Aeroflot Russian Airlines

ATH-SVO-VNO and what a pleasant surprise it was. ATH-SVO a well maintained A320 almost fully packed with very good pitch and a very friendly crew. Very nice uniforms. Tasteful food and choices available. Refreshments for free with refills alcohol at a charge. Arrival in SVO but no jetway available it was snowing so the stairs became a bit tricky. SVO-VNO on a Sukhoi Superjet. Seats a bit hard but it was only a 75 minutes flight. Dinner was served. Friendly crew. 15 minutes delay but with this kind of weather it was nothing.

HAM-SVO-HAM first time with AFL-Business class. Check In at Hamburg very quick. Shared Lounge with acceptable refreshments. Boarding well organized. The big surprise was the C Class cabin. It is a separated cabin with wall and real C Class seats and seat pitch. After seated the FA offered a glass of champagne or orange juice and handed over the lunch menu (3 choices). After take off the purser came and greeted every passenger personally and handed over the portable IFE Digiplayer. Digiplayer offered limited IFE but more than okay for a 3 hrs flight. Lunch was very tasty. Arrival at Moscow Sheremetyevo newest Terminal D. SVO- HAM also at Terminal D - quick Check-In / AFL own lounge without window but offers better quality and quantity of refreshments than Hamburg lounge. Return flight with same great experience. AFL offers an excellence Business class product much better than those established European Airlines.

PRG to BKK in business. Great fare so switched my natural BA allegiance. Good food some fun with crew. Entertainment on A330 OK to pass some time. Laughs with crew and seat row ordering my drinks in Russian but everyone appreciated my poor efforts so I never went thirsty. Lounges in SVO are poor and crowded. Nice sandwiches though. Transit change is easy to do. SU are a good alternative to AY for Asia flights. All flights on time and everything felt very safe.

I use Aeroflot pretty often on my flights from Vienna to Bangkok Hong Kong and domestic flights in Russia. All flights were on time. Onboard service was great. Comfortable seats and great entertainment plenty of movies music and games. New Airbus A330-300 as well the Airbus 320 very pleasant and comfortable. Overall very good experience great value for money and I strongly recommend it.

Los Angeles to Moscow and back every year. Direct flight. The airline has improved tremendously in the last 10 years. Now I find it adequate and on par with any of the lower price international carriers. Bring your own entertainment and snacks though.

PEK-SVO-TXL business class. PEK-SVO in A330-300. New seats comfortable but not lie flat. Cabin was very clean and modern. Staff efficient but not overly friendly - which is to be expected. Head FA did ask me how I should be addressed and stuck to that preference. Food was fair and there was certainly plenty (6 courses). Drink selection good. AVOD was average - not the greatest selection but enough to please. Transfer at SVO was very easy. Lounge at SVO was average - ok food drinks and good wifi. SVO-TXL on an A320. Immaculate condition of plane and the staff/inflight meals were excellent for a 2.5 hour flights. FAs handed out portable players for flight which is great. Very impressive short-haul service. Overall an excellent value for money considering most of the other carriers were charging more for an economy seat.

Moscow - Havana - Moscow. Both flights on time luggage reached the destination. Clean new Airbus A330 pillow and blanket provided. Inflight entertainment system very good however mine was broken after 4 hours on flight to Havana. Restarting the system helped but then the handset stopped working as well so the system was useless. Cabin crew polite and helpful. Big minus for the food which was awful. Beverages were good although there was no alcohol on this route. Very difficult to understand the "Russian" English during the announcements. My rating of the flights reflects very much the impact of poor food (which is important during the 12 hrs flight) the rest was very good especially the price.

Boarded Aeroflot in Amsterdam for flight to Moscow. Just prior to departing the gate there was a loud commotion in the rear of the plane - it seems we were traveling with a restrained reluctant prisoner. We checked in for our return flight in St. Petersburg for Amsterdam. We requested that we and our luggage be booked thru to Detroit. the attendant assured us that it was done. Upon arrival in Amsterdam we were informed by KLM that they did not receive confirmation of our flight from Amsterdam to Detroit and our seats had been resold. 10 hours later we were aboard a Delta flight on the way home. The issue was not in translation because our request had been relayed by our Russian Tour director and our luggage was booked thru to Detroit. Never again.

AMS-KJA-AMS. Boarding in Amsterdam was the horror - more than half an hour at the business class check in and total mess in the departure area. AMS-SVO was okay. Old B767 clean but worn no entertainment nice food the crew unengaged and strangely non-relaxed. Transfer in SVO had slightly improved since the last time but the same one has to get all the luggage travel with it about 1 km and check in again. The navigation system in the terminal is confusing but manageable. Business lounge in the domestic departure terminal D is small heavily smelling with tobacco and a strange selection of food - basically only rolls and cookies. A bit more food is available from the bar for extra pay. SVO-KJA a new A321; the seats were standard economy class with standard pitch which was a bit painful in the overnight flight food good the crew was slightly more attentive to passenger needs. The return flight was the same with the only comment that business lounge in the Terminal F is way worse than in the Terminal D - not clean even stronger tobacco smell and no food at all but Terminal F is terrible in itself so no big surprise. It is a recommendation for this route but only because this is the only option available.

GVA-SVO-Hanoi NRT-SVO-GVA on Business Class. All planes were clean seats were comfortable food delicious and CAs friendly. I was worried about the transfer at the SVO but it went smoothly at both passport control and security. The SVO terminals which I used ie Terminal D (for long flights) and F (inter European flights) were connected and seemed to be walking through miles of duty free shops with little seats. Will try again in economy class as far as business class is concerned I think their product is at the same level of most European big companies such as KLM and SAS and definitely superior to US carriers.