Aeromexico

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 443 reviews
5/10
3 star Skytrax Rating
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Aeromexico customer review

(United States)

Had difficulty finding anyone that spoke understandable English. Luggage didn't make a flight in Mexico City then was delivered to hotel in Cancun. All luggage from group of 10 traveling the same route had been completely ransacked with items stolen. On return trip Aeromexico customer service was a joke and did not tell me I should check an item in Cancun that was too large to fit in luggage. Flight attendant helped place it during the first flight. It was then confiscated in Mexico City due to different security standards there. Mexico City airport was also a nightmare.
Seat TypeEconomy Class
Value For Money 12345
no
3/10

Aeromexico customer review

(Mexico)

SFO-MEX direct flight departed on time. Business class seat were very uncomfortable. A red eye flight but cant sleep due to the seat type.
Seat TypeBusiness Class
Value For Money 12345
no
9/10

Aeromexico customer review

(Kazakhstan)

IAH-MEX-IAH economy. First leg on B738 and E190 on the way back. Comfortable flights given that I had cheapest economy ticket and got seated in premium seat in the front of the aircraft on an outbound flight. Some breakfast items on quite a short flights were a nice touch and crew were friendly. Good value for money.
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

Aeromexico customer review

(Spain)

Mexico-Lima flight was really bad and service terribles. They serve you just a meal and after the crew disappear - no movies and music program was not working well. Boeing 737-800 and for six hour flight is a narrow plane.
Seat TypeEconomy Class
Value For Money 12345
no
4/10

Aeromexico customer review

(United States)

Flight was switch around twice. First was delay the flight 7 hrs then the early fight I had at 7am was pushed back 3hrs with no phone call. Communication is important and so is time. The flight you book is tentative so don't be surprised if you book a flight and end up with a flight at a different time.
Seat TypeEconomy Class
Value For Money 12345
no
1/10

Aeromexico customer review

(United Kingdom)

Flew Aeromexico five times during a recent trip to Cuba and Mexico. All five flights had significant delays with complete abdication of responsibility by airline staff who lied to and misled passengers. flight from Havana to Mexico City was delayed by 24 hrs with the ground staff in Havana clueless on the reason for the delay for the first four hours. Shabby treatment of all passengers the next day with no water or food. Flight back to Mexico City was 2hr s45min - and we were served peanuts. Crew unfriendly do not like to smile.
Seat TypeEconomy Class
Value For Money 12345
no
7/10

Aeromexico customer review

(United Kingdom)

Cancun to Mexico City Business Class. Flight slightly delayed but compensated for by being able to check luggage to onward British Airways flight to London. Crew attentive and professional. Cold lunch very average. Easy to get to Terminal 1 using the air train and despite the information on Mexico City Airport website there were plenty of people with more than just hand luggage - they do check your e-ticket though (didn't need boarding card).
Seat TypeBusiness Class
Value For Money 12345
yes
7/10

Aeromexico customer review

(United Kingdom)

Mexico City - Cancun return. Clean modern 737 aircraft that departed on time professional bi-lingual flight attendants. Inflight service consisted of just a drink service (with free booze) and a pack of peanuts. Their terminal 2 at Mexico City is a beautiful modern facility. Its just a shame they don't offer online check in or self service check in.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Aeromexico customer review

(United States)

LAX-Acapulco via MEX. We booked via Delta so expected to pay for baggage and have no meals. But Aeromexico baggage still free and nice meals on long leg of trip both ways. Drink and snack on 35 minute Acapulco-MEX leg. Staff were charming and helpful. We had a delay leaving Acapulco and the agent who checked us in for the flight came and told us that the flight was delayed leaving Mexico City. He had rebooked our flight to LAX and changed our baggage claim tags. We both had first class seats assigned. Unfortunately we both found the new first class seat design on the 737-800 torturous. The headrest appears to have been designed for crash test dummies. We had been much more comfortable in our coach seats.
Seat TypeEconomy Class
Value For Money 12345
yes
4/10

Aeromexico customer review

(Ireland)

CDG-MEX-PVR and PVR-MEX. I was disappointed by the service from Cabin crew. On previous trips crew were friendly and talked to passenger. CDG-PVR leg operated by a reconfigured 767 with expanded Business class cabin. Flew economy - seat was ok but with no foot-rest. MEX-PVR-MEX operated by EM-145's they only had one cabin attendant. I had no real issue apart from the fact the crew were not that friendly.
Seat TypeEconomy Class
Value For Money 12345
no