✅ Trip Verified
| Prague to Ho Chi Minh via Moscow. Having seen negative reviews, we (two adults, three kids 3-10 yo) decided to leave a review here too because we found the airline was excellent in many aspects. Check-in: no hick-up. It was opened two hours before flight, maybe due to Prague's policy, not airline. We wish the airport/airlines may consider this as we found the immigration at Prague was excruciatingly slow, almost deliberately by the staff who manned the counter. We were asked numerous questions and he perused through each passport very slowly without apparent reason. We made it to the flight a few minutes after boarding time had closed despite being number four to check-in. A few travellers were also late behind us.Thankfully Aeroflot waited for us! Our baggage were checked in all the way to Ho Chi Minh where we collected each of them safely. Food: We requested Muslim food. As the PRG-MOW was below 3 hours, special meal request could not be entertained (Aeroflot's policy). This is an aspect which the airline could improve. We came well-prepared with outside food and were not told off by the steward/ess. Orange juice was particularly nice. From MOW to SGN, we were provided with Muslim meal in a very well-presented boxes. It came with halal certification information booklet by a Russian halal authorisation agency. This is much better than the handwritten or sticker of MOML as in other airlines. Aeroflot scores highly from us for ensuring total confidence over the food that they serve. In flight magazine: They certainly have listened to complaints and we are happy to report that they have an in-flight magazine in English, in addition to the thick Russian one. Good job Aeroflot! We now have Nov and Dec 2018 issues as part of our collection! In flight entertainment: Aeroflot may have the largest selection of movies to watch in addition to excellent games for kids. They also have good selection of local (Soviet and Russian) hits. Every passenger was supplied with earphones. The quality of the screen and audio was excellent. 5. For kids, they received two different sets of bag/toy/stationeries/games for the two legs of travel. Very nice bag that my youngest keeps wearing everyday even after a week off the plane! Very nice touch from the Aeroflot! 6. Cabin crew were polite and gentle enough throughout the flight, at check in counter and when speaking with the kids. Amenities on board were also good including blanket, socks, soft slippers and eyemask on the MOW-SGN. Overall cabin experience was great. The flight was warm, clean and spacious enough with reclining seats, and lift-able armrest, allowing my kids to sleep on my laps. Overall Moscow Sheremetyevo experience was excellent. Immigration was polite and quick. Airport facilities were great. There is even a family room at Terminal D which could be booked for free to up to 24hrs by a family that has at least one <7 yo. It has beds for small kids and sofas for older ones, a playing room, nappy changing room, basic kitchen (for warming baby foods and hot water) and private toilet. It is manned by a personnel who just need to be shown the passports and boarding passes. We used 12 flights for this particular trip, and Aeroflot scored highest. It was a positive experience for all of us. We were not expecting this as the price was unbelievably low for PRG-SGN (below MYR1000 per person). We have no hesitant to use and to recommend Aeroflot in the future. Well done!