Aeroflot Russian Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 575 reviews
6/10
4 star Skytrax Rating
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2/10

"Stewardesses are good"

(Russian Federation)

Trip Verified | Hong Kong to Moscow. Business class was very outdated, the seats are old. Narrow seats, sometimes not fully disclosed. The food menu and quality is average. Stewardesses are good.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteHong Kong to Moscow
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"not very welcoming to me"

(Russian Federation)

Trip Verified | Athens to Moscow. A320 economy seats of a new type, very thin, hard. Sitting on these is not convenient. The choice of food was not great. Stewardesses were not very welcoming to me.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAthens to Moscow
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Fantastic customer services"

(France)

Trip Verified | Lyon to Moscow via Delhi. Fantastic customer services. I had a cancelled flight with another operator so missed my long haul, called the free helpline and the service was excellent and every easily resolved. I have flown a few times with Aeroflot and have always been very surprised at how good and easy the customer services are. Thankyou
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLyon to Moscow via Delhi
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"recommend them highly"

(Romania)

Trip Verified | Bucharest to Moscow. My first time ever with Aeroflot and thoroughly enjoyed it. I can honestly say some of the best cabin service I have received anywhere. Cabin staff were friendly and warm and accommodated all requests and did everything with confidence and style. All were also immaculately attired and turned out. For a three hour flight, not overly long, they got in three services, a food run, then tea and coffee and duty free and made it look easy. I also loved the Sukhoi Superjet (SSJ100) despite all the stories about it. I chose to fly it deliberately, as I wanted to see for myself what it was like. Great little regional commuter. I found it very comfortable inside with ample leg room and a rear toilet that was huge - larger than on some big wide bodies. Plane was also very clean inside. No IFE but to be expected on short haul regional commutes and didn't phase me and didn't expect any. So my overall experience with Aeroflot from Bucharest to Moscow return, was outstanding and enjoyable and I can't think of anything to mark down. I will be flying with them again and will try a longer haul on a different aircraft to see how it compares. Based on two flights though, I would recommend them highly.
AircraftSukhoi Superjet - SSJ100
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBucharest to Moscow
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Cabin crews pleasant and working hard"

(Slovenia)

Trip Verified | Ljubljana to Moscow. Both flights on time. Cabin nice and fresh, seating much better than average in economy. To my surprise, Aeroflot introduced hot meals also for flights of less than 3 hours. Menu card for lunch with 2 options and in return for breakfast with 3, meals nice and tasty. Cabin crews pleasant and working hard. Overall, great flights. The only problem is that they do not send relevant information to passengers, e.g. 24 hours before departure the departure terminal in the mail from Aeroflot was F, which was wrong, the departure terminal was actually D, a very different one far away. Still, when it comes to economy product Aeroflot and Turkish stand out from the rest in Europe.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLjubljana to Moscow
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"cannot thank you enough"

(United Kingdom)

Trip Verified | London to Dubai via Moscow. I would like to take this opportunity to thank you for the service provided from staff when buying our ticket at Heathrow Terminal 4. The service is second to none. When we got to Dubai was brilliant as per your advice, we are welcomed from the immigration and no trouble at all. We cannot thank you enough and staff at Heathrow are an assets to Aeroflot. Definitely will visit Moscow next time with your company!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Dubai via Moscow
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"so unfriendly to me"

(Norway)

Trip Verified | Phuket to Oslo via Moscow. The crew on board were so unfriendly to me, and the ground crew were worse. I have never had such a negative experience with any airline. They were not lifting a finger to help me, even when the flight was delayed and security process on transit was so slow that we missed our flight. They had no procedure of how to take care of passengers that missed their connection flight, and we were stuck at Moscow airport with two toddlers. My advise is simply to stay away.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePhuket to Oslo via Moscow
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

"gave me value for money"

(United States)

Trip Verified | New York to Delhi via Moscow. The major reason behind traveling in Aeroflot is cheaper fare for the last minute booking. Although the service quality was not very good it gave me value for money. The check in process was smooth and departing terminal was quite empty. Check in agent was courteous. Cabin crews were helpful but language was the bar. The food quality was not so good. Particularly for the SVO-DEL flight. Not only the quality, but also quantity was very low. The inlfight entertainment was not good for non-Russian passengers. lthough they provides Wifi connectivity, but no free data. Also, data was costly. It would be good to have a small amount (may be 20 MB) of free data.
AircraftBoeing 777 / A330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew York to Delhi via Moscow
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"laptop backpack was too bulky"

(Vietnam)

Trip Verified | Amsterdam to Hanoi via Moscow. The airline staff weighed my suitcase and backpack and threatened to not be allowed to board for the reason that my laptop backpack was too bulky and my hand suitcase was 1kg more than the allowance, they said that the flight was full. I told him I checked in from Amsterdam and all my hand luggage was fine, what can I do now, can I pay for this. He literally shouted "You have 3 minutes to throw away your stuff now or you stay in Moscow tonight!". I had to throw away some of my clothes, bag of cosmetics, book, notebook, bag of socks from my hand luggage and backpack. Then they finally let me pass, I went on to the plane and waited until everybody has boarded to see the whole plane was at least 20% empty seated? Their staff cannot treat its client this.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAmsterdam to Hanoi via Moscow
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"bag being 3cm too large"

(Greece)

Trip Verified | Athens to Moscow. Rude customer service to me, and for my bag being 3cm too large, they made me check my bag and pay 100€.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAthens to Moscow
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no