Aeroflot Russian Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 511 reviews
6/10
4 star Skytrax Rating
Filter Reviews by :
Show
7/10

Aeroflot Russian Airlines customer review

(United Kingdom)

Return flight London Heathrow to Moscow Sheremetyevo. The outward flight started off good. We left on time and the plane was new and comfortable. The food is of a good standard. However once we landed at Sheremetyevo it was a whole other story. Due to weather we had to wait just yards away from our gate because there was ice on the ground. The plane was very stuffy and I think it took an extra half an hour until we finally stopped at our taxi gate. On the inward flight it was much better. Very quick and comfortable.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Aeroflot Russian Airlines customer review

(Canada)

JFK-SVO-CDG and SVO-JFK. A330 New York-Moscow excellent new and seats were good (2x4x2). Travelling with my wife it was convenient to have the seats to ourselves without someone else next to us. A320 Paris-Moscow just okay nothing extraordinary but not bad (3x3 seating LCD screens in the row). Personal IFE with good selection of movies in Russian and English on JFK-SVO. They served a hot meal with alcoholic beverages plus usual assortment of soft drinks even on flight Moscow to Paris. As someone who'd flown Aeroflot over the past 20 years they have changed for the better over the last couple of years - and are by far the cheapest option to fly from NY to Moscow.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Aeroflot Russian Airlines customer review

(Germany)

SVO-LAX NYC-SVO. Both A330's interior looked run down and seats were dirty. Toilets were not cleaned during the flight. The food almost the same as I had two days before on a SVO-MUC-SVO.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Aeroflot Russian Airlines customer review

(Germany)

Peking-Munich in Business. A good experience. New A330/A 319 planes clean and good seats. New lie-flat seat on 330 wasn't really flat but perfectly fine for a daytime flight. The real surprise was the 319 which has "proper" business class seats even on this short three-hour flight (i.e. four seats in a row rather than the usual six seats with the middle seat kept free). Good selection of food and drinks. Plenty of IFE (about 50 movies to choose from and on-demand even on the short-haul sector). Most staff didn't speak too much English but perfectly fine to get the job done. The only letdown was Moscow airport. Yes the terminal building has been refurbished to international standards but the many uniformed people barking at you in Russian and the organisational chaos are still a nuisance. No customer service culture there. I chose Aeroflot on price and got very good value for money.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Aeroflot Russian Airlines customer review

(United Kingdom)

I booked a London to Tokyo flight via Moscow as it was the cheapest fare and the journey time was good. We booked vegetarian meals and confirmed these via the booking agent Opodo. However when checking in it became apparent we had no vegetarian meal. The stewards on the first leg were great and rustled up a vegetarian meal for us they were good and I started to wonder what all the bad reviews were about. However during the next leg it was obvious - the staff never smiled and were not helpful with our vegetarian request. The inflight entertainment was not great a few new movies - it was a laugh to see movies from the 70's though. The return leg was not great we didn't even bother asking about the vegetarian meal as I couldn't face the stern expression on the steward. It was not a pleasant journey. Aeroflot is much cheaper than other airline and I would recommend it as it did the trick we arrived safely. So if you are happy to forego smiling staff have a passion for old Russian films and do not want vegetarian food you will love Aeroflot!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Aeroflot Russian Airlines customer review

(Belgium)

BRU-SVO-LED PEK-SVO-BRU. Short haul flights with A320. Lots of legroom new planes. Long haul flight with new A330-300 legroom ok but bad seats who got pretty painful after a while good IFE with pretty good selection of movies. General comments : staff is good but not too enthusiastic. Food average. You have to pay for alcoholic drinks on long haul flights (alcohol banned on some flights).
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Aeroflot Russian Airlines customer review

(United States)

Moscow DME to Saint Petersburg. Check in was easy. Friendly smiling cabin staff who could communicate at a basic level in English. They passed out candy before takeoff and a mid-flight snack of tea/coffee apple juice and some sort of wafer dessert - distributed newspapers as well. Seating was comfortable with plenty of room.
Seat TypeEconomy Class
no
8/10

Aeroflot Russian Airlines customer review

(Taiwan)

Seoul-Moscow-Warsaw return. Great fare (just 845USD roundtrip) great food onboard. Some delays on both legs but that didn't bother me much. Good news is that Moscow airport has been renewed Wi-Fi and clean air (smoking allowed only in special cabins). They've banned alcohol on board so no more drunk passengers and fights for seats!
Seat TypeEconomy Class
no
10/10

Aeroflot Russian Airlines customer review

(France)

I just returned from a tradeshow in the Ukraine. Aeroflot offered the best fare and connections from Nice (via Moscow) so I took a chance - begrudgingly. Brand-new airbus aircraft smiling cabin crew leather seats and plenty of legroom. The crew came and greeted me to thank me for flying them - a nice touch. The food was good - even in Economy. Shrimp smoked salmon a lovely cod dish - very unexpected.
Seat TypeEconomy Class
no
9/10

Aeroflot Russian Airlines customer review

(Russian Federation)

LED-SVO. During this one hour journey the crew managed to serve newspapers drinks (with coffee/tea) plus a nice sandwich. New A320 everything went smoothly. Recommend on this busy route between 2 Russian main cities.
Seat TypeEconomy Class
no