Aeroflot Russian Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 559 reviews
6/10
4 star Skytrax Rating
Filter Reviews by :
Show
1/10

"so unfriendly to me"

(Norway)

Trip Verified | Phuket to Oslo via Moscow. The crew on board were so unfriendly to me, and the ground crew were worse. I have never had such a negative experience with any airline. They were not lifting a finger to help me, even when the flight was delayed and security process on transit was so slow that we missed our flight. They had no procedure of how to take care of passengers that missed their connection flight, and we were stuck at Moscow airport with two toddlers. My advise is simply to stay away.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePhuket to Oslo via Moscow
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

"gave me value for money"

(United States)

Trip Verified | New York to Delhi via Moscow. The major reason behind traveling in Aeroflot is cheaper fare for the last minute booking. Although the service quality was not very good it gave me value for money. The check in process was smooth and departing terminal was quite empty. Check in agent was courteous. Cabin crews were helpful but language was the bar. The food quality was not so good. Particularly for the SVO-DEL flight. Not only the quality, but also quantity was very low. The inlfight entertainment was not good for non-Russian passengers. lthough they provides Wifi connectivity, but no free data. Also, data was costly. It would be good to have a small amount (may be 20 MB) of free data.
AircraftBoeing 777 / A330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew York to Delhi via Moscow
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"laptop backpack was too bulky"

(Vietnam)

Trip Verified | Amsterdam to Hanoi via Moscow. The airline staff weighed my suitcase and backpack and threatened to not be allowed to board for the reason that my laptop backpack was too bulky and my hand suitcase was 1kg more than the allowance, they said that the flight was full. I told him I checked in from Amsterdam and all my hand luggage was fine, what can I do now, can I pay for this. He literally shouted "You have 3 minutes to throw away your stuff now or you stay in Moscow tonight!". I had to throw away some of my clothes, bag of cosmetics, book, notebook, bag of socks from my hand luggage and backpack. Then they finally let me pass, I went on to the plane and waited until everybody has boarded to see the whole plane was at least 20% empty seated? Their staff cannot treat its client this.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAmsterdam to Hanoi via Moscow
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"bag being 3cm too large"

(Greece)

Trip Verified | Athens to Moscow. Rude customer service to me, and for my bag being 3cm too large, they made me check my bag and pay 100€.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAthens to Moscow
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Not a single goodwill action"

(United Kingdom)

Trip Verified | Irkutsk to Moscow on SU1443. They re-scheduled a flight 3h30 later than it was supposed to be. Aeroflot tends to forget that people pay to get on a certain schedule, to arrive at a certain time. In my case, I had further connections to take and I reached the gate on time. Delays happen to every companies. However, Aeroflot did not offer to change the booking as such a delay may cause me to miss connections, and with an expiring visa, being trapped din Russia is the last thing I hope at the end of my holiday. No refreshments at the airport provided by Aeroflot, no information about the updated check-in time. Not a single goodwill action. I won't travel by Aeroflot anymore.
AircraftBoeing 737 800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIrkutsk to Moscow svo
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I tried to change the meal"

(Israel)

Trip Verified | Tel Aviv to Moscow. I ordered diabetic meal which was just not edible for me. when I tried to change the meal for the flight back they said its not possible because its 24 hours before the flight. I don't think 24 hours notification is unreasonable for changes about food.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTel Aviv to Moscow
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"suitcase was also broken"

(Hong Kong)

Trip Verified | London to Hong Kong via Moscow. Experience on board the plane was fine I was actually pleased with this. But upon arriving to my destination I was told 1 of my suitcases had not arrived and I will receive it the next day, then when my first case arrived one of the bottom wheels had been smashed off.! The next day when my other suitcase had arrived and been delivered to my home address this suitcase was also broken.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Hong Kong via Moscow
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
6/10

"smiling and attentive cabin crew"

(Japan)

Trip Verified | Moscow to Helsinki with Aeroflot. Relatively good flight: waiting for check-in took ~15min, then it was very fast. Flight on time, relatively comfortable seats, legroom decent, smiling and attentive cabin crew. Negative point: the snack served on board was a sandwich with beef, with no other alternatives - airlines should make an effort to at least offer two options (meat / non meat).
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMoscow to Helsinki
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"not allowed to change seats"

(Netherlands)

Trip Verified | Ho Chi Minh to Amsterdam via Moscow. We paid 100 euro more to select seats, with this I hoped that I would be able to book the extra leg space, I would not even mind to pay again a bit extra, this was not possible, we called with the airline and asked if they could book them for us. This was not possible, we should do this at the airport 24 hours before check in, we went to the airport to arrange this, this was not possible, we should do this in Moskou. There we had 1.5 hour transfer time. Next day we checked in and we will fix the extra leg space in Moskou, when we arrived in Moskou we had to wait in a line, because of a delay we had 45 minutes transfer time. At the transfer desk we tried to get the extra legspace. During the flight there were many rows with the extra legspace free. I was not allowed to change seats. For the way back we managed it differently, we went again 24 hours before to the airport... no aeroflot desk.. For this flight back we managed it. With good mood at the gate the new hell starts .. 1 hour delay because of cleaning the plane and we had again 1.5 hours to transfer - arrived Moscow 35 mins late. hour long flight in stress because of the staff who can only say you go to transfer desk.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHo Chi Minh to Amsterdam via Moscow
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"cancel my booking with a refund"

(Netherlands)

Trip Verified | Amsterdam to Hong Kong via Moscow. 13 days before my departure date, I got a message that my flight was canceled and an alternative flight was offered to me with a departure date which was 1 day earlier than my original flight. Although it was very inconvenient, I agreed on taking the alternative flight. Then 5 days before my flight, I got the message that my alternative flight was full and there was no other option then to cancel my booking with a refund. I was therefore forced to find an alternative flight myself within 5 days. I did manage to find an alternative flight but it cost me way much more than what I originally booked.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAmsterdam to Hong Kong via Moscow
Date FlownDecember 2019
Value For Money 12345
no