Aer Lingus

Cork-Glasgow route (operated by Aer Arann) on 24th Oct - not a pleasant experience. Flight was 2hrs late leaving - explanation given was the plane was late arriving. Departing Glasgow on 29th Oct was again nearly 2 hrs late (no explanation given on this occasion). Every time I have used this route it is delayed and speaking with other passengers I am not alone! The aircraft is always dirty - coffee spills down the seats/walls seem to be a permanent fixture and added to that the dirty magazines and paper wrappings left behind in the seat pockets. If I had a choice I certainly would not recommend this route to anyone.

Milan - Dublin - New York and back. All the flights were on time at departures and arrived at destination before scheduled. The crew were professional and friendly and the flights uneventful. The A320 have very comfortable seats economy A330 is a bit short of space for long haul flights but inflight entertainment and the service were ok considering the low fare paid.

Alicante to Dublin on 27/10/2012. Although the flight was a little late leaving Alicante due to slow loading of passengers and hand luggage the actual journey was a pleasant experience. I thought all the staff were friendly and courteous. Arriving into Dublin well after midnight all the staff were still smiling and pleasant as passengers disembarked. I will travel again with EI as long as staff continue to smile and look like they care about passengers.

We flew United from Seattle to Chicago so was dreading the long flight to Dublin. Flight attendants were nice and helpful and much to my surprise the food wasn't half bad. Comparatively speaking the seats were comfortable; certainly roomier than those on United. Upon boarding each seat had a pillow in it and there were free movies and TV programs to choose from. Landed in Chicago 45 minutes early.

Stockholm - Dublin slight delay but comfortable plane and the usual friendly staff. Please Aer Lingus enforce the carry on bag limits it was a full flight and nearly every passenger was hauling on a wheely suitcase. Those of us who had checked in luggage were asked to remove coats and duty free purchases from the overhead bins so that these suitcases could be accommodated which is both annoying and unfair!

Dublin - Boston Return. Both flights on time. Great to clear USA immigration in Dublin. Inflight service outbound efficient but staff not as friendly as normal. Inbound staff excellent nothing too much trouble. Inflight entertainment good but on return had to ask for it to be turned on for the whole aircraft. Staff forgot. Then it had to be rebooted. All told took an hour before the IFE was up and running. All flights on time. Seats standard economy seats but comfortable enough. Great to be domestic flight into the USA. Took 15 mins from getting off the aircraft to kerbside.

DUB-LIN and VRN-DUB - The usual Aer Lingus service. On time clean planes friendly FA's. Quite happy that they are enforcing the carry on luggage rule as planes now get off on time. I don't know why people are complaining about having to pay for food. Most EI flights are 2.5 hours or less. Eat before you leave or else bring your own food and stop complaining. I'm very happy with them and will continue to use them. For the fare you pay (if you book well in advance) I have few complaints about the service.

We were stranded in JFK on 31st Oct after our airline (a large American) had cancelled our flight for the second time as a result of the Super storm Sandy. The only flight they could re-schedule us for was on 8th Nov and the only customer service they offered was a card with a telephone number. We approached the Aer Lingus staff in JFK who despite having no obligation to help us said they would see what they could do. In the end they managed to accommodate us on their flights and got my family back to Dublin The Aer Lingus staff on the day showed customer service at its very best.

Heathrow - Dublin - Heathrow same day return originally booked BA but missed flight so changed to EI fairly clean A320 in both directions fairly clean with adequate seat comfort and space. While it was a last minute booking I'm afraid the service offered for the £570 I paid for the return ticket was abysmal! Only a short 1hr flight but nothing in the way of service not even a glass of water without having to pay for it. The saving grace was because I bought a full fare Y ticket I was allowed to use the lounge both at Heathrow and Dublin which where ok.

We flew yesterday from Geneva to Dublin. The plane was two hours late; overhead luggage racks were full when we boarded and there were hefty charges for any food or drink aboard the flight. It also took unnecessarily long to serve passengers because the crew had to collect money and discuss food selections from all passengers who wished to eat or drink. There were no charges (yet) to use the toilets.