Aegean Airlines

✅ Trip Verified | My wife and I flew Aegean Airlines for the first time June 7, 2023. These were two short flights consisting of Sophia, Bulgaria to Athens and Athens to Larnaca, Cyprus. Both flights were exceptional. The flights were smooth and the seats were comfortable. The cabin service was outstanding. We received a snack (more of a light meal) on each flight, and both were delicious. The first flight included a small sandwich roll with sliced chicken and cheese; the second flight included a pasta salad with tuna and dressing. We enjoyed every bite! As we were leaving the plane in Larnaca I commented to the cabin staff at the exit of the plane that Aegean Airlines was now my new favorite airline. And it is. I opted to give the airline a rating of 9 instead of 10 due to two items: both flights were short. Had the flights been longer (more of a test of the airline service), I would have given the maximum rating. Also, Aegean's website is not as intuitive as most others I've used. All in all a great airline: comfortable, affordable, and frankly, just a pleasure to fly.

✅ Trip Verified | I did win upgrade challenge and I travelled Business Class though the airport does not offer Business Lounge. In the internet you will find information that Rhodes Diagoras Airport has two lounges but that is not right any more. With the new managment Lounges were closed. There was priority boarding, even though we were boarded on a bus. Crew was friendly and plane was in a good condition. We were boarded but we had a 20 minutes delay on departure due to Athens Traffic Controlers. In flight service was good and the copilot explained the route with details. We landed and parked in Athens on remote location but was a priority bus service for the Business passengers.

✅ Trip Verified | The airline overbooked the flight and told me that I did not have a seat in the plane. They wasted one day of my European tour. In addition, I had to see my parents in Athens and me not flying created significant problems to our family trip. La compagnia aerea ha sovrevenduto il volo e mi ha detto che non avevo un posto sull'aereo. Hanno sprecato un giorno del mio tour europeo. Inoltre, dovevo incontrare i miei genitori ad Atene e il fatto di non poter volare ha creato problemi significativi al nostro viaggio familiare.

Not Verified | Check-in uneventful. Boarding a zoo with a rude employee denying me boarding, claiming some zone story. Upon boarding I found a number of passengers that were probably the right 'zone' since they were seated in the rear already. An old ATR POS that Aegean must likely keep to connect some small islands that cannot accommodate jets. Why they would use these consistently for the third largest Greek island is unclear to me. Once seated in 15C and having put my backpack above, I see the flight attendant pushing it to make space for someone's big suitcase. When I objected, she pulled it down and told me in the rudest way to put it under the seat in front of me. Said attendant did not wear a name tag.

✅ Trip Verified | Delay due to aircraft controllers. There was 1 hour delay due to late arrival of the airplane. Plane was an A320ceo on a good condition. Fully booked flight on economy, only one person on business. Crew was friendly and helpful moving luggage to the bins. No IFE only drop down screens where you can watch the flight path. Inflight service was consisted of ham or vegetable sandwich and a digestive bar with alcoholic drink/beer/beverage.

✅ Trip Verified | Aegean Airlines will remain always my first choice and my favorite airline. The best Airline in Europe without any doubt. Cabin crew are so helpful, patient and supportive. Please keep up the excellent work and I hope that Aegean will make long haul flights soon.

✅ Trip Verified | Aegean Airlines Economy Class LHR-ATH (and back). Aegean have kept up the high standards and are the best airline flying from the UK to Greece. Two rounds of drinks, a snack and a meal comparable to the pre-Covid catering level. This is far above any other airline's offering on this route. The inflight magazine provides detailed guides to places in Greece and I was able to track the flight's progress via wi-fi. That said, I miss the overhead screens with the moving map! Friendly crew and comfortable leg room on the A321NEO, flights on time or ahead of schedule both legs.

✅ Trip Verified | This was my first time flying with Aegean, and my experience was anything but pleasant. Starting from when I checked-in at the counter, I have an SA Gold member where I get 20kg of free luggage, but the staff there says I have to pay another 45 Eur even though it should be free, and I explained that I have SA Gold and it should be free because I had a return ticket and I got 20kg free but the staff didn't care but tore the baggage tag in front of me and told me to go to the ticket agent at the airport, luckily the agent helped me a little bit to help me input manually, even though my status was still valid instead will be extended until next year. The second problem was when I was about to board in Athens, when it was my turn they stopped me and asked for a Moroccan visa or residence permit, I said my passport didn't need a visa to Morocco for up to 3 months and I even gave him a look at the Moroccan visa policy and he really didn't care.

✅ Trip Verified | The flight I was on for returning to Athens on 15 March was cancelled. We were informed this was due to weather. Passengers were told initially that the flight was delayed by 30 minutes, then another delay announcement just as passengers were getting emails informing of flight cancellation. The ground crew were poor at making sure there was clarity in their announcements. I went up to a staff member when most people who appeared to be Corfu residents had just gone home, and asked was there any hotel booking arrangements - "No", any hotel used in such circumstances, don't know, any cost max, don't know, what about meals, don't know. Reclaiming? - "you have to go to Aegean office in Athens". I spoke to a British Corfu resident who said most expensive hotel open was Corfu Palace. I chose to go somewhere with a little better location and not so expensive. I then found out from the lady that just after I left, she was told that anyone needing a hotel could go to the Corfu Palace and all meals etc were covered and no need to pay. So, overall great experience - really well done ground crew: vital information not provided on a timely basi. The later flight was full as the following day was a general strike in Greece - so 2 nights had to stay in Corfu. On return flight cabin crew tolfd me there was no issue with the weather, the aircraft had a fault that could not be fixed in Corfu. Aegean states 10 days to get back to passenger with complaint, it is now 19 days. It is now 19 days and not a word from Aegean. This was my 3rd flight with Aegean. Their aircraft seem better than Sky Express their competitor, but my experience has really turned me off Aegean.

✅ Trip Verified | A company that can be excellent but it started working like a cheap airline. Today for the first time they refused me to fly with my laptop and my small carry on. It did not matter that I am gold member.