Aeroflot Russian Airlines

✅ Trip Verified | Moscow to St Petersburgh. A new A350 plane with business class suites. They have a bad pillow which I do not find comfortable and a a bad blanket.

✅ Trip Verified | New York to Tel Aviv via Moscow. I paid $150 for upgrading from the Economy to premium economy. The flight was full and there was no place in premium economy so they gave me a regular seat in Economy. I contacted the flight attendant to refund the money I paid for the upgrade and she referred me to a customer service I called customer service twice and mail them about what happened and they obviously ignored and said they don’t know what I am talking about. I have been waiting a year for a refund! I will never fly with them again!

✅ Trip Verified | Hong Kong to Moscow. Business class was very outdated, the seats are old. Narrow seats, sometimes not fully disclosed. The food menu and quality is average. Stewardesses are good.

✅ Trip Verified | Athens to Moscow. A320 economy seats of a new type, very thin, hard. Sitting on these is not convenient. The choice of food was not great. Stewardesses were not very welcoming to me.

✅ Trip Verified | Lyon to Moscow via Delhi. Fantastic customer services. I had a cancelled flight with another operator so missed my long haul, called the free helpline and the service was excellent and every easily resolved. I have flown a few times with Aeroflot and have always been very surprised at how good and easy the customer services are. Thankyou

✅ Trip Verified | Bucharest to Moscow. My first time ever with Aeroflot and thoroughly enjoyed it. I can honestly say some of the best cabin service I have received anywhere. Cabin staff were friendly and warm and accommodated all requests and did everything with confidence and style. All were also immaculately attired and turned out. For a three hour flight, not overly long, they got in three services, a food run, then tea and coffee and duty free and made it look easy. I also loved the Sukhoi Superjet (SSJ100) despite all the stories about it. I chose to fly it deliberately, as I wanted to see for myself what it was like. Great little regional commuter. I found it very comfortable inside with ample leg room and a rear toilet that was huge - larger than on some big wide bodies. Plane was also very clean inside. No IFE but to be expected on short haul regional commutes and didn't phase me and didn't expect any. So my overall experience with Aeroflot from Bucharest to Moscow return, was outstanding and enjoyable and I can't think of anything to mark down. I will be flying with them again and will try a longer haul on a different aircraft to see how it compares. Based on two flights though, I would recommend them highly.

✅ Trip Verified | Ljubljana to Moscow. Both flights on time. Cabin nice and fresh, seating much better than average in economy. To my surprise, Aeroflot introduced hot meals also for flights of less than 3 hours. Menu card for lunch with 2 options and in return for breakfast with 3, meals nice and tasty. Cabin crews pleasant and working hard. Overall, great flights. The only problem is that they do not send relevant information to passengers, e.g. 24 hours before departure the departure terminal in the mail from Aeroflot was F, which was wrong, the departure terminal was actually D, a very different one far away. Still, when it comes to economy product Aeroflot and Turkish stand out from the rest in Europe.

✅ Trip Verified | London to Dubai via Moscow. I would like to take this opportunity to thank you for the service provided from staff when buying our ticket at Heathrow Terminal 4. The service is second to none. When we got to Dubai was brilliant as per your advice, we are welcomed from the immigration and no trouble at all. We cannot thank you enough and staff at Heathrow are an assets to Aeroflot. Definitely will visit Moscow next time with your company!

✅ Trip Verified | Phuket to Oslo via Moscow. The crew on board were so unfriendly to me, and the ground crew were worse. I have never had such a negative experience with any airline. They were not lifting a finger to help me, even when the flight was delayed and security process on transit was so slow that we missed our flight. They had no procedure of how to take care of passengers that missed their connection flight, and we were stuck at Moscow airport with two toddlers. My advise is simply to stay away.

✅ Trip Verified | New York to Delhi via Moscow. The major reason behind traveling in Aeroflot is cheaper fare for the last minute booking. Although the service quality was not very good it gave me value for money. The check in process was smooth and departing terminal was quite empty. Check in agent was courteous. Cabin crews were helpful but language was the bar. The food quality was not so good. Particularly for the SVO-DEL flight. Not only the quality, but also quantity was very low. The inlfight entertainment was not good for non-Russian passengers. lthough they provides Wifi connectivity, but no free data. Also, data was costly. It would be good to have a small amount (may be 20 MB) of free data.