Aeroflot Russian Airlines

✅ Trip Verified | I missed my flight due to a confusion with the flights in the airport (Moscow SVO) - when two flights of Aeroflot were scheduled to the same destination with a difference of approx. 20 minutes, but one of them was not shown on the departure board (for some unknown reason). As a result I missed my flight arriving 5 minutes late to my gate. Other passengers were at the gate before me and still were not allowed to the flight. When I approached the customer desk in Moscow with my issue of a missed flight I still had three more connecting flights left in my round trip ticket. They informed me that the whole ticket was cancelled. It took them months to respond after and no support was provided with regard to my cancelled flights. How about the so called bonus miles program? Apparently it's not even possible to spend them in any way if you haven't reached 3000 miles. So, some of my flights with Aeroflot were not even counted in the miles account even though I travel quite often. Is there a bug not counting the miles even when you enter the frequent flyer number?

✅ Trip Verified | Flight quite uneventful, although the hard product on Boeing 777 needs to be refurbished: it is outdated and worn. Crew were okay, although they seemed very stressed and exhausted from servicing a booked-out 777, full of families and crying babies l (on a 3-hour flight), and service felt very rushed and inattentive at times. SVO Terminal C is beautiful, but crowded and full of bottlenecks, resulting in long queues at security and long walking distances. The Malevich lounge, though, is excellent. It is well-planned and has numerous comfortable seating with amazing tarmac views and, despite being severely overcrowded, it didn’t feel like it. Overall, an okay experience, although much improvement is needed if Aeroflot wishes to achieve their ambitions of becoming a 5-star airline.

✅ Trip Verified | Positives: convenient booking via mobile app, very easy to upgrade from Economy to Comfort Class online, stylish new terminal C, professional and efficient crew, excellent business class-level soft product at Premium Economy (proper business class meal with metal cutlery, amenity kit, hot towels, cloth napkins). Drawbacks: B777-300ER in need of refurbishment (hopefully this is coming soon), very hard, wobbly, uncomfortable seats resulting in back pain, unaffordable internet, new terminal severely overcrowded (even worse than in the older Terminal D). Overall, a great product for a 4-hour flight, however, should if it was a long-haul flight, I would have reservations.

✅ Trip Verified | Aeroflot has a good planes and good pilots, but the service was pretty bad, the lines in Moscow airport are long and disorganised, in Miami they pushed me to paid an additional PCR for couple hours of my previous test. Flight attendants let people occupy 3 chairs and sleep but you can't sit in the economy seat In front of the toilet because they call it economy comfort. They keep the plane extremely hot, normal in Russia but extremely annoying for non russian. I will avoid it if I can.

Not Verified | The premium economy service was entirely satisfactory. The seat doesn’t have a lot of recline, but the legroom was fine for a 6’1” (185 cm) person and I was comfortable for the whole eight-hour trip. I liked the food well enough and appreciated having actual metal cutlery (though serving wine in a paper cup seemed a bit déclassé). The entertainment system had quite a wide variety of both movies and music. There was only one W.C. for a cabin of 50+ passengers, which is the only notable demerit that I found. Price was acceptable for a last-minute trip (purchased six hours before departure); the online purchasing was simple and efficient.

✅ Trip Verified | Horrible experience at Sheremetyevo Airport. Huge queue for check-in across the whole airport, not organized with lots of people cutting it. Very poor communication to passengers. Aeroflot representative said it is not their responsibility how their clients organize themselves in all that mess. Almost missed my flight (was called from the queue and then had to rush through passport control and security for the boarding). Flight attendants were good though.

Not Verified | My flight in 2020 was cancelled by Aeroflot Russia one week before the travel date. I have been waiting for over 15 months for a refund that was initially agreed by the airline, however they have not provided me with a refund despite weekly emails and contacts made to them.

✅ Trip Verified | I had booked tickets for my family to visit me in Denmark in May 2020, the tickets got cancelled and no refund. I contacted customer care and they are suggesting e-voucher. I am ready to take the e-voucher but there is no flight from India to Denmark for this month, next month and in May 2021. So logically I cannot use the e-voucher. Aeroflot don't have flight for using e-voucher so please refund my money.

✅ Trip Verified | When countries announces border closure, Aeroflot did not notify me of the cancellation of the flight before the borders were closed. I learned about the flight cancellation from the media. When I phoned Aeroflot to change the date of my flight, =I had to stay in the telephone queue for around an hour, and when the operator picked up the phone, she ask me to stay on the line a minute, however went away for at least half an hour and never returned. As tickets for alternative flights were being bought by other people and prices were rising very quickly, the only realistic option was to buy a new ticket from Aeroflot for a date before the closure of borders, and then claim a refund. The price of this new ticket was several times more expensive than the original ticket. Aeroflot have refused to provide a refund for the new ticket. Aeroflot cancelled the flight due to border closure, failed to inform me about it before the border closures, failed to change the date of the flight, and refused to provide a compensation for the new ticket.

✅ Trip Verified | I purchased a ticket in November 2020 that had no COVID restrictions for transiting in Moscow, there is no policy for COVID testing when you transit Moscow. We were denied boarding for no COVID test, tho our destination, Turkey does not require any. We were denied boarding after being checked in, luggage tagged, boarding passes issued. Manager did not agree to ticket refund, tho it is a refundable ticket.