"refused to provide a compensation"
T Heales (United Arab Emirates)
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Riga to Dubai via Moscow |
Date Flown | March 2020 |
Value For Money | 12345 |
Recommended | no |
"denied boarding for no COVID test"
Robert Myers (United States)
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Los Angeles to Antalya via Mosco |
Date Flown | December 2020 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"almost 10 months to have my refund"
Emma Ngawong (United Kingdom)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Brussels to Bangkok via Moscow |
Date Flown | April 2020 |
Value For Money | 12345 |
Recommended | no |
"The customer service was extremely poor"
B Anastasia (Australia)
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Rome to Tokyo via Moscow |
Date Flown | April 2020 |
Value For Money | 12345 |
Recommended | no |
"above and beyond any competition from other European carriers"
6 reviews T Savin (United Kingdom)
Aircraft | A350-900 |
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | London to Moscow |
Date Flown | October 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"not refunding cancelled tickets"
P Daloro (Germany)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Hamburg to St. Petersburg |
Date Flown | April 2020 |
Value For Money | 12345 |
Recommended | no |
"the soft product is amazing"
S Tersey (Russian Federation)
Aircraft | Boeing 777-300ER |
Type Of Traveller | Solo Leisure |
Seat Type | Premium Economy |
Route | London to Moscow |
Date Flown | August 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"let registration for flight"
Svetlana Puzynina (Russian Federation)
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Moscow to London |
Date Flown | August 2020 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"keep saying my refund will be processed"
Ezequiel Gomez Banares (Spain)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Madrid to Bangkok via Moscow |
Date Flown | April 2020 |
Value For Money | 12345 |
Recommended | no |
"refunded fully the ticket costs"
1 reviews T Maryeneva (Russian Federation)
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Moscow to London |
Date Flown | August 2020 |
Value For Money | 12345 |
Recommended | yes |