Aeroflot Russian Airlines

PEK-FCO return economy class. The PEK-SVO/SVO-PEK legs were served through old planes no IFE uncomfortable seats ok food. Transit through Sheremetyevo Airport was a bit of a nightmare: it took a long time and staff was not friendly and helpful. The SVO-FCO/FCO-SVO were much better as planes were newer IFE available and staff friendlier.

LAX-SVO: Round-trip: Feb 6-12 2013. Frankly not so bad considering the price. Pros: Relatively comfortable. Direct flight. Cons: boarding is badly organized especially in SVO cheap wine in tetrapaks only paper glasses food choices are limited to two items.

I flew Aeroflot from AMS to PEK. The flight was cheaper than other flights but it was not worth the money saved. The seats have less leg room than other airlines I fly around 10 times a year and this was these were the smallest mos uncomfortable seat I have ever sat in and I am only 5'4 / 163 cm. Staff do not speak English but they were professional. The food was atrocious and the beverages were fine but I would like to see anyone screw up an apple juice. The inflight entertainment is almost non-existent playing old Tom and Jerry reruns on shared TV's in the aisles. I would not recommend Aeroflot.

AMS-SVO-HKG. First experience with a Russian airline. Aircraft new A320 and A330 reasonably on time. SVO terminal F horrible more like a busy bus terminal. Seat comfortable PTV with a limited choice. Staff attitude OK (didn't really expect too much in this part of the world). Would fly them again as they offer a decent product for a low cost.

Moscow - Hong Kong A330-300. Both flights delayed (40 minutes and almost 2 hours respectively) which might have been a problem if I had transit. The seats are atrocious and some of them were broken. Mine were broken on both flights (headrest wouldn't stay and the tray table was squeaky and uneven). The service is more or less ok quite a lot of smiles although crew disappeared right after the meal for 8 hours. They answered the calls quickly so not really a problem. The meal was mediocre quality hit or miss catering from Hong Kong significantly better than from Moscow. They ran out of meal options on both flights pretty quickly. IFE screen was malfunctioning on both flights although after they restarted it it worked flawlessly. The system is pretty slow but I liked the movie selection. Aeroflot misinformed us twice on the gate we were arriving to which made it hard to greet us at the right terminal. They also decided that the bus is good enough to deliver the huge crowd of 300+ passengers to the terminal. Overall the experience was poor especially because of the seat pitch problem and broken seats. I must say Aeroflot is quite good on short- haul and medium-haul European flights but I would never take a long-haul with them again - the seats the delays and overall service leaves a lot to be desired and the overall feel is Aeroflot doesn't care about its customers at all.

IST-SVO-IST. Check-in at IST was total chaos plane arrived on time at SVO and on the return the plane left on time from SVO. Check-in at SVO was brilliant no chaos we waited for about 1 minute. Both inflight to and from SVO food was awful. Quite confusing to see that complimentary drinks are served in advance of meal. Attendants not smiling but are very professional and try to help as much as they can. Plane was an Airbus albeit the plane on the online sales was shown as IL96 Turbo. Plane didn't look very clean. A great deal in means of price but don't expect much!

FRA-SVO-HAV in Dec 2012. FRA check-in was chaos 2 counters were very slow moving. SVO connecting was very smooth - it took less than 10 mins for passport check and security check. SVO-HAV 13 hours flight by A330. Economy class first 4 row of IFE didn't work. Seat (12D) pitch was wider than 52 inches. I am 184cm and it was enough to stretch my legs. This is more important than IFE for me. Every hour a drink and snack service by cart. Crews never smiled but worked well.

Return Madrid - St Petersburg via Moscow. Absolutely happy with the service (especially taking into account the price as it was one of the cheapest options). All flights on time efficient boarding procedures nice good quality meals. The crew is attentive and friendly (we flew Aeroflot in December 2011 and could see a big improvement in the quality of the service over the year). New aircraft and comfy seats.

Flew today Moscow SVO to Amsterdam. Easy check in easy to find the lounge which offered basic refreshments. The big surprise was our flight offered champagne or OJ as we sat down flight crew very friendly short delay as wings were de-iced and the purser took our drink orders and meal preferences at that time. The seats were comfy the portable digital handheld entertainment worked well and easily. On time. We also got a small toiletries bag and a luggage tag. I have no complaints and would highly recommend in the future.

From CDG to BKK via SVO 26/27 Dec 2012. Firstly the plane from Moscow to Paris arrived late causing us to have a delay our original transfer time between Terminals at Moscow was due to be 1hr 55mins but with this delay it was about 30 minutes now. Eventually boarded and was a nice trip. Arrived Moscow through Passport Control and Security then a long fast walk to Terminal F told to go to gate 46 arrived there no passengers around then told to go to another gate arrived there to find the flight was delayed for technical reasons original boarding was at 20.00hrs but told to come back to the gate at 21.05hrs. At the new time were let through to go onto the Air Bridge instead of an aircraft at the end of the bridge was a metal staircase and buses got on the bus doors wide open minus 20 outside. Eventually doors closed bussed to far end of airport and held in the bus 50metres from the aircraft a wait of 20 minutes and we were let onto the plane after our brisk 50m walk. Passengers boarded then 2.5 hrs after original take off time we eventually got into position. Flight okay food edible. Upon arrival at BKK just after landing and heading towards the Air Bridge passengers rushing to get to the door the plane had not even left the taxiing area. For me a never again adventure with Aeroflot.