Aegean Airlines

Not Verified | This is one of the worst experiences I’ve ever dealt with through the use of an airline. It was the most frustrating, time-consuming and displeasing experience imaginable when attempting to travel via plane. No matter what, never use Aegean Airlines under any circumstances. The staff were inconsiderate and extremely incompetent, showing no regard for the passengers well being and failing to explain any of the trouble we were put through. The staff and airline in general had no interest in doing their job properly and ultimately put me through the worst airline experience possible.

Not Verified | On the way to Santorini airplane lost all our luggage - 3 bags! They found it after 4 days. On the way back they lost another bag! After 12 days they cannot find it. Lost luggage department at Florence Airport provided us with email address and phone number. All our emails are bouncing back.

Not Verified | We took 3 flights with Aegean and would not recommend them to anyone. Had 3 issues: 1. They overbooked our flight and bumped many people. We bought our flight 3 months ahead, but checked in about 18 hours before our flight (they allow check-in up to 24 hours ahead). We were issued a “standby” ticket without any seats. When we got to the gate, we were told we may or may not get onto the flight and if we didn’t then we would have to wait 4 hours for the late night flight, or try again in the morning. Lots of other people in the same situation. We were never issued boarding passes but we kept following up with the person at the ticket counter until they gave us passes, it seems like due to our persistence and nothing systematic. Luckily we got on that flight, but others didn’t. Nowhere in the policy does it say that whether or not you get on the flight is related to your check-in time. If you take Aegean, check in right away and be persistent about asking for seats! 2. They apply a checked bag policy at will. We were sitting near the gate. The gate attendants approached us and asked to weigh our bags. Our bags, which fit easily into any overhead bin (including previous Aegean flights) were found to be slightly overweight (apparently 9kgs are allowed, ours were about 10kgs). We asked if we could move 1kg into our purse / backpack. They said no, they need to check the two bags, and by the way they are charging us 40Euro per bag. This was for a 45 min flight from an island to Athens. We had no choice and were forced to pay. Also, there was no consistency in the way this rule was applied. We saw plenty of other people with carry-ons larger than ours allowed on the plane and there was plenty of space in the overhead bins. 3. Every flight we were on was late. Two of three were late by over 45 mins. We didn’t have any connections, but I imagine many connecting flights were missed. And, this didn’t happen to us, but it’s worth noting that when we landed in Athens, there were about 30 people waiting at the lost baggage desk. Most of them looked very angry. I asked one person what happened, and apparently an entire flight did not have their bags transferred at a connection. So not only will they force you to check your carry-on and then pay for a checked bag, they might lose it too. All-in-all, this is a pretty bad track record for 3 short island hop flights.

✅ Trip Verified | Passengers of delayed Aegean Airlines flight 01.07.2023 stuck in Santorini, would like to thank the employee of the Aegean Airlines company from Thessaloniki, Markati, for her non-formal attitude, patience and professionalism! This combination of qualities is rare in our modern life. We wholeheartedly thank this wonderful girl and in her person your company, which helped us in a difficult situation.

✅ Trip Verified | Boarding in Munich was a rush, however business class passengers did receive a welcome drink - Greek sparkling wine or water. The lunch had several options and there was a choice between 2 red and white Greek wines. The food was not bad at all. Decent information about the flight was given. FA were courteous and helpful. One of the better business products in Europe for sure. Only luggage was not quite delivered as "priority" despite labelled.

✅ Trip Verified | The baggage came with 1 hour delay and broken. Since then over a month has passed and I have not yet been refunded or received new baggage. On the telephone they do nothing except saying it is summer and it is normal to delay. Definitely not the company it used to be. Low cost company with premium company's prices.

Not Verified | The have option of buying tickets with unlimited ticket changes yet, the charge you same amount to change flight date as if was a new ticket. Furthermore the don’t accept to use a credit voucher for it, and they don’t give the money back! Worst service ever experienced!

✅ Trip Verified | Booked over 9 months in advance and opted for comfortflex fare, which included baggage, onboard wifi access and upfront seat selection. We chose seats right at the front of the economy cabin at time of booking, allowing party to sit together (we were all on same booking). Aircraft was advertised as a new A321NEO with free wifi. However after checking in online, aircraft had changed and subsequently seats were changed, splitting up the party. Flight itself was comfortable with decent leg room and free food/drinks, though quality was lacklustre. Crew were absent in any form of engagement on board, appearing distant.

✅ Trip Verified | I arrived in Athens the 20th of June from Johannesburg / Addis Ababa on Ethiopian Airlines, connecting on Aegean Airlines from Cairo to Athens and my baggage did not arrive with me. When I went to report the loss there was no one at the counter and a person had to be phoned to come. My holiday in Greece is nearly over and my baggage has still not been located after 11 days. The customer care phone line is never answered.

✅ Trip Verified | They made us wait at the gate for boarding for more than an hour. No explanation that there was a delay or no explanation why we weren’t boarding the plane. Rude and unhelpful staff in Malaga. We paid extra to get seats together with my partner but they changed our seats to separate rows a week before the flight. No one helped us to sit together even though we paid to choose seats next to each other.