Aeromexico

Orlando to São Paulo Guarulhos via Mexico City. Service on both these Aeromexico flights was very inconsistent and the people in the airport were very rude. Lounge at Mexico City is one of weakest lounges from Skyteam airlines, and the staff there just look for tips. The food inside the lounge is a joke and the receptionist at lounge the worst at all. The Boeing 737-700 offered no inflight entertainment and on the Boeing 777-220 to São Paulo this worked poorly.

Oaxaca to Torreon via Mexico City with Aeromexico. It was a bad experience, from Oaxaca we were informed that the connection to Torreon had been canceled by a delay due to air traffic. But the only thing they offered us was to change the flight to the next morning. We were not offered any alternatives or help to resolve the doubts we had. Oaxaca to Torreon via Ciudad de Mexico. Una mala experiencia, desde la ciudad de Oaxaca nos informaron que la conexion con torreon se habia cancelado por un retraso debido al trafico aereo. Sin embargo lo unico que nos ofrecieron fue cambiar al vuelo de la mañana siguiente, yo venia recien operado y no fueron para ofrecerme alternativas de hope daje, no habia quien resolviera las dudas que teniamos.

Guadalajara to Oaxaca via Mexico City, and the flight left 45 minutes late. There were no Aeromexico employees to assist us to connecting flights. The seats were bigger than economy, but we were not offered anything more that a drink and peanuts, as far as snacks. It was a short flight and I expected a small snack. Nothing was offered.

Buenos Aires to Mexico City. I requested Aeromexico Plus seats but when at the airport my seat was taken. People at Buenos Airport were kind and solved it as the aircraft was not full. The price for this upgrade requested and paid in Mexico was higher than what was offered to me in Buenos Aires. Service onboard is poor. Dinner was served and only a few minutes after the flight attendants came by to pick up the tray. Not enough time to eat. Once I had finished I called to have the tray removed from my seat, and it took a long time until this happened. Many smiles, no service.

Service on board is good, but the seats on the Boeing 737-800 Tijuana to Mexico City flight were old and uncomfortable, and no entertainment whatsoever is available. The use of the B787 on the MEX-TIJ connection is excellent. The flight attendants were available to provide service and assistance. On the return trip, due to Aeromexico delays claimed to be due non-existent fog in Mexico City, Aeromexico did not check our luggage through to Tijuana and put us on standby on a later flight. Having to retrieve the luggage in Mexico City made us miss the standby connection, which caused an overnight stay we had to pay for. Even accepting that hiccup, their customer service was awful. In Oaxaca, the gate agent tried to help but the local supervisor was rude and told the agent to ignore us. He refused to speak to us at all. Sorry, with a full fare first class ticket I expect more. The low rating is due completely to the unacceptable customer service.

Villahermosa to Mexico City, and Aeromexico customer service is often very poor. As a passenger you don't have any rights with Aeromexico. Left on the ground on 2 occasions without any compensation or refund. Had to pay own transport and rebooking. Always get the same answer when you complain: "I'm sorry, not possible". They change their timetable like 7 times a year. Very confusing. Unfortunately I'm forced to fly with them often due being destinations others don't serve.

Aeroméxico is an airline that appears to be having serious customer service issues. Aeroméxico has made so many of its' clients "special" Platinum/SkyPriority clients that essentially nobody is anymore. The Platinum line when checking in is often just as long if not longer than the line for non-privileged passengers. They need to control who gets to go into the SkyPriority/Platinum line with a little more discretion since little incentive exists to spend your travel budget on the same airline. This flight had no personal entertainment systems although my flight from Mexico City to San Francisco did have a personal entertainment system in the coach cabin. This plane was a much older aircraft in everything including seat comfort and ergonomics. Food has gotten progressively worse even in the first-class cabin over the last couple of years. They used to be a little more creative in first-class and serve decent wine. The food on my last six flights of which five have been in the first-class cabin has been mediocre at best. My real problem with Aeroméxico and the reason I am giving them a rating of 1 out of 10 is that on two of my last three trips they have lost my luggage. Both times I was flying in the first-class cabin and had those "priority luggage" tags affixed to each suitcase. I have never once seen "priority luggage" come out first either when I land in the USA or in Mexico. I think Aeroméxico should just do away with them because they have absolutely zero utility. Aeroméxico has the worst system for handling lost luggage. They just lie to you and don't answer either phone calls or emails even though the little paper they give you promises that they will respond in three hours to email. The lost luggage group never picks up the phone and when you are by some miracle somehow able to get a hold of someone the only thing they are capable of doing is giving you some kind of false apology. Part of the problem is that Aeroméxico is not penalized in any way for not delivering lost luggage in a timely manner. They don't compensate passengers even if that passenger doesn't get their luggage in three or four days. They could care less about what you have trapped in the lost luggage and are unable to give you an estimated date or time when you will actually have your luggage. They are even incapable of simply saying if your luggage was found at the airport of origin. The worst part is that they don't care. This has happened to me twice in my last three trips flying first-class! Save your money and fly one of the new budget airlines.

London Heathrow to Mexico City with Aeromexico. The cabin crew were attentive, smiley and helpful. However, the seats are extremely uncomfortable (worse each time I fly). This time they scarcely reclined at all. The food was awful, and the drinks badly presented. No more little miniatures (cost cutting), no whiskey at all, wine slopped into one's plastic glass. The choice of films was very limited and the sound was bad.

Mexico city to Ciudad Juarez, and I'm so disappointed in Aeromexico. First they delayed my flight for 2 hours then after a while they cancelled the flight and they didn't give the reason why. They didn't provide voucher for food or stay and didn't even instruct us as to what to do and when a new flight was going to take us to our destination. When I called the call center they didn't provide good options to reschedule my flight, at the end they put me on a new flight the next day and was also delayed at origin and at connection. Horrible experience and bad service.

Orlando to Mexico City, and very bad first class meal service, schedule means hot meal, not a cold croissant, red wine like vinegar, fake champagne. Seats felt very close, leather seats dirty, restrooms not clean, My luggage was damaged, priority handling took more than 20 minutes. At Mexico City Airport a long line for claim damage and the answer: write an email, keep your tags and send photos.