Aeroflot Russian Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 523 reviews
6/10
4 star Skytrax Rating
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9/10

Aeroflot Russian Airlines customer review

(United Kingdom)

LED-SVO and KZN-SVO-LED. All flights on A320 and A321 aircraft. Extremely comfortable seating onboard all flights. Cabin and flight deck crews seemed to have excellent English skills although all 3 flights were domestic Russian ones. Aircraft clean transfer at SVO extremely easy in a new facility. On each flight served a "lunch box" style snack with a croissant or sandwich and a carton of apple juice in addition to a full bar service. Punctual flights and quick baggage reclaim. I am a member of KLM's Flying Blue frequent flyer programme and the miles for these flights were added quickly within a few days of travel. Only issue was that the first flight had been rescheduled and only a telephone call to Aeroflot in Moscow could confirm this - they did not try to contact me first.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

Aeroflot Russian Airlines customer review

(Spain)

BCN-Moscow-Shanghai return. You really get what you pay for. The transfer at Sheremetyevo is not the most pleasant - old-fashioned counters rude staff with poor English skills. Onboard everything gets better - seat width and food is not that bad but you better bring music and books with you as entertainment is zero. Return flight much better on the newest Airbus A330 a long 10 hours flight. Luggage arrived intact. Altogether a great choice if you are on a budget.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Aeroflot Russian Airlines customer review

(United States)

JFK to Moscow to VVO. New Airbus planes in good condition. Efficient staff and interesting hot meals. All flights on time. Baggage handling in Moscow and Vladivostok was incredibly fast. Very satisfied.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Aeroflot Russian Airlines customer review

(Hungary)

BUD-SVO-KJA (roundtrip). Aeroflot inflight service was fine although staff could have been better trained and their English command was poor. Transfer in SVO is the Europe worst with the most confusing pointers impossibly slow passport control bizarre security check and no interest from staff to make the transfer more comfortable.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Aeroflot Russian Airlines customer review

(Belgium)

Brussels-Moscow-Tokyo return on A320 and Boeing 767-300ER. A very decent choice if you are on a budget the negative aspects of the travel being related to the airport. The crew did not smile much with poor English skills. Drinks and food came often on SVO-NRT. IFE is very poor on the 767-300.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Aeroflot Russian Airlines customer review

(Russian Federation)

HKG-SVO. Overall good flight but service could have been better for business class. Old looking cabin on A300. FA's older and quite reserved. No repeat servings and one had to ask for a drink refill. Catering good from HKG and meal very tasty. Seat comfort is ok but not designed for taller person. Priority luggage tags mean nothing with Aeroflot almost for sure your "priority" tagged luggage will show up last! Result was 55 mins wait at the luggage belt for delivery. SVO airport F terminal chaos at customs as usual.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Aeroflot Russian Airlines customer review

(Finland)

Helsinki-SVO-Havana. The flight went surprisingly well the plane was new lots of entertainment options even a USB port below the screen. The staff were not smiling just like at Moscow airport. The flight was on time and 40% cheaper than others doing the same route.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Aeroflot Russian Airlines customer review

(United Kingdom)

London Heathrow-Tokyo via Moscow with A320 and B767 even though being informed that Moscow-Tokyo would be the latest A330. The meals throughout the flights were good with all hot meals. No entertainment (even music) available on A320. No individual monitor available on B767. Seat and cabin interior definitely need refurbishment. Even though seat on B767 was very tired it had deeper reclining and was softer than some of other airlines. The cabin crews were friendly. Will fly with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Aeroflot Russian Airlines customer review

(Serbia)

NYC-SVO-KBP on A330-300 and A321. Prior to the flight newspapers were distributed. We were then stuck in a jam while taxiing prior to take-off. Service onboard was plain and overall very correct. I have low interest in IFE though the little I tried seemed quite correct. We were served dinner and breakfast the former with wine. We arrived on time. The transfer went smoothly and the second leg was as pleasant as the other. The fare was 30-40% cheaper than on other airlines doing the route. Great value for money and solid level of quality.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Aeroflot Russian Airlines customer review

(Croatia)

BUD-SVO-DEL with quite new A330-300. All flights were on time. Onboard service was great. Comfortable seats and great entertainment lot of movies music and games. Meals were lovely on BUD-SVO flight - cold meal with two drinks juice and coffee/tea. On SVO-DEL flight warm meal was served - they gave us menu before dinner so we could choose. Lot of drinks served. Cabin staff can be more polite.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes