in 24 hours before with booking number that was incorrect. Three hours later, was notified by Aeromexico by e-mail that the check in number was wrong and changed. That cost me a good seat. Connecting flight to Puerto Vallarta was very inconvenient due to gate not posted until less then one hour before (same on first time with ). Hanging in airport waiting for gate was frustrating. Arriving in Mexico City immigration given wrong information out to get a different boarding pass. Flight to Puerto Vallarta at gate 74 - went to gate - had to get bus that drove around the airport twenty minutes before arriving to the plane for flight. Boarding at gate 74 was told to get on six. Six what ? It turned out it was for the bus six to board to fine plane. Followed the crowd to bus six. Mexico City terminal 2 gates and ticket agents on same floor - different for most airports where the ticket agents are on one floor and gates on upper floor. Nothing posted to where the ticket agents are located. No one speaks English - at all!! Asked one agent at Aeromexico ticket desk a question and he was rude and and told me he was tired. All in all it could have been a nightmare except I fly a lot and have experience, but definitely would not fly with them again.

Even if it's a Boeing 777, it's getting old and on my flight to Sao Paulo I flew Business Class. Business class seats are old, and you can feel the metal under you! Flight attendants are cocky and lack serious service orientation. Flying back to Mexico City on Premium Economy, the limited onboard service. Important to mention that to me, Club Premier is probably the worst frequent flyer program. It lacks of clarity, difficult to know how many miles you need for your next tier, upgrades are a joke, selective and random without clear rules. Instead of making a happy customer, you feel embarrassed for "begging" for upgrades. The mobile APP is worthless. Aeromexico is abusive knowing their dominance in the Mexican market.

London to Guadalajara via Mexico City. I flew Aeromexico for the first time to visit my GF's family in Mexico, and I was pleasantly surprised at how good the service was. The journey started at Heathrow Terminal 4 (which is pretty bad) but onboard I was treated to an extent of luxury that some bigger airlines have forgotten. My connection in Mexico City was smooth and well organised with a minimum waiting time for my second flight. A great airline and will recommend to anyone to fly with them.

Flight was fine but check in just before Christmas was a nightmare! Why does it take so much longer to check someone in at Mexico City than anywhere else? Well over an hour waiting in the queue with announcements apparently designed to threaten people in the queue that if they didn't get to the desk in time they wouldn't be allowed to fly. The last minute queue was almost as long as the normal queue. Everyone I saw who was "late" was still allowed to check in so why does Aeromexico feel it necessary to raise stress levels by threatening people with no check in when simply processing people faster would actually be good customer service!

I bought a ticket from Mexico to Guatemala and the flight back. When I took the plane to Guatemala on 9th December I brought with me two luggages and nothing happened. When I took the plane to Mexico at 26th December I had to pay 54 USD for the second luggage, they said it was "Periodo de Embargo" from 10.12.2015 to 15.01.2016. It's fine if this is the rule but Aeromexico didn't inform to my anytime, if I would be informed when I took the first flight I would be able to leave one luggage but I couldn't do anything. I had to take my both luggage with me and pay what they asked. Even I didn't receive any information by mail previous to my second flight. I would never recommend the airline.