Aeromexico

Flight on January 3rd 2016 from Los Angeles to Guadalajara. Knowing from Aeromexico team in the gate area the captain was not at the departure time. The airplane left LAX 45 mins late, and no explanation from the team at the gate or during the flight. In seats 1 A, B and C were three drunk passengers who continued drinking a lot, disturbing passengers and talking with bad words during all the flight, and they were traveling with kids. I was on row 2. The flight attendant was providing them more wine. She tried to keep them quiet once. They didn't attend her recommendation. Was not a comfortable flight.

Morelia to San Francisco via Mexico City on Aeromexico and horrible service. The flight kept getting delayed and no one would answer my questions. Rude and lazy employees. My 6 hour flight turned into a 25 hour flight. Everyone who I met on the same flight was as upset as I was. Never flying with Aeromexico again. I wouldn't recommend them to anyone.

Flying with Aeromexcio was the worst flight experience of my life. On my way from Toronto to Mexico my flight was delayed 4 hours and was told that I would not be able to catch my next flight so I was going to stay in a hotel in Mexico overnight. I contacted my family in Colombia to let them know that I would not be arriving that day. Once I got to Mexico they rushed me to catch the next flight instead of staying overnight. I had no way to contact my family in Colombia because they had no internet access and when I told them this they said, "it was not Aeromexico's problem". The lack of concern was appalling and the fact that they changed my plans without notice was extremely inconvenient. On the way back home after my trip I had to unfortunately travel with Aeromexcio again and they left everyone's baggage back at the airport. It's been two days and I still have not received my baggage. If I could I would give this airline negative stars. They are the most inefficient and unorganized airline.

Tijuana to Mexico City. The Aeromexico boarding process is very inefficient by the desk staff as well as by cabin crew. Flight attendants are not interested in helping passengers to accommodate the luggage. The groups for boarding make no sense and make the process inefficient. There are aspects of the onboard experience that are no better in Aeromexico when compared to a low-cost carrier and it does not justify paying higher prices - for example, the service and attitude of crew, space between airplane seats, no food onboard (at least Volaris sell this), poor baggage allowance (Interjet allow 2 pieces of 25 kg, and Aeromexico 1). The only advantages perceived were quicker check in counter and the ability to take a "carry-on" on the plane, which in the end was no advantage, because these had to go down to the aircraft hold for lack of space. In short, the service in Aeromexico is not much better than a low-cost airline.

Monterrey to Mexico City, and getting my boarding pass was an awful experience, even that I was entitled to go to a short line because of the short time to my flight. The guy in the counter doesn't seem to be happy to be there, he was not gentle. About the boarding process, it was confusing because I was redirected to a common gate for like 5 other flights, so there were not directions of who was going to board the plane unless you ask the guys in the gate. Aircraft was comfortable but old, and missing entertainment for my child.

Aircraft on Montreal to Mexico City was new, very confortable and great individual entertainment unit. The return aircraft from Mexico to Montreal was very, very old , uncomfortable, noisy, etc. I could not sleep a minute and still got pain in my back several days later. I wouldn't expect Aeromexico to assign such an old aircraft to an overnight international flight. At Mexico City airport the check in line was really long, and there were only 3 counters working for checking in 2 flights - one to Montreal, one to Toronto. Almost 50 minutes waiting for check in.

Chicago to Mexico City flight was pretty bad. They postponed several times and left late. When we tried to check flight information daily through my phone (like flight-tracker etc. ) nothing was correct. Aeromexico should keep that information up to date and not lie to people. There were many problems, because although there are rows for each boarding area, the staff in charge were not organized nor respected the order of approach. For example they called Zone 2 and 3 at the same time, the staff of the area 2 is not organized and that led to zones 3 and 4 entering the plane before zone 2. What purpose do boarding zones have with Aeromexico?

Los Cabos to Mexico City with Aeromexico. We left very late, they moved the flight time from 2pm to 5pm, and we ended up leaving at 5:30 pm. Onboard they only provide a mini-bag of peanuts and drinks, I feel that's bad, it is not a low-cost airline and they should give us some sandwich or fruit. There is no inflight entertainment and they do not provide headphones.

Mexico City to Rio de Janeiro via Sao Paulo with Aeromexico. The aircraft was old and seats were ruined. The cabin crew was in an inexplicable hurry to attend the passsengers during meals service. The meals could be rated as regular to bad. The temperature of air conditioning in the cabin during the flight was extremly cold.

San Francisco to São Paulo via Mexico City with Aeromexico. At the last minute we were told that we couldn't take our 2nd luggage - last minute after all were done. Manager on duty was rude and careless. I will ever again fly this airline. Unfriendly customer service. I'm writing this review even before we fly out of San Francisco.