Aeroflot Russian Airlines

Amsterdam to Bangkok via Moscow Sheremetyevo. Amsterdam to Moscow can be compared to a flight with any European airline you get even a warm meal. Moscow to Bangkok was excellent service was good even though the crew did not speak good English. Announcements in English were very difficult to understand. You get a warm meal twice and in between drinks and snacks. The selection of drinks is awfully poor for a long haul flight. Aeroflot does not serve any alcohol on flights to Bangkok but they also have not replaced those alcohol drinks with anything else. You are served only Cola Fanta Sprite water tomato juice apple juice or orange juice tea and coffee. Inflight entertainment was excellent with many films and games as well as music. The only negative thing we could find was the fact that Russian passengers do not take safety matters very seriously. We heard mobile phones ringing and passengers going to use the toilet during approach! Apart from the routine announcements and checking seat belts the crew was not interested in telling passengers to behave.

Bangkok-Moscow-Prague and return. I tried Aeroflot again and my decision was made on the basis of the facts that they use new A330 on their longhaul which is a big step forward compared to their Il96 Russian aircraft and Aerflot flights and Skyteam partners moved to the newly opened Terminal E and D in Sheremetyovo which is supposed to shelter the passengers from the horrors of what is now called Terminal F. The flight from BKK was okay check in was problem free the boarding process was chaotic as usual and staff completely uninterested to help. To my horror we parked at the older terminal and it was the same story all over again. Horrible terminal with sad staff barking at passengers overcrowded old terminal with people sitting on the ground. I consider it as false advertising and clearly the airline lied as my reservations stated all flights were to fly to/from the new terminal. The A330 new and still clean onboard entertainment limited but okay a small number of films and a very limited music choice. The food was good and portions sufficient only one drink then totally zero cabin presence. After the meal the crew hid for at least 8 hours at the back of the plane and ignored many calls for service. They shamelessly kept hauling business class food for what it seems as their own private party at the back galley. Toilets filthy as no one checks on them. The same thing at the return flight. Beware that Aeroflot Bangkok flights are predominantly family oriented so there will be a large % of infants on board which can get very tricky with a plethora of babies yelling all through the red eye flight in unison. Aeroflot's greatest weakness is in its crew - sad robotic and no eye contact whatsoever. Thanks for the flight but I guess Ill give someone else my business until I see a considerable move forward from Aeroflot.

Athens to Moscow Sheremyetevo return. New A320 polite staff good food. Price was cheap. I would fly again with Aeroflot.

London-Moscow-Bangkok price way cheaper than competitors when we booked planes seemed pretty new decent choice of films music games etc so-so - food. Staff extremely unfriendly no alcohol in economy 3 hours in Moscow. Would always have to be way cheaper than better alternatives such as Thai Etihad Emirates for me to use them again. However much better than Royal Jordanian who we used to BKK last Christmas - they were truly appalling.

Copenhagen - Moscow - Havana. First flight an A319 seats quite comfortable with good legroom and delicious dinner. Moscow-Havana new A330-200 seats good although they don't recline were much. The biggest drawback was that IFE offered a very limited amount of movies and TV shows no where near main competitors.